X
點擊此處開啟此網站的行動版。

技術支援討論區

very slow opening hangs closing

已張貼

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I must use "the other guys" browser that begins with "I" and ends with "R" in order to contact you.

The following, are solutions I have tried.

Safe mode disabled add-ons and plugins removed cookies, session, places, SQLite files among others as suggested deleted old profiles; created new profiles re-installed, fresh installs of various versions * after removing all traces of FF on the system run various virus, malware checks *including Microsoft, Malware Bytes, Trend Micro (full system online scan which took hours to complete). replaced the Time Warner Cable Modem Tried with and without add-ons directly connected from the Modem to the Computer bypassing my router. spent hours trouble shooting using various recommendations and suggestions via the internet and this forum to no avail. and have accomplished nothing accept make the situation worse.

its a miracle if I can get FF to start even in safe mode .

I am handicapping you I am sure since I am unable to provide more trouble shooting information. I don't know how to get it from FF into IE. for that I apologize. Currently using

windows 7 home sp1 64-bit I7 3770 16.0 gig RAM

FF Ver. 41.0.2 yes I know it is a tad older but the problems remain regardless of version. 

I am lost, old, and tired after having spent countless hours on this and not being to familiar with Forums, I am begging for help and thanking you in advance for it.

Cheers,


Lowensj

Firefox has been running slow upon opening and slow upon closing .( Hanging; with up to 500k in memory. To close now I must end task via the Task manager. it is so bad I must use "the other guys" browser that begins with "I" and ends with "R" in order to contact you. The following, are solutions I have tried. Safe mode disabled add-ons and plugins removed cookies, session, places, SQLite files among others as suggested deleted old profiles; created new profiles re-installed, fresh installs of various versions * after removing all traces of FF on the system run various virus, malware checks *including Microsoft, Malware Bytes, Trend Micro (full system online scan which took hours to complete). replaced the Time Warner Cable Modem Tried with and without add-ons directly connected from the Modem to the Computer bypassing my router. spent hours trouble shooting using various recommendations and suggestions via the internet and this forum to no avail. and have accomplished nothing accept make the situation worse. its a miracle if I can get FF to start even in safe mode . I am handicapping you I am sure since I am unable to provide more trouble shooting information. I don't know how to get it from FF into IE. for that I apologize. Currently using windows 7 home sp1 64-bit I7 3770 16.0 gig RAM FF Ver. 41.0.2 yes I know it is a tad older but the problems remain regardless of version. I am lost, old, and tired after having spent countless hours on this and not being to familiar with Forums, I am begging for help and thanking you in advance for it. Cheers, Lowensj

額外的系統細節

已安裝的外掛程式

open h264 Shockwave Flash 21.0 Sliverlight 5.1.412

DISABLED: Adobe AAm detect Bing Bar Citrix Primetime content decryption Module by Adobe

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.1; .NET4.0C; .NET4.0E; rv:11.0) like Gecko

更多資訊

Application Basics
------------------
Name: Firefox
Version: 41.0.2
Build ID: 20151014143721
Update Channel: release
User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
Multiprocess Windows: 0/1 (default: false)
Crash Reports for the Last 3 Days
---------------------------------
Report ID: bp-1a276c2b-1d65-44e8-8e6e-5be082160422
Submitted: 21 hours ago
All Crash Reports (including 2 pending crashes in the given time range)
Extensions
----------
Name: Adblock Plus
Version: 2.7.2
Enabled: true
ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: NoScript
Version: 2.9.0.11
Enabled: true
ID: {73a6fe31-595d-460b-a920-fcc0f8843232}
Name: Restart Button
Version: 0.1.5.1-signed
Enabled: true
ID: restartbutton@strk.jp
Name: Roomy Bookmarks Toolbar
Version: 1.4.11
Enabled: true
ID: ALone-live@ya.ru
Name: Searchbar Autosizer
Version: 3.1.1.1-signed
Enabled: true
ID: {655397ca-4766-496b-b7a8-3a5b176ee4c2}
Name: Slim Add-ons Manager
Version: 13
Enabled: true
ID: slimaddonmanager@opendfki.de
Name: Status-4-Evar
Version: 2015.11.16.23.1-signed.1-let-fixed
Enabled: true
ID: status4evar@caligonstudios.com
Name: Tab Mix Plus
Version: 0.4.2.2
Enabled: true
ID: {dc572301-7619-498c-a57d-39143191b318}
Name: Web Search Pro
Version: 3.0.7.1-signed.1-let-fixed
Enabled: true
ID: {8B8A525A-CFCA-44cf-81C3-3969E6CB96E0}
Name: AdBlock for Gmail™
Version: 0.1.2
Enabled: false
ID: jid1-dswFGkUjb2SIHv@jetpack
Name: Adblock Plus Pop-up Addon
Version: 0.9.2.1-signed
Enabled: false
ID: adblockpopups@jessehakanen.net
Name: Ant Video Downloader
Version: 2.4.7.40
Enabled: false
ID: anttoolbar@ant.com
Name: AutoPagerize
Version: 0.9.17.1-signed
Enabled: false
ID: jid0-tKjnEA5X3eBoP5HnqjBYQ4U3AcM@jetpack
Name: AutoPagerizeTweaked
Version: 0.9.17.5
Enabled: false
ID: @autopagerizetweaked
Name: Better Gmail 2
Version: 1.2.1-signed
Enabled: false
ID: bettergmail2@ginatrapani.org
Name: BetterPrivacy
Version: 1.69
Enabled: false
ID: {d40f5e7b-d2cf-4856-b441-cc613eeffbe3}
Name: Bing Bar
Version: 5.0
Enabled: false
ID: msntoolbar@msn.com
Name: Clearly
Version: 10.2.1.7.1-signed
Enabled: false
ID: readable@evernote.com
Name: ColorfulTabs
Version: 30.0.2
Enabled: false
ID: {0545b830-f0aa-4d7e-8820-50a4629a56fe}
Name: deskCut
Version: 0.6.0.3.1-signed
Enabled: false
ID: {9125C9CB-BE2B-4389-A0C7-46A4BDD46AEA}
Name: Dictionary Extension
Version: 3.0.12.1.1-signed
Enabled: false
ID: jid0-raWjElI57dRa4jx9CCiYm5qZUQU@jetpack
Name: Download Manager (S3)
Version: 4.05
Enabled: false
ID: s3download@statusbar
Name: Downloads Context Menu
Version: 1.7
Enabled: false
ID: downloadscontextmenu@bmproductions
Name: DuckDuckGo Plus
Version: 0.5.1
Enabled: false
ID: jid1-ZAdIEUB7XOzOJw@jetpack
Name: Evernote Web Clipper
Version: 6.1
Enabled: false
ID: {E0B8C461-F8FB-49b4-8373-FE32E9252800}
Name: Extension Options Menu
Version: 2.18
Enabled: false
ID: {1feca320-6b4d-11df-a08a-0800200c9a66}
Name: Fasterfox
Version: 3.9.85.1-signed
Enabled: false
ID: {c36177c0-224a-11da-8cd6-0800200c9a91}
Name: FastestFox
Version: 5.2.1.1-signed
Enabled: false
ID: smarterwiki@wikiatic.com
Name: FEBE
Version: 8.8.1
Enabled: false
ID: {4BBDD651-70CF-4821-84F8-2B918CF89CA3}
Name: Flash Video Downloader - YouTube HD Download [4K]
Version: 9.1.0
Enabled: false
ID: artur.dubovoy@gmail.com
Name: Forecastfox (fix version)
Version: 2.4.2
Enabled: false
ID: forecastfox@s3_fix_version
Name: FoxClocks
Version: 4.2.3
Enabled: false
ID: {d37dc5d0-431d-44e5-8c91-49419370caa1}
Name: Ghostery
Version: 6.1.0
Enabled: false
ID: firefox@ghostery.com
Name: Hard Refresh
Version: 1.2.1-signed
Enabled: false
ID: hardrefresh@ttg.org
Name: Hide My IP
Version: 9.2.0
Enabled: false
ID: admin@hide-my-ip.org
Name: HP Smart Web Printing
Version: 4.60
Enabled: false
ID: smartwebprinting@hp.com
Name: Image Zoom
Version: 0.6.3.1-signed
Enabled: false
ID: {1A2D0EC4-75F5-4c91-89C4-3656F6E44B68}
Name: Location Guard
Version: 1.2.3
Enabled: false
ID: jid1-HdwPLukcGQeOSh@jetpack
Name: Memory Fox
Version: 7.4.1-signed
Enabled: false
ID: {E173B749-DB5B-4fd2-BA0E-94ECEA0CA55B}
Name: Menu Icons Plus
Version: 3.2.1-signed
Enabled: false
ID: menuiconsplus@codedawn.com
Name: NO Google Analytics
Version: 0.6.1-signed
Enabled: false
ID: jid1-JcGokIiQyjoBAQ@jetpack
Name: Save Image in Folder
Version: 1.3.18
Enabled: false
ID: {5e594888-3e8e-47da-b2c6-b0b545112f84}
Name: Search Helper Extension
Version: 1.0
Enabled: false
ID: {27182e60-b5f3-411c-b545-b44205977502}
Name: SearchPreview
Version: 8.8
Enabled: false
ID: {EF522540-89F5-46b9-B6FE-1829E2B572C6}
Name: Self-Destructing Cookies
Version: 0.4.10
Enabled: false
ID: jid0-9XfBwUWnvPx4wWsfBWMCm4Jj69E@jetpack
Name: Show my Password
Version: 2.0.1-signed
Enabled: false
ID: {cd617372-6743-4ee4-bac4-fbf60f35719e}
Name: Show Password
Version: 1.7.1-signed
Enabled: false
ID: showpassword@pratikpoddar
Name: SmoothWheel (AMO)
Version: 0.45.8.20130519.3.1-signed
Enabled: false
ID: {5F590AA2-1221-4113-A6F4-A4BB62414FAC}
Name: Tab Preview
Version: 0.3.1-signed
Enabled: false
ID: {1de0de3c-0b5c-4f67-90c6-689623894991}
Name: Thumbnail Zoom
Version: 1.4.3.1-signed
Enabled: false
ID: {E10A6337-382E-4FE6-96DE-936ADC34DD04}
Name: Thumbnail Zoom Plus
Version: 3.8
Enabled: false
ID: thumbnailZoom@dadler.github.com
Name: TrackMeNot
Version: 0.9.2
Enabled: false
ID: trackmenot@mrl.nyu.edu
Name: Webmail Ad Blocker
Version: 4.29
Enabled: false
ID: gmailnoads@mywebber.com
Name: X-notifier
Version: 3.5.19
Enabled: false
ID: {37fa1426-b82d-11db-8314-0800200c9a66}
Graphics
--------
Adapter Description: Intel(R) HD Graphics 4000
Adapter Drivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
Adapter RAM: Unknown
Asynchronous Pan/Zoom: none
ClearType Parameters: D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 200 ] D [ Gamma: 2200 Pixel Structure: R ClearType Level: 100 Enhanced Contrast: 400 ]
Device ID: 0x0162
Direct2D Enabled: true
DirectWrite Enabled: true (6.2.9200.17568)
Driver Date: 8-17-2015
Driver Version: 10.18.10.4276
GPU #2 Active: false
GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC)
Subsys ID: 01621849
Supports Hardware H264 Decoding: true
Vendor ID: 0x8086
WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
windowLayerManagerRemote: true
AzureCanvasBackend: direct2d 1.1
AzureContentBackend: direct2d 1.1
AzureFallbackCanvasBackend: cairo
AzureSkiaAccelerated: 0
Important Modified Preferences
------------------------------
accessibility.blockautorefresh: true
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.enabled: false
browser.cache.disk.smart_size.first_run: false
browser.cache.frecency_experiment: 3
browser.display.use_system_colors: true
browser.download.folderList: 2
browser.download.importedFromSqlite: true
browser.places.smartBookmarksVersion: 7
browser.search.openintab: true
browser.sessionstore.max_tabs_undo: 50
browser.sessionstore.restore_on_demand: false
browser.sessionstore.resume_from_crash: false
browser.sessionstore.upgradeBackup.latestBuildID: 20151014143721
browser.startup.homepage: https://my.yahoo.com/
browser.startup.homepage_override.buildID: 20151014143721
browser.startup.homepage_override.mstone: 41.0.2
browser.tabs.loadInBackground: false
browser.tabs.warnOnClose: false
browser.tabs.warnOnOpen: false
browser.urlbar.suggest.searches: true
dom.apps.reset-permissions: true
dom.mozApps.used: true
extensions.lastAppVersion: 41.0.2
font.name.serif.x-western: Verdana
gfx.crash-guard.d3d11layers.appVersion: 43.0.1
gfx.crash-guard.d3d11layers.deviceID: 0x0162
gfx.crash-guard.d3d11layers.driverVersion: 10.18.10.4276
gfx.crash-guard.d3d11layers.feature-d2d: true
gfx.crash-guard.d3d11layers.feature-d3d11: true
gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false
gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true
gfx.crash-guard.status.d3d11layers: 2
gfx.crash-guard.status.d3d9video: 2
gfx.crash-guard.status.glcontext: 2
gfx.direct3d.last_used_feature_level_idx: 0
gfx.driver-init.appVersion: 41.0.2
gfx.driver-init.deviceID: 0x0162
gfx.driver-init.driverVersion: 10.18.10.4276
gfx.driver-init.feature-d2d: true
gfx.driver-init.feature-d3d11: true
gfx.driver-init.status: 2
media.gmp-eme-adobe.abi: x86-msvc
media.gmp-eme-adobe.enabled: false
media.gmp-eme-adobe.lastUpdate: 1447528710
media.gmp-eme-adobe.version: 15
media.gmp-gmpopenh264.abi: x86-msvc
media.gmp-gmpopenh264.enabled: true
media.gmp-gmpopenh264.lastUpdate: 1451488787
media.gmp-gmpopenh264.version: 1.5.3
media.gmp-manager.buildID: 20151014143721
media.gmp-manager.lastCheck: 1461342218
media.hardware-video-decoding.failed: false
network.cookie.cookieBehavior: 3
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1461287414
places.history.expiration.transient_current_max_pages: 104858
plugin.disable_full_page_plugin_for_types: application/pdf
plugin.importedState: true
plugin.state.flash: 1
plugin.state.java: 2
plugin.state.npadobeaamdetect: 0
plugin.state.npappdetector: 0
plugin.state.npctrl: 1
plugin.state.npgoogleupdate: 0
plugin.state.nppdf: 2
plugin.state.npwinext: 0
print.printer_HP_Officejet_6500_E709a_Series.print_bgcolor: false
print.printer_HP_Officejet_6500_E709a_Series.print_bgimages: false
print.printer_HP_Officejet_6500_E709a_Series.print_duplex: -437918235
print.printer_HP_Officejet_6500_E709a_Series.print_edge_bottom: 0
print.printer_HP_Officejet_6500_E709a_Series.print_edge_left: 0
print.printer_HP_Officejet_6500_E709a_Series.print_edge_right: 0
print.printer_HP_Officejet_6500_E709a_Series.print_edge_top: 0
print.printer_HP_Officejet_6500_E709a_Series.print_evenpages: true
print.printer_HP_Officejet_6500_E709a_Series.print_footercenter:
print.printer_HP_Officejet_6500_E709a_Series.print_footerleft: &PT
print.printer_HP_Officejet_6500_E709a_Series.print_footerright: &D
print.printer_HP_Officejet_6500_E709a_Series.print_headercenter:
print.printer_HP_Officejet_6500_E709a_Series.print_headerleft: &T
print.printer_HP_Officejet_6500_E709a_Series.print_headerright: &U
print.printer_HP_Officejet_6500_E709a_Series.print_in_color: true
print.printer_HP_Officejet_6500_E709a_Series.print_margin_bottom: 0.5
print.printer_HP_Officejet_6500_E709a_Series.print_margin_left: 0.5
print.printer_HP_Officejet_6500_E709a_Series.print_margin_right: 0.5
print.printer_HP_Officejet_6500_E709a_Series.print_margin_top: 0.5
print.printer_HP_Officejet_6500_E709a_Series.print_oddpages: true
print.printer_HP_Officejet_6500_E709a_Series.print_orientation: 1
print.printer_HP_Officejet_6500_E709a_Series.print_page_delay: 50
print.printer_HP_Officejet_6500_E709a_Series.print_paper_data: 1
print.printer_HP_Officejet_6500_E709a_Series.print_paper_height: 11.00
print.printer_HP_Officejet_6500_E709a_Series.print_paper_name:
print.printer_HP_Officejet_6500_E709a_Series.print_paper_size_type: 0
print.printer_HP_Officejet_6500_E709a_Series.print_paper_size_unit: 0
print.printer_HP_Officejet_6500_E709a_Series.print_paper_width: 8.50
print.printer_HP_Officejet_6500_E709a_Series.print_resolution: -437918235
print.printer_HP_Officejet_6500_E709a_Series.print_reversed: false
print.printer_HP_Officejet_6500_E709a_Series.print_scaling: 1.00
print.printer_HP_Officejet_6500_E709a_Series.print_shrink_to_fit: true
print.printer_HP_Officejet_6500_E709a_Series.print_to_file: false
print.printer_HP_Officejet_6500_E709a_Series.print_unwriteable_margin_bottom: 0
print.printer_HP_Officejet_6500_E709a_Series.print_unwriteable_margin_left: 0
print.printer_HP_Officejet_6500_E709a_Series.print_unwriteable_margin_right: 0
print.printer_HP_Officejet_6500_E709a_Series.print_unwriteable_margin_top: 0
privacy.clearOnShutdown.cookies: false
privacy.clearOnShutdown.offlineApps: true
privacy.clearOnShutdown.sessions: false
privacy.cpd.cache: false
privacy.cpd.extensions-tabmix: false
privacy.cpd.offlineApps: true
privacy.cpd.siteSettings: true
privacy.donottrackheader.enabled: true
privacy.sanitize.migrateClearSavedPwdsOnExit: true
privacy.sanitize.migrateFx3Prefs: true
privacy.sanitize.sanitizeOnShutdown: true
privacy.sanitize.timeSpan: 0
storage.vacuum.last.index: 0
storage.vacuum.last.places.sqlite: 1461287414
Important Locked Preferences
----------------------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 0
Library Versions
----------------
NSPR
Expected minimum version: 4.10.8
Version in use: 4.10.8
NSS
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSMIME
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSSSL
Expected minimum version: 3.19.2 Basic ECC
Version in use: 3.19.2 Basic ECC
NSSUTIL
Expected minimum version: 3.19.2
Version in use: 3.19.2
Experimental Features
---------------------

提出問題者

ok

I have run system file check to fix corrupted system files.

ok I have run system file check to fix corrupted system files.

提出問題者

Ok I have run system File Check; no errors were found

Lowensj

Ok I have run system File Check; no errors were found Lowensj
pineappleseller 0 個解決方法 12 個答案

I have the same slowness. too many do to have it be OUR issue. Why is Firefox asking everyone who says they are running slow to do the stupid start in safe mode.... etc when NOT ONE user who had done that recently has had success? Is it to hide the issue and make us thing we are the issue?

Firefox isn't working well. If you keep blaming users, who have no issues with IE or Chrome as far as speed, they will leave you... for good. firefox was head and shoulders above the rest. Now if I want to do something quick I don't use firefox... that stinks.

Admitting you have an issue might lead to a solution. No one is getting fixed by the advice given. I guess on the bright side, you didn't ask them to turn the computer off and wait 10 seconds... Hey, maybe we should tray that.... or switch outlets?

I have the same slowness. too many do to have it be OUR issue. Why is Firefox asking everyone who says they are running slow to do the stupid start in safe mode.... etc when NOT ONE user who had done that recently has had success? Is it to hide the issue and make us thing we are the issue? Firefox isn't working well. If you keep blaming users, who have no issues with IE or Chrome as far as speed, they will leave you... for good. firefox was head and shoulders above the rest. Now if I want to do something quick I don't use firefox... that stinks. Admitting you have an issue might lead to a solution. No one is getting fixed by the advice given. I guess on the bright side, you didn't ask them to turn the computer off and wait 10 seconds... Hey, maybe we should tray that.... or switch outlets?