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Firefox keeps crashing when I try to watch videos

  • 9 回覆
  • 5 有這個問題
  • 2369 次檢視
  • 最近回覆由 FredMcD

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被選擇的解決方法

Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.

從原來的回覆中察看解決方案 👍 0

所有回覆 (9)

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Refreshing firefox has not helped.

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Youtube currently uses the HTML5 player.


bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423

Signature: mozilla::MediaSourceResource::GetCurrentPrincipal

inproc_agent.dll = Kaspersky Inproc Agent


Disable/remove Kaspersky.

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FredMcD said

Youtube currently uses the HTML5 player.

bp-6eadd5e5-6ac4-48b1-bfc4-f0e2b2160423 bp-60e48ed9-908d-413f-90ac-9e6a02160423

Signature: mozilla::MediaSourceResource::GetCurrentPrincipal

inproc_agent.dll = Kaspersky Inproc Agent


Disable/remove Kaspersky.

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Are you talking about the Kapersky add-on in the extensions?

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Try to disable the plugin first. If the problem continues, disable the main.

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FredMcD said

Try to disable the plugin first. If the problem continues, disable the main.

Do you know how to disable the main one? Thanks for your help. I appreciate it a lot.

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Sorry, I don't know Kaspersky.

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選擇的解決方法

Since refreshing firefox did not help, I uninstalled and reinstalled firefox before I disabled the Kaspersky add-on extension. That seems to have worked. So far no more crashes when watching a video on youtube or netflix (I don't watch videos on that many sites). I will disable the Kaspersky add-on extension too. It had been automatically disabled by firefox until just recently. Thank you for your help.

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Hello,

I am glad to hear that your problem has been resolved. If you haven't already, please select the answer that solves the problem. This will help other users with similar problems find the solution more easily.

Thank you for contacting Mozilla Support.