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PDF print errors on a mac

已張貼

We have been seeing various errors when printing PDF files through Firefox on any of our Macbook Pro or iMac machines. We have seen documents that do not print past page 3, text from the top of the page being overlayed on top of rest of document and print jobs that ignore orientation and margin selections. We have tested it through multiple printers with no luck. Using Safari or Chrome allows it to print perfectly fine. I suspect it is the adobe plugin but I do not have the means to confirm this.

I have attached a photo of one of our formatting issues we have seen. Any thoughts would be welcome.

We have been seeing various errors when printing PDF files through Firefox on any of our Macbook Pro or iMac machines. We have seen documents that do not print past page 3, text from the top of the page being overlayed on top of rest of document and print jobs that ignore orientation and margin selections. We have tested it through multiple printers with no luck. Using Safari or Chrome allows it to print perfectly fine. I suspect it is the adobe plugin but I do not have the means to confirm this. I have attached a photo of one of our formatting issues we have seen. Any thoughts would be welcome.
附加的畫面擷圖

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.010.20060
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • DYMO Label NPAPI Plug-in
  • Provides information about the default web browser
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Lync 2010 Meeting Join Plug-in
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0

應用程式

  • Firefox 46.0.1
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:46.0) Gecko/20100101 Firefox/46.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/46.0.1/Darwin/en-US/

擴充套件

  • Adblock Plus 2.7.3 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Firefox Hello 1.2.6 (loop@mozilla.org)
  • Google Analytics Opt-out Browser Add-on 0.9.8 ({6d96bb5e-1175-4ebf-8ab5-5f56f1c79f65})
  • Multi-process staged rollout 1.0 (e10srollout@mozilla.org)
  • Pocket 1.0 (firefox@getpocket.com)
  • Privacy Badger 1.7.0 (jid1-MnnxcxisBPnSXQ@jetpack)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x162b
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 1}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: No;
  • webglRenderer: Intel -- Intel(R) Iris(TM) Graphics 6100
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Oxylatium 71 個解決方法 563 個答案

Could you attach a PDF, so we can test, Please?

Could you attach a PDF, so we can test, Please?

提出問題者

here is a link to one of the documents I am having issues with

http://www.millburn24.net/files/filesystem/Activity%20Fee_Bus%202015_16%20BOE%202_23%20.pdf


If i download it and print through any means other that firefox directly it prints fine.

here is a link to one of the documents I am having issues with http://www.millburn24.net/files/filesystem/Activity%20Fee_Bus%202015_16%20BOE%202_23%20.pdf If i download it and print through any means other that firefox directly it prints fine.
jscher2000
  • Top 10 Contributor
8792 個解決方法 71919 個答案

To determine whether this is a problem with the built-in PDF viewer or the Adobe plugin, could you check the PDF toolbar and/or context menu? I have attached a screenshot (from Windows) for comparison.

To determine whether this is a problem with the built-in PDF viewer or the Adobe plugin, could you check the PDF toolbar and/or context menu? I have attached a screenshot (from Windows) for comparison.

提出問題者

Here are the screenshots similar to yours (if that was what you were asking for). I have since found the adobe acrobat plugin and disabled it, but i still receive the error.

Here are the screenshots similar to yours (if that was what you were asking for). I have since found the adobe acrobat plugin and disabled it, but i still receive the error.
Oxylatium 71 個解決方法 563 個答案

On Win 7 and the current release, no issue when printing with MS Document Writer or PDF Creator.

On Win 7 and the current release, no issue when printing with MS Document Writer or PDF Creator.
jscher2000
  • Top 10 Contributor
8792 個解決方法 71919 個答案

有幫助的回覆

Hi tolandese, that is the built-in Firefox PDF viewer. It sometimes has problems with correct rendering, since it is dissecting the PDF and re-laying it out using HTML. While I didn't notice any strange issues printing that particular PDF on Windows, perhaps there is a font issue that is causing the strange overlaid outlines on Mac?

You can use the download button at the upper right of the black toolbar, just next to the printer icon, to open it externally in another viewer as a temporary workaround until someone figures out the source of the problem.

Hi tolandese, that is the built-in Firefox PDF viewer. It sometimes has problems with correct rendering, since it is dissecting the PDF and re-laying it out using HTML. While I didn't notice any strange issues printing that particular PDF on Windows, perhaps there is a font issue that is causing the strange overlaid outlines on Mac? You can use the download button at the upper right of the black toolbar, just next to the printer icon, to open it externally in another viewer as a temporary workaround until someone figures out the source of the problem.

提出問題者

Thank you for your assistance. So far I have just redirected everyone here to another browser in the meantime and I never considered just suggesting this option. It is entirely possible it is a font issue but i don't know if that would explain the other issues completely. For now we will use the workarounds suggested and hopefully mozilla knows about this issue and finds a fix. I am concerned that since I have heard no complaints from other mac users that it might be internal.

Thank you for your assistance. So far I have just redirected everyone here to another browser in the meantime and I never considered just suggesting this option. It is entirely possible it is a font issue but i don't know if that would explain the other issues completely. For now we will use the workarounds suggested and hopefully mozilla knows about this issue and finds a fix. I am concerned that since I have heard no complaints from other mac users that it might be internal.