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Flash and html5 videos not playing

已張貼

Hi,

Both flash videos and Html5 videos don't work. Html5 freeze on the first frame while flash videos crash the flash player. If i restart my computer i can watch videos for a short time. I have tried a bunch of fixes but nothing has worked.

I originally thought this was a flash problem but i don't if it is. My post on Flash support: https://forums.adobe.com/message/8723717#8723717

I am also going to put a post up on windows support in case this stems from a deeper problem. If you have any advice on isolating where this problem is occurring that would be great, just so I can ask the right people.

I'm getting really desperate for help

Thanks in advance, Michael

Hi, Both flash videos and Html5 videos don't work. Html5 freeze on the first frame while flash videos crash the flash player. If i restart my computer i can watch videos for a short time. I have tried a bunch of fixes but nothing has worked. I originally thought this was a flash problem but i don't if it is. My post on Flash support: https://forums.adobe.com/message/8723717#8723717 I am also going to put a post up on windows support in case this stems from a deeper problem. If you have any advice on isolating where this problem is occurring that would be great, just so I can ask the right people. I'm getting really desperate for help Thanks in advance, Michael

被選擇的解決方法

Thanks for the suggestion Cor-el but I think I found the problem.

I uninstalled 'Logitech gaming software' and this appears to have worked. This was the last program I installed.

No idea how this could cause so many problems. I going to give it a day or too before confirming this worked.

Thanks to every one who helped I really appreciate it.

Edit: It looks like it worked!!

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.91.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.4.194
  • iTunes Detector Plug-in

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/WINNT/en-US/

擴充套件

  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • uBlock Origin 1.7.0 (uBlock0@raymondhill.net)
  • Norton Identity Safe 2016.6.0.66 ({C1A2A613-35F1-4FCF-B27F-2840527B6556}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 780
  • adapterDescription2:
  • adapterDeviceID: 0x1004
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 100410b0
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 100
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10586.0
  • driverDate: 4-27-2016
  • driverDate2:
  • driverVersion: 10.18.13.6510
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 780 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4230 個解決方法 59027 個答案

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?


Start your Computer in safe mode with networking. Then start Firefox. Try Safe websites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? ----------- Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' websites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

提出問題者

Hi Fred, I have tried latest graphics driver as well as older graphics drivers.

Fire fox in safe mode has same problem

Computer in safe mode does appear to allow videos to play!!

I'm not sure the problem is isolated to Firefox or flash. After the Flash Player crashes(most visible sign) I cannot start Steam or some games if steam is already running.

Hi Fred, I have tried latest graphics driver as well as older graphics drivers. Fire fox in safe mode has same problem Computer in safe mode does appear to allow videos to play!! I'm not sure the problem is isolated to Firefox or flash. After the Flash Player crashes(most visible sign) I cannot start Steam or some games if steam is already running.
cor-el
  • Top 10 Contributor
  • Moderator
17424 個解決方法 157436 個答案

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect.

It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

Boot the computer in Windows Safe Mode with network support (press F8 on the boot screen or hold down the Shift key) to see if that has effect. *http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/ *http://www.7tutorials.com/4-ways-boot-safe-mode-windows-10 It is possible that security software (anti-virus, firewall) is causing the problem. Try to disable security software temporarily to see if that makes a difference.

選擇的解決方法

Thanks for the suggestion Cor-el but I think I found the problem.

I uninstalled 'Logitech gaming software' and this appears to have worked. This was the last program I installed.

No idea how this could cause so many problems. I going to give it a day or too before confirming this worked.

Thanks to every one who helped I really appreciate it.

Edit: It looks like it worked!!

Thanks for the suggestion Cor-el but I think I found the problem. I uninstalled 'Logitech gaming software' and this appears to have worked. This was the last program I installed. No idea how this could cause so many problems. I going to give it a day or too before confirming this worked. Thanks to every one who helped I really appreciate it. Edit: It looks like it worked!!

由 Mike22 於 修改