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技術支援討論區

Firefox crashes, then it refuses to load webpages

已張貼

Most recent crash report ID: bp-3ca88213-ca9d-41e5-8a52-24db72160210

Mozilla crashes, then, when it opens back up, it cannot load webpages. It can long webpages' ip address, but it cannot load their DNS. The only fix I have found is to open up Internet Explorer, reinstall firefox, then open it back up. From there, the internet finally works/connects. This issue has been going on for about a week now.

Most recent crash report ID: bp-3ca88213-ca9d-41e5-8a52-24db72160210 Mozilla crashes, then, when it opens back up, it cannot load webpages. It can long webpages' ip address, but it cannot load their DNS. The only fix I have found is to open up Internet Explorer, reinstall firefox, then open it back up. From there, the internet finally works/connects. This issue has been going on for about a week now.

被選擇的解決方法

yes, you are right - this new version is just fresh "out of the press" & it contains some changes that we hope can solve the exact crashing/page loading issue that you have described there...

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • ACE Stream Plug-in Version 2.2.6, Copyright (c) 2012-2014 Innovative Digital Technologies
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • Catalina Savings Printer
  • Coupons, Inc. Coupon Printer 5.0.2.2
  • DivX Web Player version 3.2.3.1164
  • DivX VOD Helper Plug-in
  • 1.118.0
  • 0.70.4
  • Version 5.41.3.0
  • Google Update
  • Hola VLC media player Web Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.73.2 for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Shockwave Flash 20.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.2.2.172
  • 5.1.41212.0
  • NPWLPG
  • Enables the interaction of Mathematica content with the latest installed version of Mathematica.
  • iTunes Detector Plug-in

應用程式

  • Firefox 44.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/44.0.1/WINNT/en-US/

擴充套件

  • Google Search by Image 0.3.1-signed (google@hitachi.com)
  • MEGA 3.3.8 (firefox@mega.co.nz)
  • 20-20 3D Viewer - IKEA 5.0.94.0 (2020Player_IKEA@2020Technologies.com) (Inactive)
  • Ace Stream Web Extension 1.0.2 (acewebextension_unlisted@acestream.org) (Inactive)
  • Hola Better Internet 1.11.576 (jid1-4P0kohSJxU1qGg@jetpack) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: NVIDIA GeForce GTX 560 Ti
  • adapterDescription2:
  • adapterDeviceID: 0x1082
  • adapterDeviceID2:
  • adapterDrivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterDrivers2:
  • adapterRAM: 1280
  • adapterRAM2:
  • adapterSubsysID: 087310de
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 1-22-2016
  • driverDate2:
  • driverVersion: 10.18.13.6175
  • driverVersion2:
  • failures: [u'[GFX1-]: Too many dropped/corrupted frames, disabling DXVA']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560 Ti Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 是
  • 輔助功能: 否
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

hi bms4au, can you please try if the 44.0.2 update which has just been released can address that issue? you can download and install it from https://www.mozilla.org/en-US/firefox/all/

hi bms4au, can you please try if the 44.0.2 update which has just been released can address that issue? you can download and install it from https://www.mozilla.org/en-US/firefox/all/

提出問題者

philipp said

hi bms4au, can you please try if the 44.0.2 update which has just been released can address that issue? you can download and install it from https://www.mozilla.org/en-US/firefox/all/

Must have literally just been released in the past couple hours! I reinstalled firefox just a couple hours ago.

I have installed the update. I will report back if Firefox crashes again.

''philipp [[#answer-842940|said]]'' <blockquote> hi bms4au, can you please try if the 44.0.2 update which has just been released can address that issue? you can download and install it from https://www.mozilla.org/en-US/firefox/all/ </blockquote> Must have literally just been released in the past couple hours! I reinstalled firefox just a couple hours ago. I have installed the update. I will report back if Firefox crashes again.
philipp
  • Top 25 Contributor
  • Moderator
5330 個解決方法 23532 個答案

選擇的解決方法

yes, you are right - this new version is just fresh "out of the press" & it contains some changes that we hope can solve the exact crashing/page loading issue that you have described there...

yes, you are right - this new version is just fresh "out of the press" & it contains some changes that we hope can solve the exact crashing/page loading issue that you have described there...