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Firefox and Thunderbird not responding when attempting to manage files

已張貼

when I try to download a file, from a web link, with firefox, I see a flashing of the icons on the desktop wallpaper and then firefox hangs until I click on the application windows and appears the "not responding" message on the upper blue bar . The only thing left is to close the application by clicking on the x or by ctrl-alt-del and terminating. Same thing happens if clicking on "menù file --> open file" or it trying to Open file from the "Import and backup" button of the bookmarks library window. In addition, Firefox hangs also when clicking on the Menù "Options" tab.

A very similar thing happens with thunderbird when I try to attach files to new messages that I am composing: desktop flashing and software hangs and I have to terminate it. If i open preferences to browse the

I have tried many solutions for Firefox and for Thunderbird, including safe mode, OS safe mode, Refreshing, uninstalling both of them and reinstalling after deleting every profile folder to be sure to reinstall from schratch. I tried portable versions, uninstalled antivirus (at the moment I am running no antivirus at all ! ), updated video card NVidia quadro NVS440 drivers.

I posted a similar question about thunderbird on this forum here but I am getting convinced that the problem is about how mozilla products interact with explorer file dialog window since I essentially get the same problem when trying to work with files.

I saw a similar question here exept for the fact that I have thunderbird out of order too.

So far I couldn't figure out how to solve all this. Hope someone can help me because I have been using firefox and mozilla for more than 10 years now and would like to continue.

Thanks in advance. Bye

when I try to download a file, from a web link, with firefox, I see a flashing of the icons on the desktop wallpaper and then firefox hangs until I click on the application windows and appears the "not responding" message on the upper blue bar . The only thing left is to close the application by clicking on the x or by ctrl-alt-del and terminating. Same thing happens if clicking on "menù file --> open file" or it trying to Open file from the "Import and backup" button of the bookmarks library window. In addition, Firefox hangs also when clicking on the Menù "Options" tab. A very similar thing happens with thunderbird when I try to attach files to new messages that I am composing: desktop flashing and software hangs and I have to terminate it. If i open preferences to browse the I have tried many solutions for Firefox and for Thunderbird, including safe mode, OS safe mode, Refreshing, uninstalling both of them and reinstalling after deleting every profile folder to be sure to reinstall from schratch. I tried portable versions, uninstalled antivirus (at the moment I am running no antivirus at all ! ), updated video card NVidia quadro NVS440 drivers. I posted a similar question about thunderbird on this forum [https://support.mozilla.org/en-US/questions/1113284 here] but I am getting convinced that the problem is about how mozilla products interact with explorer file dialog window since I essentially get the same problem when trying to work with files. I saw a similar question [https://support.mozilla.org/en-US/questions/1089953 here] exept for the fact that I have thunderbird out of order too. So far I couldn't figure out how to solve all this. Hope someone can help me because I have been using firefox and mozilla for more than 10 years now and would like to continue. Thanks in advance. Bye

額外的系統細節

已安裝的外掛程式

[Plugin] Adobe Acrobat 11.0.8.4 ({5955ab02-0962-e8ba-ec76-67859e0504a5}) [installed somewhere global to the system] [Plugin] Foxit Reader Plugin for Mozilla 2.2.4.903 ({c9974870-8618-ea47-6a67-8287e0dd61ab}) [installed somewhere global to the system] [Plugin] Java(TM) Platform SE 8 U65 11.65.2.17 ({26f2d987-e754-f5d7-6dfb-472731199f5d}) [installed somewhere global to the system] [Plugin] Microsoft® DRM 9.0.0.4503 ({85e2ba1c-f898-c2e4-3315-25bafd5a2dce}) [installed somewhere global to the system] [Plugin] Microsoft® DRM 9.0.0.4503 ({e0a9e52b-b81f-3c84-2d9b-bde9d3ae8f64}) [installed somewhere global to the system] [Plugin] OpenH264 Video Codec provided by Cisco Systems, Inc. 1.5.3 (gmp-gmpopenh264) [part of the current application] [Plugin] Shockwave Flash 20.0.0.306 ({635bd302-05bb-77ca-7a6d-9c466d2b888c}) [installed somewhere global to the system] [Plugin] Silverlight Plug-In 5.1.30214.0 ({8d55738c-d0eb-43a8-8a72-9e79e1a35511}) [installed somewhere global to the system] [Plugin] VLC Web Plugin 2.2.1.0 ({b7606ab9-d796-f993-2964-e54980bfd99f}) [installed somewhere global to the system] [Plugin] Windows Media Player Plug-in Dynamic Link Library 3.0.2.629 ({12224901-24a0-de87-bf06-bd55c5a3d1be}) [installed somewhere global to the system] [Plugin] Windows Presentation Foundation 3.5.30729.1 ({4850e0ca-2322-4e4a-1bfc-02b0d0eb05c9}) [installed somewhere global to the system] [Plugin][INACTIVE] Java Deployment Toolkit 8.0.650.17 11.65.2.17 ({aedfb495-ff72-8027-7086-9c4abedb5053}) [installed somewhere global to the system]

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/48.0.2564.116 Safari/537.36 OPR/35.0.2066.92

更多資訊

FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

As to Firefox, try this;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

As to Firefox, try this; Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac=Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

提出問題者

thanks for your reply FredMcD, here is my configuration collected as you requested


Application Basics


Name: Firefox Version: 43.0.1 Build ID: 20151216175450 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: ADB Helper Version: 0.8.7 Enabled: true ID: adbhelper@mozilla.org

Name: Copy Extensions to Clipboard Version: 4.0.1-signed Enabled: true ID: jid1-yaYZ8QXoULbGtw@jetpack

Name: Valence Version: 0.3.5 Enabled: true ID: fxdevtools-adapters@mozilla.org

Name: Microsoft .NET Framework Assistant Version: 1.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Graphics


Adapter Description: NVIDIA Quadro NVS 440 Adapter Drivers: nv4_disp Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x014a DirectWrite Enabled: false (0.0.0.0) Driver Date: 11-6-2012 Driver Version: 6.14.13.745 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 (OMTC) Subsys ID: 023410de Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 440 Direct3D9 vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151216175450 browser.startup.homepage_override.buildID: 20151216175450 browser.startup.homepage_override.mstone: 43.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.1 gfx.crash-guard.d3d11layers.appVersion: 43.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x014a gfx.crash-guard.d3d11layers.driverVersion: 6.14.13.745 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1457534437 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20151216175450 media.gmp-manager.lastCheck: 1457534437 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 53668 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10

NSS Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC

NSSSMIME Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC

NSSSSL Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC

NSSUTIL Expected minimum version: 3.20.1 Version in use: 3.20.1

Experimental Features


thanks for your reply FredMcD, here is my configuration collected as you requested Application Basics ------------------ Name: Firefox Version: 43.0.1 Build ID: 20151216175450 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:43.0) Gecko/20100101 Firefox/43.0 Multiprocess Windows: 0/1 (default: false) Safe Mode: false Crash Reports for the Last 3 Days --------------------------------- All Crash Reports Extensions ---------- Name: ADB Helper Version: 0.8.7 Enabled: true ID: adbhelper@mozilla.org Name: Copy Extensions to Clipboard Version: 4.0.1-signed Enabled: true ID: jid1-yaYZ8QXoULbGtw@jetpack Name: Valence Version: 0.3.5 Enabled: true ID: fxdevtools-adapters@mozilla.org Name: Microsoft .NET Framework Assistant Version: 1.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b} Graphics -------- Adapter Description: NVIDIA Quadro NVS 440 Adapter Drivers: nv4_disp Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x014a DirectWrite Enabled: false (0.0.0.0) Driver Date: 11-6-2012 Driver Version: 6.14.13.745 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 9 (OMTC) Subsys ID: 023410de Supports Hardware H264 Decoding: No; Failed to create H264 decoder Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA Quadro NVS 440 Direct3D9 vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 3 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20151216175450 browser.startup.homepage_override.buildID: 20151216175450 browser.startup.homepage_override.mstone: 43.0.1 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.1 gfx.crash-guard.d3d11layers.appVersion: 43.0.1 gfx.crash-guard.d3d11layers.deviceID: 0x014a gfx.crash-guard.d3d11layers.driverVersion: 6.14.13.745 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.glcontext: 2 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1457534437 media.gmp-gmpopenh264.version: 1.5.3 media.gmp-manager.buildID: 20151216175450 media.gmp-manager.lastCheck: 1457534437 media.hardware-video-decoding.failed: true network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 53668 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npdeployjava: 0 privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 0 Important Locked Preferences ---------------------------- JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.10 Version in use: 4.10.10 NSS Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC NSSSMIME Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC NSSSSL Expected minimum version: 3.20.1 Basic ECC Version in use: 3.20.1 Basic ECC NSSUTIL Expected minimum version: 3.20.1 Version in use: 3.20.1 Experimental Features ---------------------

提出問題者

I found a previous reported bug on bugzilla

bug 1046958

which is quite similar to my problem except for the operating system

unfortunately it is yet to be solved

I found a previous reported bug on bugzilla [https://bugzilla.mozilla.org/show_bug.cgi?id=1046958 bug 1046958] which is quite similar to my problem except for the operating system unfortunately it is yet to be solved
Shadow110 1072 個解決方法 14836 個答案

Some of the things you mention as issues are related to malware... Please follow all below: I note everything is outdated in programs and updates for you. I am asking you to please update all of your programs and add-ons, pluggins and other expired vulnerable software. Suggest a program you can run as is a stand alone program Patch My PC and hope it supports XP and it covers a range of programs. https://patchmypc.net/download

I note that you are using version 43.01 of Firefox Can you please update to Version 45 released Tuesday if compatable to XP. Please update Adobe Acrobat released Tuesday that had multiple vulnerabilities or uninstall it and just run a current Foxit Reader Plugin for Mozilla, if keep Adobe make sure both are current.

Please uninstall your Java ver 8 .65 and go to http://java.com and get version 8.73

Please update your VLC Player to version 2.2.2 http://www.videolan.org/vlc/download-windows.html

Running XP Pro I must ask you to please run these scans as some of the things you have mentioned are or can be related to malware and since XP is not supported and is a security risk along with not keeping your browser updated before any further looking into this is please follow below:

o a malware check with several malware scanning programs on the Windows computer.

   https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware 

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

   Malwarebytes' Anti-Malware:
   http://www.malwarebytes.org/mbam.php
   AdwCleaner:
   http://www.bleepingcomputer.com/download/adwcleaner/
   http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml
   SuperAntispyware:
   http://www.superantispyware.com/
   HitManPro
   http://www.surfright.nl/en/hitmanpro
   Spybot Search & Destroy:
   http://www.safer-networking.org/en/index.html
   Kasperky Free Security Scan:
   http://www.kaspersky.com/security-scan

You can also do a check for a rootkit infection with TDSSKiller.

   Anti-rootkit utility TDSSKiller:
   http://support.kaspersky.com/5350?el=88446
Some of the things you mention as issues are related to malware... Please follow all below: I note everything is outdated in programs and updates for you. I am asking you to please update all of your programs and add-ons, pluggins and other expired vulnerable software. Suggest a program you can run as is a stand alone program Patch My PC and hope it supports XP and it covers a range of programs. https://patchmypc.net/download I note that you are using version 43.01 of Firefox Can you please update to Version 45 released Tuesday if compatable to XP. Please update Adobe Acrobat released Tuesday that had multiple vulnerabilities or uninstall it and just run a current Foxit Reader Plugin for Mozilla, if keep Adobe make sure both are current. Please uninstall your Java ver 8 .65 and go to http://java.com and get version 8.73 Please update your VLC Player to version 2.2.2 http://www.videolan.org/vlc/download-windows.html Running XP Pro I must ask you to please run these scans as some of the things you have mentioned are or can be related to malware and since XP is not supported and is a security risk along with not keeping your browser updated before any further looking into this is please follow below: o a malware check with several malware scanning programs on the Windows computer. https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. Malwarebytes' Anti-Malware: http://www.malwarebytes.org/mbam.php AdwCleaner: http://www.bleepingcomputer.com/download/adwcleaner/ http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml SuperAntispyware: http://www.superantispyware.com/ HitManPro http://www.surfright.nl/en/hitmanpro Spybot Search & Destroy: http://www.safer-networking.org/en/index.html Kasperky Free Security Scan: http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. Anti-rootkit utility TDSSKiller: http://support.kaspersky.com/5350?el=88446

提出問題者

after all this time I decided to give up searching a solution I began to use another mail client while waiting to migrate to Windows 7

after all this time I decided to give up searching a solution I began to use another mail client while waiting to migrate to Windows 7