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技術支援討論區

Firefox freezes overnight, then won't resume in the morning

已張貼

I also can't Force Quit it and it doesn't show up in Activity Monitor. Firefox also doesn't recognize this as a crash - I don't get a crash reporter screen and there's nothing in about:crashes.

I can't update to the latest build, our IT department takes to release updates.

I also can't Force Quit it and it doesn't show up in Activity Monitor. Firefox also doesn't recognize this as a crash - I don't get a crash reporter screen and there's nothing in about:crashes. I can't update to the latest build, our IT department takes to release updates.

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 15.010.20060
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Plugin that detects installed Citrix Online products (visit www.citrixonline.com).
  • Simple plug-in that handles Citrix connection files
  • Provides information about the default web browser
  • The Flip4Mac WMV Plugin allows you to view Windows Media content using QuickTime.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Microsoft Lync 2010 Meeting Join Plug-in
  • iPrint Plug-in 5.72.0 - Provides iPrint client services for Mac.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 21.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.6
  • 5.1.40728.0
  • WebEx64 General Plugin Container Version 205

應用程式

  • Firefox 41.0.2
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.10; rv:41.0) Gecko/20100101 Firefox/41.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/41.0.2/Darwin/en-US/

擴充套件

  • Adblock Plus 2.7.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Better Gmail 2 1.2.1-signed (bettergmail2@ginatrapani.org)
  • Clear Search 2 1.1.1-signed (ClearSearch2@extension-id.invalid)
  • ColorZilla 2.8.2 ({6AC85730-7D0F-4de0-B3FA-21142DD85326})
  • Download Status Bar 13.4.2.2 ({6c28e999-e900-4635-a39d-b1ec90ba0c0f})
  • Ebates Cash Back 4.5.0.0 ({35d6291e-1d4b-f9b4-c52f-77e6410d1326})
  • Greasemonkey 3.7 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • Memory Restart 1.18.1-signed (memoryrestart@teamextension.com)
  • NoSquint 2.1.9.1-signed (nosquint@urandom.ca)
  • OpenDownload² 4.1.1 ({210249CE-F888-11DD-B868-4CB456D89593})
  • Pearl Crescent Page Saver 2.8.3 ({c151d79e-e61b-4a90-a887-5a46d38fba99})
  • RSS Icon In Awesombar 1.4.1-signed (rssicon@jasnapaka.com)
  • Sharpr Screenshots 3.0.2 (@sharprscreenshots)
  • Status-4-Evar 2015.11.16.23.1-signed.1-let-fixed (status4evar@caligonstudios.com)
  • Tab Mix Plus 0.4.2.2 ({dc572301-7619-498c-a57d-39143191b318})
  • Adobe Acrobat DC - Create PDF 15 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • Awesome screenshot: Capture and Annotate 2.4.11 (jid0-GXjLLfbCoAx0LcltEdFrEkQdQPI@jetpack) (Inactive)
  • Firebug 2.0.16 (firebug@software.joehewitt.com) (Inactive)
  • Firefox Hello Beta 1.2.1 (loop@mozilla.org) (Inactive)
  • Free Memory 2.0 0.0.2 (@freememory2) (Inactive)
  • MeasureIt 0.4.15 ({75CEEE46-9B64-46f8-94BF-54012DE155F0}) (Inactive)
  • Simple Timer 2.0.3.1-signed (simpletimer@grbradt.org) (Inactive)
  • Tab Memory Usage 0.2.3 (jid1-fRvgLzKONCsPew@jetpack) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x0a2e
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Intel Inc. -- Intel Iris OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
John99 971 個解決方法 13138 個答案

In recent Firefox versions (including Firefox version 44) there is an issue where some users using Firefox on a Mac are not able to shut down their computers after updating to version 45.

For an immediate work around while we work on a fix please follow the instructions below, please take note that this will require a little technical knowledge:

  1. From the Spotlight Search on a Mac search for Terminal
  2. This will open up a new window with ":~ <username>$"
  3. Type in, or paste, the following and press enter to complete a shut down:
 sudo killall launchservicesd && sudo killall Dock

Please report back the results and wait for an update to fix this issue. Thank you!

In recent Firefox versions (including Firefox version 44) there is an issue where some users using Firefox on a Mac are not able to shut down their computers after updating to version 45. For an immediate work around while we work on a fix please follow the instructions below, please take note that this will require a little technical knowledge: # From the Spotlight Search on a Mac search for Terminal # This will open up a new window with ":~ <username>$" # Type in, or paste, the following and press enter to complete a shut down: '''sudo killall launchservicesd && sudo killall Dock''' Please report back the results and wait for an update to fix this issue. Thank you!
John99 971 個解決方法 13138 個答案

Hi shrubear, My last reply was a brand new standard answer.

This is a more personalised reply. This issue is something a few people have been seeing. We do have Firefox developer looking into this but it has only very recently been brought to their attention. I know their initial attempts to reproduce the problem failed. Once they are able to re-produce the problem they will be able to study it and possibly fix it in Firefox, or report it to Apple to fix if more appropriate.

We do know this issue does not only seem to affect Firefox. We are aware of other reports where different software is involved. Hopefully one of the first things to be discovered will be what steps can be taken to prevent the issue.

If you watch threads found by this link you will be able to discover any useful workarounds posted.

There will also be reports and discussions of this elsewhere. This is one:

Hi shrubear, My last reply was a brand new standard answer. This is a more personalised reply. This issue is something a few people have been seeing. We do have Firefox developer looking into this but it has only very recently been brought to their attention. I know their initial attempts to reproduce the problem failed. Once they are able to re-produce the problem they will be able to study it and possibly fix it in Firefox, or report it to Apple to fix if more appropriate. We do know this issue does not only seem to affect Firefox. We are aware of other reports where different software is involved. Hopefully one of the first things to be discovered will be what steps can be taken to prevent the issue. If you watch threads found by this link you will be able to discover any useful workarounds posted. * [/questions/firefox?tagged=macshutdown&show=all] There will also be reports and discussions of this elsewhere. This is one: * https://discussions.apple.com/thread/7307276 ** https://discussions.apple.com/message/29584366#29584366

提出問題者

Thank you, I'll try that command next time.

I am on Firefox 41.0.2 though, not 44. I did see that this has been going on for months, so maybe that build is indeed affected?

Thank you, I'll try that command next time. I am on Firefox 41.0.2 though, not 44. I did see that this has been going on for months, so maybe that build is indeed affected?
John99 971 個解決方法 13138 個答案

有幫助的回覆

The common factor so far seems mainly to be the use of El Capitan OS X 10.11 rather than any version of Firefox or even Firefox at all.

Apparently it seems (if I understand it correctly) the Firefox Developers have noticed something in how Firefox handles file permissions and the Mac updater. They have a bug fix for that problem being worked on because of other issues (bug 394984) but they hope that may resolve or improve this situation with Firefox.

The common factor so far seems mainly to be the use of El Capitan OS X 10.11 rather than any version of Firefox or even Firefox at all. Apparently it seems (if I understand it correctly) the Firefox Developers have noticed something in how Firefox handles file permissions and the Mac updater. They have a bug fix for that problem being worked on because of other issues (bug 394984) but they hope that may resolve or improve this situation with Firefox.

提出問題者

Got it, thanks!

Got it, thanks!