Firefox continually crashes after installing Kaspersky Internet Security 2016. 的最新解答https://support.mozilla.org/zh-TW/questions/11198092016-04-25T19:18:52-07:00Thank you everybody.
2016-04-25T19:18:52-07:00Alptraumhttps://support.mozilla.org/zh-TW/questions/1119809#answer-869821<p>Thank you everybody.
</p>With all due respect to my learned colleague, but the Modules tab of each of those Crash Reports sho2016-04-25T05:52:43-07:00the-edmeisterhttps://support.mozilla.org/zh-TW/questions/1119809#answer-869631<p>With all due respect to my learned colleague, but the <strong>Modules</strong> tab of each of those Crash Reports shows <strong>inproc_agent.dll</strong> as the sole module precipitating each of those crashes.
</p><p>Yes, the main page of those Crash Reports shows a Relates Bug report against [@ PR_Read | GetStatusFileContents&lt;T&gt; ] - <a href="https://bugzilla.mozilla.org/show_bug.cgi?id=1205987" rel="nofollow">https://bugzilla.mozilla.org/show_bug.cgi?id=1205987</a> - that was filed by <strong>philipp</strong> - but looking further into <strong>your</strong> Crash Reports shows otherwise. See the <strong>red</strong> highlighted DLL files listed on the Modules page in all 5 of your Crash Reports in case Firefox 45 continues to crash for you.
</p><p><a href="http://systemexplorer.net/file-database/file/inproc_agent-dll/34782914" rel="nofollow">http://systemexplorer.net/file-database/file/inproc_agent-dll/34782914</a>
<em><strong>What is the "inproc_agent.dll"&nbsp;?</strong></em>
Product:
</p><pre> Plugins PDK
</pre>
<p>Company:
</p><pre> Kaspersky Lab ZAO
</pre>
<p>Description:
</p><pre> Kaspersky Inproc Agent
</pre>I trust you wholeheartedly but I can only previously see that if I uninstall Kaspersky Mozilla works2016-04-25T04:28:16-07:00Alptraumhttps://support.mozilla.org/zh-TW/questions/1119809#answer-869601<p>I trust you wholeheartedly but I can only previously see that if I uninstall Kaspersky Mozilla works.
</p><p>Well thank you very much I found it in the start up menu and 'bingo.' I now remember I had Freecorder or something like it installed on this PC about 8, 9, or 10 years ago? I uninstalled it as if I remember correctly it tried to reconfigure all my browser settings and I had to go into Firefox to change them all back. Big drink on me Philipp!
</p><p>Slight problem still as I am getting this message sometimes when trying to open Firefox; "Firefox is already running, but is not responding. The old Firefox process must be closed to open a new window." Happens even if Firefox has no visible pages open. Bit of a pain but I can live with that otherwise. Maybe a Windows problem and not Firefox?
</p><p>Many, many, thanks.
</p>please trust me, it isn't kaspersky but the remains of this toolbar on your system. you can also try2016-04-25T01:39:09-07:00philipphttps://support.mozilla.org/zh-TW/questions/1119809#answer-869539<p>please trust me, it isn't kaspersky but the remains of this toolbar on your system. you can also try the following:
</p>
<ol><li> press windows-key+R and open: <em>msconfig</em>
</li><li> in the dialog that opened, switch to the startup-panel
</li><li> disable <em>FLVSrvc.exe</em> (or similar sounding programs)
</li><li> restart your computer
</li></ol>Thanks for the quick response. I read that about Freecorder and other Toolbars might be a problem b2016-04-25T01:35:38-07:00Alptraumhttps://support.mozilla.org/zh-TW/questions/1119809#answer-869535<p>Thanks for the quick response. I read that about Freecorder and other Toolbars might be a problem before I posted my question. I don't have Freecorder, Toolbars, or any other Applian Technologies related software installed. I know all that stuff is a bit dodgy.
</p><p>I just booted in Safe Mode with Networking and Mozilla worked. Normal boot and I'm back to square one reported crash and won't open once more.
</p><p>It has to be Kasperky that is the problem somehow. So it's no Firefox and I will have to unwillingly use Explorer or another browser. Other option change and buy new ant-virus software when I've just purchased a new one?
</p><p>Firefox is not perfect by any means and is actually in decline to what it used to be a few years ago. It used to be bliss compared to Explorer but not anymore. Still a better option than Explorer now I've been forced to use that one again against choice.
</p><p>Well I suppose that's it unless you can think of something else. Thanks Philipp for your time.
</p>thanks for providing some information about your crashes. this looks like it is caused by external s2016-04-25T00:30:35-07:00philipphttps://support.mozilla.org/zh-TW/questions/1119809#answer-869511<p>thanks for providing some information about your crashes. this looks like it is caused by external software on the computer.
please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.
</p>Hi Philip Thank you.
bp-6b5dc2cf-92c0-4557-8862-f6efa2160425
bp-8c47cdfc-8c86-49f1-b28f-814582160422016-04-25T00:05:05-07:00Alptraumhttps://support.mozilla.org/zh-TW/questions/1119809#answer-869506<p>Hi Philip Thank you.
</p><p>bp-6b5dc2cf-92c0-4557-8862-f6efa2160425
bp-8c47cdfc-8c86-49f1-b28f-814582160425
bp-fb7361ae-41c1-4c69-bc37-e0f452160425
bp-d54558fc-5dbc-4c46-8968-dc10f2160425
bp-71585ade-a861-43b4-abe1-7b7ad2160425
</p>We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the fol2016-04-24T23:07:25-07:00philipphttps://support.mozilla.org/zh-TW/questions/1119809#answer-869488<p>We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
</p>
<ol><li>On the keyboard, press [Windows] The image "Windows key" does not exist. + [R]. This should bring up a Run window that contains a text field.
</li><li>In that text field, type <strong>%APPDATA%</strong> and press Enter. An explorer window should open.
</li><li>From that explorer window, double-click on the <em>Mozilla</em> folder, then double-click on <em>Firefox</em> and then on <em>Crash reports</em>. Double-click on <em>submitted</em>.
</li><li>Now, you should see a list of files that contain reports. Go to <em>View</em> &gt; <em>Arrange Icons by</em> &gt; <em>Modified</em> to get the most recent files at the top of the window.
</li><li>Open the most recent 5 files with a text editor and copy the IDs.
</li><li>Paste each ID with <strong>bp-</strong> into the reply window on the forums.
</li></ol>
<p>Thanks in advance!
</p><p>You can find more information and troubleshooting steps in the <a href="/en-US/kb/troubleshoot-firefox-crashes-closing-or-quitting" rel="nofollow">Troubleshoot Firefox crashes (closing or quitting unexpectedly)</a> article.
</p>