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Why Firefox keeps crashing and adobe flash too

  • 16 回覆
  • 2 有這個問題
  • 43 次檢視
  • 最近回覆由 Terry

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Adobe flash keeps crashing as well as Firefox and Ebay. see attachments. This started when trying to update Tom Tom. it started to work ok but keeps crashing. I have Firefox version 45. When i unticked "enable adobe flash protected mode" i was able to play video but it should be ticked. Could you help please? (the crash report attachment asks for an email address but i`m reluctant to do that.)

附加的畫面擷圖

所有回覆 (16)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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I tried you adobe:crashes copied about ten but i couldn`t get the page to reply to paste them in, it just jumped to please wait loading. Also, i have uninstalled and reinstalled Firefox but adobe flash plugin is not working.

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Paste them in the forum.

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Thank You. a6fd7916-86a5-48d4-94ba-2e9bf48d721d

   19/03/2016    10:18 AM

d4eb3930-2c72-4050-80a1-5a7229df76bf

   19/03/2016    9:16 AM

1d6ea9fa-fc55-4a2c-9065-530c796b04f4

   19/03/2016    9:16 AM

3cac12b8-a7cb-4de9-af9d-f82589970063

   19/03/2016    9:15 AM

8c8c36c7-797e-4dfc-91a8-2ab25b0ac54c

   19/03/2016    9:15 AM

c3bcb198-b393-4d2f-865a-8311fa3a1e3e

   19/03/2016    9:15 AM

ed4e4a01-ad7c-44f4-ab7b-a77e269fe61b

   19/03/2016    9:15 AM

9b0c0197-374b-4ca9-9e38-29e31ae11d5d

   19/03/2016    9:14 AM

bfc483dd-5519-4301-a67c-600458a6140a

   19/03/2016    9:14 AM

a18e3217-284a-43f1-8841-67484a370a3b

   19/03/2016    9:14 AM

3b191a52-b0ce-4e7e-a3ed-90c71ae99436

   19/03/2016    9:13 AM

15be0f92-2f59-4f0e-aade-5365c39fcc1d

   19/03/2016    9:13 AM

02d4fbf4-7980-4559-93c8-a1ba14d44f92

   19/03/2016    9:12 AM
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Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

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I don`t understand. I sent you those without BP, your`e example "submitted crash reports" has BP in front, but the way i read it "Note: If any reports do not have BP in front of the numbers/letters, click it to submit them"

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A bp in front means that report was submitted. If no bp, click on it to submit it. A new bp number will then be created.

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aren`t the one`s i pasted in the forum the one`s?

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I can`t find the reply box...Here`s more eport ID Date Submitted 16ae9cb7-6979-4d7a-badb-f55871f8a824

   19/03/2016    12:50 PM

bp-14da2814-d96e-4da6-bb5c-ce61a2160319

   19/03/2016    10:47 AM

3cc00879-d870-4f54-bfa0-18d2482c4afb

   19/03/2016    10:27 AM

26492194-ed41-40ee-a7c6-79ac2aac856e

   19/03/2016    10:27 AM

c48b2720-e94e-48c9-9809-372054dc8be8

   19/03/2016    10:27 AM

071c2044-dbe3-48a6-8f3c-d77ab2e90196

   19/03/2016    10:26 AM

bp-58086bd7-3ae8-4453-a4df-4bb5b2160319

   19/03/2016    10:26 AM

bp-16e0fd2f-28ea-4936-ba14-2eea92160319

   19/03/2016    10:23 AM

bp-205c7b4b-0f64-4d63-8ef4-fc8af2160319

   19/03/2016    10:22 AM

bp-4345e0aa-9551-4512-8099-3c9562160319

   19/03/2016    10:22 AM

bp-2a7d8dd5-a364-4b0b-8902-2fd992160319

   19/03/2016    10:22 AM

bp-2a4df3a1-ba67-4258-9304-65f372160319

   19/03/2016    10:21 AM

a6fd7916-86a5-48d4-94ba-2e9bf48d721d

   19/03/2016    10:18 AM

d4eb3930-2c72-4050-80a1-5a7229df76bf

   19/03/2016    9:16 AM

1d6ea9fa-fc55-4a2c-9065-530c796b04f4

   19/03/2016    9:16 AM

3cac12b8-a7cb-4de9-af9d-f82589970063

   19/03/2016    9:15 AM

8c8c36c7-797e-4dfc-91a8-2ab25b0ac54c

   19/03/2016    9:15 AM

c3bcb198-b393-4d2f-865a-8311fa3a1e3e

   19/03/2016    9:15 AM

ed4e4a01-ad7c-44f4-ab7b-a77e269fe61b

   19/03/2016    9:15 AM

9b0c0197-374b-4ca9-9e38-29e31ae11d5d

   19/03/2016    9:14 AM

bfc483dd-5519-4301-a67c-600458a6140a

   19/03/2016    9:14 AM

a18e3217-284a-43f1-8841-67484a370a3b

   19/03/2016    9:14 AM

3b191a52-b0ce-4e7e-a3ed-90c71ae99436

   19/03/2016    9:13 AM

15be0f92-2f59-4f0e-aade-5365c39fcc1d

   19/03/2016    9:13 AM

02d4fbf4-7980-4559-93c8-a1ba14d44f92

   19/03/2016    9:12 AM

1616d14d-82b5-4343-a0f0-a5c69edfafef

   19/03/2016    9:12 AM

5 >>>>>>>

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Is that what you want?

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Look at your last reply. Notice that the numbers With the bp have been changed to links. Those are the reports that were submitted.

Product Firefox Version 45.0.1 Build ID 20160315153207 Release Channel release OS Windows NT OS Version 6.3.9600

The crash reports are all the same

Signature: F1398665248

Process Type plugin Shockwave Flash Version: 21.0.0.182

Attention Sumo's there are 21 related bug reports


If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it

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I don`t understand some of what you said. "disable protected mode", is that leaving Adobe Flash open to scams? I have disabled hardware acceleration. Reports, i only got what you said to do with adobe:crashes.

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Many users have found that disabling flash protection mode solves their problem.

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Yes it does work by disabling flash protection mode, but, see this Mozilla article below, particularly the 2nd papragraph and last paragraph. Adobe Flash protected mode in Firefox (Redirected from Enable Flash Protected Mode Settings on Firefox) Important: This article does not apply to the new 64-bit Firefox for Windows 64-bit operating systems. Mozilla has its own "NPAPI plugin sandbox" security feature, which is enabled by default on Windows 64-bit Firefox.

Flash protected mode is a security feature for Firefox which is implemented by Adobe for Windows operating systems (Windows Vista/7/8 or above). This feature is enabled by default, to make it difficult for attackers to access your computer.

Flash protected mode might cause Flash performance problems in Firefox, such as persistent hangs or plugin crashes. This is especially true for users on Windows touchscreen devices and for users who use accessibility tools.

You can turn off Flash protected mode by following these steps:

   Click on the menu button new fx menu , followed by Add-ons.
   Click on the Plugins panel and select Options next to Shockwave Flash.
   Remove the check mark next to Enable Adobe Flash protected mode.
   flash protected mode fx38
   Click the menu button New Fx Menu and then click Exit Close 29 to close Firefox completely, so that the change can take effect. 

When you reopen Firefox, Flash protected mode will be disabled. Warning: Disabling Flash protected mode makes your computer more vulnerable to security exploits. Do not disable this feature unless you are affected by poor Flash performance.


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由 Terry 於 修改

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No answer---disabling flash protection mode is # * dangerous

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**dangerous**