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Can't open Firefox even in Safe mode

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I have not been able to open firefox this morning, I get an immediate Crash Report.

bp-08201ff3-44be-48d4-a9a2-561db2160322 bp-f0ac349d-8ff8-4bab-b4ae-df05b2160322 bp-568aac41-ea0b-4eee-89dd-c22b92160322 bp-07248d3d-5bbe-4bef-a99f-99ad42160322 bp-d52a0aac-b0d1-4d8c-96ec-eeb952160322

Something changed overnight. Worked great until this morning. Firefox is working on my wife's computer this morning.

Have Norton installed.

Have not been able to even open Firefox this morning. In the crash report window, I hit "Restart Firefox" and I get another crash report.

I have re-started the computer 5 times, uninstalled and re-installed once, AND I have disabled freecorder 5, removed the tool bar, and none of it works! Won't even open in Safe Mode!

THANK YOU FOR BEING A MOZILLA VOLUNTEER! The is at least 1 person in the world who appreciates the time you are putting in!

~Caleb

被選擇的解決方法

hi, thanks for providing some crash ids. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

從原來的回覆中察看解決方案 👍 1

All Replies (3)

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Are you being hacked, by any chance?

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選擇的解決方法

hi, thanks for providing some crash ids. this looks like it may be caused by external software on the computer. please go into your system's control panel and remove any software labelled "Freecorder" or similar or by the publisher "Applian Technologies" or any other toolbars.

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@philipp --Thank you for looking. Thank you for being a volunteer! This suggestion freed me up to get back to work! Blessings!