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I can't find my bookmarks after I updated firefox on my windows xp sp3

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I can't find my bookmarks after I updated Firefox. I did a search and the "search results" of the drive found bookmark files with the extension JSONLZ4. I can't open, view or copy/paste. I went to your help section and still could not find a solution. Thanks for all you do. MT.

I can't find my bookmarks after I updated Firefox. I did a search and the "search results" of the drive found bookmark files with the extension JSONLZ4. I can't open, view or copy/paste. I went to your help section and still could not find a solution. Thanks for all you do. MT.

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選擇的解決方法

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By any chance, do you see an Old Firefox Data folder on your desktop?

If so:

Click inside and check the recency of the contents. Sometimes during an update Firefox will report that it is running slowly and offer to restore default settings. This moves your old settings folder to the desktop but should also copy your bookmarks to your new settings (profile) folder. If this is what went wrong, you should find the most recent .jsonlz4 backups in that folder on your desktop.