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技術支援討論區

Firefox wont allow me to update adobe shockwave

已張貼

shockwave crashes always..tried to update ap but wont let me .....I am faithful to firefox ... but

shockwave crashes always..tried to update ap but wont let me .....I am faithful to firefox ... but

被選擇的解決方法

There is an easier built-in way to disable the protected mode feature of the Flash player plugin -- using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.

從原來的回覆中察看解決方案 8

額外的系統細節

已安裝的外掛程式

  • Intel web components updater - Installs and updates the Intel web components
  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • GEPlugin
  • Google Update
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154
  • 5.1.41212.0
  • Yahoo Application State Plugin version 1.0.0.7

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

擴充套件

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Kaspersky Protection 4.6.3-7 (light_plugin_ACF0E80077C511E59DED005056C00008@kaspersky.com)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0402
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igd12umd64 igdumdim32 igd10iumd32 igd10iumd32 igd12umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 309d17aa
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 11-18-2015
  • driverDate2:
  • driverVersion: 20.19.15.4331
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4195 個解決方法 58556 個答案

Your system details shows you have the current flash.

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Your system details shows you have the current flash. If you have problems with current Shockwave Flash plugin versions then check this: * see if there are updates for your graphics drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''
jscher2000
  • Top 10 Contributor
8591 個解決方法 70247 個答案

選擇的解決方法

There is an easier built-in way to disable the protected mode feature of the Flash player plugin -- using the Add-ons page. Either:

  • Ctrl+Shift+a
  • "3-bar" menu button (or Tools menu) > Add-ons

In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then uncheck the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.

There is an easier built-in way to disable the protected mode feature of the Flash player plugin -- using the Add-ons page. Either: * Ctrl+Shift+a * "3-bar" menu button (or Tools menu) > Add-ons In the left column, click Plugins. On the right side, find "Shockwave Flash" and click the More link. Then ''uncheck'' the box for "Enable Adobe Flash protected mode" and try that for a day to see whether it helps.

提出問題者

jscher2000 ...perfect .. thanks so much ...hasn't crashed since ..

jscher2000 ...perfect .. thanks so much ...hasn't crashed since ..
dianamite 0 個解決方法 4 個答案

Hastings2 said

shockwave crashes always..tried to update ap but wont let me .....I am faithful to firefox ... but

I am unable to get firefox to know that I HAVE updated Shockwave flash (3 times even)... I cannot access the protection mode thing, it doesn't show on right side when I click more. I've gone in some crazy circles trying to figure this out. My problem started when I could not play youtube videos in Facebook... but can play them AT youtube (in firefox) ... but also other videos DO play. I am not sure (at this point) what the exact problem is... but I know I DO want to solve this flash problem, and none of the solutions I've tried have helped.

''Hastings2 [[#question-1122018|said]]'' <blockquote> shockwave crashes always..tried to update ap but wont let me .....I am faithful to firefox ... but </blockquote> I am unable to get firefox to know that I HAVE updated Shockwave flash (3 times even)... I cannot access the protection mode thing, it doesn't show on right side when I click more. I've gone in some crazy circles trying to figure this out. My problem started when I could not play youtube videos in Facebook... but can play them AT youtube (in firefox) ... but also other videos DO play. I am not sure (at this point) what the exact problem is... but I know I DO want to solve this flash problem, and none of the solutions I've tried have helped.
FredMcD
  • Top 10 Contributor
4195 個解決方法 58556 個答案

dianamite Please go to the top of any support.mozilla.org web page and use the Ask A Question link; https://support.mozilla.org/en-US/questions/new This will let us look at your system details. No Personal Information Is Collected.

'''dianamite''' Please go to the top of any '''support.mozilla.org''' web page and use the '''Ask A Question link; https://support.mozilla.org/en-US/questions/new''' This will let us look at your system details. '''No Personal Information Is Collected.'''