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技術支援討論區

User profile suddenly disappeared, lost password to email and can't reset password.

已張貼

I've been browsing a bit today with Firefox and closed it just normally. Now after i re-opened it, i was a bit in shock that my whole Bookmarks, History, saved Passwords, Addons etc. are ALL completly lost. I looked inside the Profile folder and was again shocked that everything was gone. I had used Sync but now my Problem is, that i don't remember the password to Sync and also don't have access to the email registered anymore. Is there a way you could probably help me recover the Sync account password?

I've been browsing a bit today with Firefox and closed it just normally. Now after i re-opened it, i was a bit in shock that my whole Bookmarks, History, saved Passwords, Addons etc. are ALL completly lost. I looked inside the Profile folder and was again shocked that everything was gone. I had used Sync but now my Problem is, that i don't remember the password to Sync and also don't have access to the email registered anymore. Is there a way you could probably help me recover the Sync account password?

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • Battlelog Game Launcher (2.7.1)
  • DivX Web Player version 3.5.5.3
  • DivX VOD Helper Plug-in
  • Google Update
  • VLC media player Web Plugin

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

擴充套件

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Skype 8.1.0.9134 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6810
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 2048
  • adapterRAM2:
  • adapterSubsysID: 2336148c
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17795
  • driverDate: 3-21-2016
  • driverDate2:
  • driverVersion: 16.150.2211.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
cor-el
  • Top 10 Contributor
  • Moderator
17670 個解決方法 159854 個答案

Do you have an "Old Firefox Data" folder on the desktop in case you used the Refresh feature?

When you use the Firefox Refresh feature then a new profile is created and some personal data (bookmarks and history, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.

See also:

Do you have an "Old Firefox Data" folder on the desktop in case you used the Refresh feature? When you use the Firefox Refresh feature then a new profile is created and some personal data (bookmarks and history, form data, tabs) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone. It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox See also: *http://kb.mozillazine.org/Recovering_a_missing_profile
FredMcD
  • Top 10 Contributor
4305 個解決方法 60415 個答案

Separate Security Issue: Update your Adobe Reader Version 2015.016.20039 Note: Other Software is offered in the download.

Separate Security Issue: Update your '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.016.20039]''' '''Note: Other Software''' is offered in the download.

提出問題者

No I haven't done any refresh. It's just totally weird, my profile data suddenly vanished into thin air, not even Recuva (file recovery software) was able to find anything, in case the folder got deleted.

No I haven't done any refresh. It's just totally weird, my profile data suddenly vanished into thin air, not even Recuva (file recovery software) was able to find anything, in case the folder got deleted.
cor-el
  • Top 10 Contributor
  • Moderator
17670 個解決方法 159854 個答案

Did you check if there are multiple profiles present in the default location?

You can use this button to go to the current Firefox profile folder:

Go up one level to the '\Mozilla\Firefox\Profiles\" folder.

Location used for the main profile in "AppData\Roaming".

  • C:\Users\<user>\AppData\Roaming\Mozilla\Firefox\Profiles\<profile>\
Did you check if there are multiple profiles present in the default location? You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *http://kb.mozillazine.org/Profile_folder_-_Firefox Go up one level to the '\Mozilla\Firefox\Profiles\" folder. Location used for the main profile in "AppData\Roaming". *C:\Users\&lt;user&gt;\AppData\Roaming\Mozilla\Firefox\Profiles\&lt;profile&gt;\
FredMcD
  • Top 10 Contributor
4305 個解決方法 60415 個答案

These can't get your data back, but will help in the future.

These add-ons can be a great help by backing up and restoring Firefox

FEBE (Firefox Environment Backup Extension) {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose.

OPIE {web link} Import/Export extension preferences

These can't get your data back, but will help in the future. These add-ons can be a great help by backing up and restoring Firefox '''[https://addons.mozilla.org/en-US/firefox/addon/febe/ FEBE (Firefox Environment Backup Extension)]''' {web link} FEBE allows you to quickly and easily backup your Firefox extensions, history, passwords, and more. In fact, it goes beyond just backing up -- It will actually rebuild your saved files individually into installable .xpi files. It will also make backups of files that you choose. '''[https://addons.mozilla.org/en-US/firefox/addon/opie/ OPIE]''' {web link} Import/Export extension preferences

提出問題者

Thank you for the Addon suggestions and thanks everyone for the help. It's just sad that suddenly everything vanished, especially all my bookmarks, they were very important for me. Guess I'll just have to accept the stuff is lost

Thank you for the Addon suggestions and thanks everyone for the help. It's just sad that suddenly everything vanished, especially all my bookmarks, they were very important for me. Guess I'll just have to accept the stuff is lost