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技術支援討論區

Lately my Firefox is randomly shutting itself down for no apparent reason

已張貼

The last couple of weeks, my Firefox has been just shutting down at random times, without warning. There is no apparent reason for this, and sometimes I can be right in the middle of type up a post and the whole thing just vanishes and I have to restart Firefox and start over again.

The last couple of weeks, my Firefox has been just shutting down at random times, without warning. There is no apparent reason for this, and sometimes I can be right in the middle of type up a post and the whole thing just vanishes and I have to restart Firefox and start over again.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • Citrix Online App Detector Plugin
  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.77.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • LastPass Plugin
  • BlackBerry WebSL Browser Plug-In
  • 5.1.41212.0
  • NPWLPG
  • iTunes Detector Plug-in

應用程式

  • Firefox 44.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

擴充套件

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD RADEON HD 6350
  • adapterDescription2:
  • adapterDeviceID: 0x68f9
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 21261028
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 2-18-2011
  • driverDate2:
  • driverVersion: 8.830.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (AMD RADEON HD 6350 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

I always have 10 to 15 tabs open in 2 or 3 windows, so that is not the issue. Thanks anyway.

I always have 10 to 15 tabs open in 2 or 3 windows, so that is not the issue. Thanks anyway.

提出問題者

I think I may have finally found the problem: It only happens when I have Facebook open in a tab. No Facebook, no shutdown. I now run my Facebook session in Chrome, and it seems a bit more stable there. It's just a nuisance to have to have two browsers open. (Interestingly, if I open Facebook in Firefox and have it open in Chrome at the same time, then when Firefox dies, it takes Chrome with it!)

I hope this gets fixed soon, because I am not a fan of Chrome.

I think I may have finally found the problem: It only happens when I have Facebook open in a tab. No Facebook, no shutdown. I now run my Facebook session in Chrome, and it seems a bit more stable there. It's just a nuisance to have to have two browsers open. (Interestingly, if I open Facebook in Firefox and have it open in Chrome at the same time, then when Firefox dies, it takes Chrome with it!) I hope this gets fixed soon, because I am not a fan of Chrome.
jscher2000
  • Top 10 Contributor
8837 個解決方法 72222 個答案

Hi JDHaviland, the Facebook news feed does impose a lot of stress on Firefox with its self-playing videos and endless scrolling. When you start up Firefox after that, did it behave as though it had crashed (goes into crash recovery) or does it behave as though you had shut it down normally? That could be hard to distinguish if you have Firefox set to restore your previous session tabs automatically...

It's quite rare that Firefox closes completely during normal browsing without a crash dialog of any kind. Over the years, I've seen a couple instances (probably in bug reports) where something about the HTML or CSS of a page overloads some part of Firefox and Firefox crashes silently. But if this were a widespread issue on FB, there probably would be a lot more reports. That makes me think of a problem with something user specific, such as particular photos/videos or personalized ads. Other than blocking things and seeing what happens, I'm not sure how to get to the culprit.

Hi JDHaviland, the Facebook news feed does impose a lot of stress on Firefox with its self-playing videos and endless scrolling. When you start up Firefox after that, did it behave as though it had crashed (goes into crash recovery) or does it behave as though you had shut it down normally? That could be hard to distinguish if you have Firefox set to restore your previous session tabs automatically... It's quite rare that Firefox closes completely during normal browsing without a crash dialog of any kind. Over the years, I've seen a couple instances (probably in bug reports) where something about the HTML or CSS of a page overloads some part of Firefox and Firefox crashes silently. But if this were a widespread issue on FB, there probably would be a lot more reports. That makes me think of a problem with something user specific, such as particular photos/videos or personalized ads. Other than blocking things and seeing what happens, I'm not sure how to get to the culprit.
John99 971 個解決方法 13138 個答案

Is it just Firefox (or Firefox+Chrome) that crash and disapear, or is it the whole compuer or Operating Sytem crashing ? If that happens eiterh you get a Windows crash and the Blasck Sdreen Of Death, or the computrr crashes and restarts.

Overheating could be a problem and could cause the computer to suddenly shutdown.

Is it just Firefox (or Firefox+Chrome) that crash and disapear, or is it the whole compuer or Operating Sytem crashing ? If that happens eiterh you get a Windows crash and the Blasck Sdreen Of Death, or the computrr crashes and restarts. Overheating could be a problem and could cause the computer to suddenly shutdown.

提出問題者

John99, it is only the browser that just {poof} vanishes as if it was never there. Nothing else is affected at all. It has also happened to two of my coworkers. A bit of research with Google turned up evidence that this is happening to multiple browsers and to many people all over the world. There is a topic on it in Facebook's help forum: https://www.facebook.com/help/community/question/?id=10151770097773421&answer_id=10151779449533421&rdrhc

jscher2000, when I restart Firefox, it is as if it had crashed and it asks if I want to restore my previous session. No crashes have occurred in the 24 hours since I stopped including Facebook in a tab. Yesterday, I started running it in Chrome, because EVERY video in Facebook started to cause Firefox to hang solid, every time (It would run a bit, but I was only getting audio, then it would put Firefox into (not responding) and never come back). No idea why, but I had had it.

John99, it is only the browser that just {poof} vanishes as if it was never there. Nothing else is affected at all. It has also happened to two of my coworkers. A bit of research with Google turned up evidence that this is happening to multiple browsers and to many people all over the world. There is a topic on it in Facebook's help forum: https://www.facebook.com/help/community/question/?id=10151770097773421&answer_id=10151779449533421&rdrhc jscher2000, when I restart Firefox, it is as if it had crashed and it asks if I want to restore my previous session. No crashes have occurred in the 24 hours since I stopped including Facebook in a tab. Yesterday, I started running it in Chrome, because EVERY video in Facebook started to cause Firefox to hang solid, every time (It would run a bit, but I was only getting audio, then it would put Firefox into (not responding) and never come back). No idea why, but I had had it.