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I've reset my laptop and now my mozilla has trust issues

  • 3 回覆
  • 1 有這個問題
  • 17 次檢視
  • 最近回覆由 cor-el

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Hi, For reasons unknown to me i had to reset my laptop to factory settings in order to fix the BSOD that plagued me, now it runs fine and i was installing all my stuff back on and i noticed that i can not play any games on mozilla from my fb page, i have no issues with other browsers and your troubleshooting article on the error does not apply to me as i currently have no installed antivirus that could be interfering SEC_ERROR_UNKNOWN_ISSUER So my questions are, How can i ignore this and move on to the game. Will i have to do this with every update. Why is it happening now but not yesterday.

Ty for your time. J-

被選擇的解決方法

If you can't inspect the certificate via Advanced (I Understand the Risks) then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website with the https:// protocol prefix (https://xxx.xxx).

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then please attach a screenshot that shows the Certificate Viewer with the issuer.

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

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There is security software like Avast and Kaspersky and BitDefender and ESET that intercepts secure connections and sends their own certificate or that incorporates special web shielding features that can block content.

Try to copy the cert8.db file from the "Old Firefox Data" folder on the desktop to the current Firefox profile folder.

You can use this button to go to the current Firefox profile folder:

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Sorry if this sounds rude but, if you had bothered to read what i wrote, you'd know that 1, i dont have any security software other than Windows Defender (which is stock) and that 2, there is no old data as everything was erased in the reset.

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選擇的解決方法

If you can't inspect the certificate via Advanced (I Understand the Risks) then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website with the https:// protocol prefix (https://xxx.xxx).

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then please attach a screenshot that shows the Certificate Viewer with the issuer.