X
點擊此處開啟此網站的行動版。

技術支援討論區

Firefox crashes wants to send report to microsoft

已張貼

I've experienced several problems recently, following a Kaspersky Anti-virus update to version 16.0.0.614(e) . Apparently after the my dial-up internet connection drops, Firefox freezes, and freezes everything else. Before the connection drops everything runs fine for several hours.

If I get control back - i.e. if the browser finally closes - it wants to send a report to Microsoft - even though I wasn't running I.E. I guess its a Windows thing.

I haven't been prompted by FF to send a crash report in all this time, but crash it has. Per a FF help, I checked about:crashes and nothing is listed since January, before all this bizarre stuff started happening.

I sent the report to Microsoft since they asked. This is what was in it.

C:\DOCUME~1\Amy\LOCALS~1\Temp\WER2151.dir00\firefox.exe.mdmp C:\DOCUME~1\Amy\LOCALS~1\Temp\WER2151.dir00\appcompat.txt

szAppName: firefox.exe szAppVer: 44025884 szModName: hungapp szModVer: 0.0.0.0 offset:00000000

If I don't get control back from the hanging FF, and choose to force a restart, I notice error messages before shut down.

The latest were -.net-broadcast

followed by A.case no.3 ....

I have no idea what these mean.


I also had an event 2 days ago with a hot link in an email booting IE while FF was running. That had never happened before. target of hotlink: https://weather.com/weather/today/l/Bloomfield+NJ+07003 where it ended up: window titled: Address not valid - Windows Internet Explorer and the url: res://ieframe.dll/syntax.htm# I hope someone can shed some light on these experiences. Thanks

I've experienced several problems recently, following a Kaspersky Anti-virus update to version 16.0.0.614(e) . Apparently after the my dial-up internet connection drops, Firefox freezes, and freezes everything else. Before the connection drops everything runs fine for several hours. If I get control back - i.e. if the browser finally closes - it wants to send a report to Microsoft - even though I wasn't running I.E. I guess its a Windows thing. I haven't been prompted by FF to send a crash report in all this time, but crash it has. Per a FF help, I checked about:crashes and nothing is listed since January, before all this bizarre stuff started happening. I sent the report to Microsoft since they asked. This is what was in it. C:\DOCUME~1\Amy\LOCALS~1\Temp\WER2151.dir00\firefox.exe.mdmp C:\DOCUME~1\Amy\LOCALS~1\Temp\WER2151.dir00\appcompat.txt szAppName: firefox.exe szAppVer: 44025884 szModName: hungapp szModVer: 0.0.0.0 offset:00000000 If I don't get control back from the hanging FF, and choose to force a restart, I notice error messages before shut down. The latest were -.net-broadcast followed by A.case no.3 .... I have no idea what these mean. I also had an event 2 days ago with a hot link in an email booting IE while FF was running. That had never happened before. target of hotlink: https://weather.com/weather/today/l/Bloomfield+NJ+07003 where it ended up: window titled: Address not valid - Windows Internet Explorer and the url: res://ieframe.dll/syntax.htm# I hope someone can shed some light on these experiences. Thanks

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.8
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • MetaStream 3 Plugin r4
  • DRM Store Netscape Plugin
  • DRM Netscape Network Object
  • Windows Multimedia Services DRM Store Plug-In
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealJukebox Netscape Plugin
  • Rhapsody Player Engine Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer Download Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • Npdsplay dll
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:44.0) Gecko/20100101 Firefox/44.0

更多資訊

FredMcD
  • Top 10 Contributor
4269 個解決方法 59881 個答案

It might be the Windows, not Firefox was trying to send those reports. Firefox should not be calling Microsoft.

I've called the big guys to help you. Good luck.

It might be the Windows, not Firefox was trying to send those reports. Firefox should not be calling Microsoft. I've called the big guys to help you. Good luck.