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Firefox crashes

  • 5 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 cor-el

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Mac 10.8.5, no matter what, Firefox will crash on start up. I've tried it all, it won't start in safe mode, a wipe and install, nothing works.. any help?

AdapterDeviceID: 0x0861 AdapterVendorID: 0x10de BuildID: 20160502172042 CrashTime: 1463192742 EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1463192740 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0861 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1463192740 Throttleable: 1 UptimeTS: 11.06184852 Vendor: Mozilla Version: 46.0.1

This report also contains technical information about the state of the application when it crashed.

Mac 10.8.5, no matter what, Firefox will crash on start up. I've tried it all, it won't start in safe mode, a wipe and install, nothing works.. any help? AdapterDeviceID: 0x0861 AdapterVendorID: 0x10de BuildID: 20160502172042 CrashTime: 1463192742 EventLoopNestingLevel: 1 FramePoisonBase: 7ffffffff0dea000 FramePoisonSize: 4096 InstallTime: 1463192740 Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0861 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SafeMode: 0 StartupTime: 1463192740 Throttleable: 1 UptimeTS: 11.06184852 Vendor: Mozilla Version: 46.0.1 This report also contains technical information about the state of the application when it crashed.

所有回覆 (5)

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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. A small dialog should appear. Click Start In Safe Mode (not Refresh).

Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to Submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

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Since I just did a clean install of Firefox, there's only one crash report:

Crash ID: bp-f48d71ba-07ab-448f-b8bf-0884c2160514

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the latest

Crash ID: bp-36d4cfb1-13b4-43e6-bd1f-d88912160514

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Product Firefox Version 46.0.1 Build ID 20160502172042 Release Channel release OS OS X 10.8 OS Version 10.8.5 12F45

Signature mmhk@0xd8e5

mmhk = PremierOpinion Crashes on startup after the update to Firefox 46 on OS X

GeForceGLDriver = NVIDIA graphic cards ?

This is for Sumo's Related Bugs 1262787 NEW --- OS X startup crash in mmhk@0xd8e5 in Firefox 46 (with Premier Opinion malware)


Check the link above.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

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