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Firefox crashes

已張貼

Okay, so when I type about:crashes into the address bar, I get About Throttling report which has no information.

So now what?

Okay, so when I type about:crashes into the address bar, I get About Throttling report which has no information. So now what?

被選擇的解決方法

That are hangs in the Shockwave Flash plugin:

  • Process Type plugin Shockwave Flash Version: 21.0.0.213 Filename: NPSWF32_21_0_0_213.dll

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Version 5.41.3.0
  • Google Update
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • 5.1.41212.0
  • thinkorswim loader
  • thinkDesktop configuration loader

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

擴充套件

  • ADB Helper 0.8.7 (adbhelper@mozilla.org)
  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • FEBE 8.9.2 ({4BBDD651-70CF-4821-84F8-2B918CF89CA3})
  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Forecastfox (fix version) 2.4.2 (forecastfox@s3_fix_version)
  • Gmail™ Notifier (restartless) 0.6.2 (jid0-GjwrPchS3Ugt7xydvqVK4DQk8Ls@jetpack)
  • Grammarly Spell Checker & Grammar Checker 1.416.5 (87677a2c52b84ad3a151a4a72f5bd3c4@jetpack)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • New Tab Homepage 0.5.2 ({66E978CD-981F-47DF-AC42-E3CF417C1467})
  • Pocket 1.0 (firefox@getpocket.com)
  • ReminderFox 2.1.5.5 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • Send to Kindle for Mozilla Firefox 1.0.2.76 (sendtokindle@amazon.com)
  • Valence 0.3.5 (fxdevtools-adapters@mozilla.org)
  • YouTube™ AdBlock 0.1.2 (jid1-w4wG5nJhx4LJZr@jetpack) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 501817aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 12-21-2015
  • driverDate2:
  • driverVersion: 10.18.10.4358
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 個解決方法 40134 個答案

Click on each UN-submitted report to submit each one.

Click on each UN-submitted report to submit each one.

提出問題者

what do I do with reports? Or are they automatically submitted when I click on them?

what do I do with reports? Or are they automatically submitted when I click on them?
cor-el
  • Top 10 Contributor
  • Moderator
17467 個解決方法 157849 個答案

If you have too many crashes with the same signature then the reports are throttled and not send to the server to avoid overloading the crash server. You would have to look for older reports to find one that wasn't throttled.

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-".

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself.


Try to start Firefox in Safe Mode to see if that has effect.

  • Windows: hold down the Shift key while starting Firefox
  • Mac: hold down the Options key while starting Firefox
If you have too many crashes with the same signature then the reports are throttled and not send to the server to avoid overloading the crash server. You would have to look for older reports to find one that wasn't throttled. If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-". *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter If a line on the about:crashes page doesn't start with "bp-" then click the line to submit the report and the link will be updated and gets a "bp-" prefix if the report is submitted successfully. Please do not add the "bp-" prefix yourself. ----- Try to start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to see if that has effect. *Windows: hold down the Shift key while starting Firefox *Mac: hold down the Options key while starting Firefox

提出問題者

WHERE do I post or send the reports????

WHERE do I post or send the reports????

由 JoBlow 於 修改

cor-el
  • Top 10 Contributor
  • Moderator
17467 個解決方法 157849 個答案

Do you have any crash reports that start with a "bp-" prefix?

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can paste such crash report IDs to a reply on this question page.

Do you have any crash reports that start with a "bp-" prefix? *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can paste such crash report IDs to a reply on this question page.

提出問題者

bp-9f498104-ac68-4f97-8ed0-26e592160511 21 minutes ago bp-743d2630-bbf3-4b3f-a9b6-955ec2160511 22 minutes ago bp-ac21d89a-e2ba-4e77-b4a0-a9ebf2160511

bp-9f498104-ac68-4f97-8ed0-26e592160511 21 minutes ago bp-743d2630-bbf3-4b3f-a9b6-955ec2160511 22 minutes ago bp-ac21d89a-e2ba-4e77-b4a0-a9ebf2160511
cor-el
  • Top 10 Contributor
  • Moderator
17467 個解決方法 157849 個答案

選擇的解決方法

That are hangs in the Shockwave Flash plugin:

  • Process Type plugin Shockwave Flash Version: 21.0.0.213 Filename: NPSWF32_21_0_0_213.dll

You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this:

See also:

That are hangs in the Shockwave Flash plugin: *Process Type plugin Shockwave Flash Version: 21.0.0.213 Filename: NPSWF32_21_0_0_213.dll You can check for problems with current Shockwave Flash plugin versions and hardware acceleration in Firefox and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting

提出問題者

Seems it was the graphic driver.

Thank you for your help.

Seems it was the graphic driver. Thank you for your help.