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技術支援討論區

still not getting your email tho i got one an hour ago at the same address

已張貼

I can't seem to log in at the Sync page and when I ask for username help or password help, your email doesn't reach my inbox. Note: I just received a Support Account email at that address wth no problem, yet I can't sign in at the Sync page. Can ou help? Thanks.

I can't seem to log in at the Sync page and when I ask for username help or password help, your email doesn't reach my inbox. Note: I just received a Support Account email at that address wth no problem, yet I can't sign in at the Sync page. Can ou help? Thanks.

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.010.20060
  • Amazon MP3 Downloader Plugin 1.0.17
  • Provides information about the default web browser
  • DivX Web Player version 3.3.1.10
  • DivX VOD Helper Plug-in
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Version 5.40.2.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • LogMeIn remote control components
  • RealPlayer Plugin
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.0
  • 5.1.41212.0
  • Yahoo! Installer Plug-in provides application installation support
  • iPhoto6

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.11; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/Darwin/en-US/

擴充套件

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • DivX Plus Web Player HTML5 <video> 2.1.2.182 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x1622
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel Inc. -- Intel(R) Iris(TM) Pro Graphics 6200
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Chandan_Baba 35 個解決方法 369 個答案

Are you sure you are creating your account on https://accounts.firefox.com/signup/ ? cross check with email that you are using for signup .

Are you sure you are creating your account on https://accounts.firefox.com/signup/ ? cross check with email that you are using for signup .
FredMcD
  • Top 10 Contributor
4274 個解決方法 59942 個答案

Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors

Any username/password issues should be posted here with '''password''' in the heading; https://support.mozilla.org/en-US/forums/contributors
James
  • Top 25 Contributor
  • Moderator
1603 個解決方法 11348 個答案

FredMcD said

Any username/password issues should be posted here with password in the heading; https://support.mozilla.org/en-US/forums/contributors

The Op is having a problem with the Sync account and not with the support.mozilla.org account. The section you linked is for Sumo site related stuff only.

''FredMcD [[#answer-874188|said]]'' <blockquote> Any username/password issues should be posted here with '''password''' in the heading; <strike>https://support.mozilla.org/en-US/forums/contributors</strike> </blockquote> The Op is having a problem with the '''Sync''' account and '''not''' with the support.mozilla.org account. The section you linked is for Sumo site related stuff only.

由 James 於 修改