搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes very frequently even when doing nothing

  • 無回覆
  • 1 有這個問題
  • 1 次檢視
more options

Greetings,

I've had this problem for as long as I've had this machine. MacBook pro 10.9.5; 2.3 GHz, 16 GB. Have tested all things according to the Firefox "what to do" list. I don't use extensions, themes etc.

This crashing happens even when I'm not doing anything i.e. my machine can be sitting there idle, I come back into the room and see "the Firefox has crashed window". Sometimes it crashes when I'm using another browser. Sometimes it crashes while working in an Adobe application and Firefox is open but not being used.

Here is the report i.d. from the latest crash (May 5th): Crash ID: bp-2e9d421c-a281-4997-9490-37ead2160505 And, here is one from May 5th, in case it has different information that might be helpful: bp-fbb3d21a-0062-4336-8071-e65252160504.txt

I hope someone can help me!