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技術支援討論區

Why can't I load the NY Times puzzle using Firefox? It works OK (now) with Chrome

已張貼

The NY Times articles load, but the puzzle remains blank, even as the "hints and free puzzles" box fills. I am now using Chrome to access the puzzle, but I'd rather be using Firefox.

The NY Times articles load, but the puzzle remains blank, even as the "hints and free puzzles" box fills. I am now using Chrome to access the puzzle, but I'd rather be using Firefox.

被選擇的解決方法

Good news! The NY Times tech person finally responded to my 5 queries, and they confirm that it is THEIR problem and not mine (ours). I'll just have to keep using Chrome for a while, boring but at least I can get to the puzzles. Thanks to all for your time and energy.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.16.20039
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Shockwave Flash 21.0 r0
  • 5.1.30514.0

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

擴充套件

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Skype 8.1.0.9134 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)
  • Trend Micro BEP Firefox Extension 9.1.0.1035 (tmbepff@trendmicro.com) (Inactive)
  • Trend Micro Osprey Firefox Extension 2.0.0.1083 ({BBB77B49-9FF4-4d5c-8FE2-92B1D6CD696C}) (Inactive)
  • Trend Micro Toolbar 9.0.0.1256 ({22181a4d-af90-4ca3-a569-faed9118d6bc}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4400
  • adapterDescription2:
  • adapterDeviceID: 0x041e
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 06111028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 50
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-29-2014
  • driverDate2:
  • driverVersion: 10.18.10.3412
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4400 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Please post a public link that we can check out.

Please post a public link that we can check out.
cor-el
  • Top 10 Contributor
  • Moderator
17472 個解決方法 157915 個答案

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • Hold down the Shift key and left-click the Reload button
  • Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • Press "Command + Shift + R" (Mac)

Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Clear the cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove the cookies" from websites that cause problems.

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance
  • Do NOT click the "Refresh Firefox" button on the Safe Mode start window
You can try these steps in case of issues with web pages: You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files. *Hold down the Shift key and left-click the Reload button *Press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux) *Press "Command + Shift + R" (Mac) Clear the cache and remove the cookies from websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences). "Clear the cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove the cookies" from websites that cause problems. *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions ("3-bar" menu button or Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: "3-bar" menu button or Tools > Add-ons > Appearance *Do NOT click the "Refresh Firefox" button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

提出問題者

Alas, this does NOT fix the problem. I CAN get to the NYT site, it's just the puzzle that doesn't load, although I can load it easily using Chrome. This has been going on since last Thursday, when I called the Times and was told there was a problem with both Chrome and Firefox. Obviously they've fixed it for Chrome but not for Firefox. My hope was that someone in the Firefox community could get the Times people moving.

Alas, this does NOT fix the problem. I CAN get to the NYT site, it's just the puzzle that doesn't load, although I can load it easily using Chrome. This has been going on since last Thursday, when I called the Times and was told there was a problem with both Chrome and Firefox. Obviously they've fixed it for Chrome but not for Firefox. My hope was that someone in the Firefox community could get the Times people moving.

提出問題者

The link is nytimes.com You'll get the front page. Then click on "today's puzzle"

The link is nytimes.com You'll get the front page. Then click on "today's puzzle"
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Wow, I had trouble finding it. Had to use the browser's search box. On the right one page down, small print.

I tried sever puzzles. they seem to work okay.

Are you using any blocking programs / add-ons?

Disable your protection program as a test.

Wow, I had trouble finding it. Had to use the browser's search box. On the right one page down, small print. I tried sever puzzles. they seem to work okay. Are you using any blocking programs / add-ons? Disable your protection program as a test.

由 FredMcD 於 修改

提出問題者

Hi. I tried that, among other things. It works just fine with Chrome and also with Explorer, such as it is. The good news is that someone from the Times has finally answered my query---had to write from the home page, since the "comments" button on the puzzle page also doesn't work---and it MIGHT be a problem at their end. I wouldn't be surprised. Thanks for trying.

Hi. I tried that, among other things. It works just fine with Chrome and also with Explorer, such as it is. The good news is that someone from the Times has finally answered my query---had to write from the home page, since the "comments" button on the puzzle page also doesn't work---and it MIGHT be a problem at their end. I wouldn't be surprised. Thanks for trying.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Please keep us posted.

Please keep us posted.

選擇的解決方法

Good news! The NY Times tech person finally responded to my 5 queries, and they confirm that it is THEIR problem and not mine (ours). I'll just have to keep using Chrome for a while, boring but at least I can get to the puzzles. Thanks to all for your time and energy.

Good news! The NY Times tech person finally responded to my 5 queries, and they confirm that it is THEIR problem and not mine (ours). I'll just have to keep using Chrome for a while, boring but at least I can get to the puzzles. Thanks to all for your time and energy.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

That was very good work. Well Done. Please flag your last post as Solved Problem so others will know.

That was very good work. Well Done. Please flag your last post as '''Solved Problem''' so others will know.