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技術支援討論區

Comcast recently changed their web page and I am unable to connect?

已張貼

Comcast (my.xfinity.com) recently changed their web page (looks like they added more content/adds). The page never stops loading. It stops and then starts up again. Firefox would crash when I directed to this page. I refreshed Firefox and then uninstalled and reinstalled it from control panel. Now I have deleted all "history". I have also upgraded the modem to be Docsis 3.0 compliant when I couldn't solve this problem by software changes. I was using a Docsis 2.0 compliant modem before this problem. Comcast service came today and made the connection work with Internet Explorer and indicated my problem was Firefox.

Comcast (my.xfinity.com) recently changed their web page (looks like they added more content/adds). The page never stops loading. It stops and then starts up again. Firefox would crash when I directed to this page. I refreshed Firefox and then uninstalled and reinstalled it from control panel. Now I have deleted all "history". I have also upgraded the modem to be Docsis 3.0 compliant when I couldn't solve this problem by software changes. I was using a Docsis 2.0 compliant modem before this problem. Comcast service came today and made the connection work with Internet Explorer and indicated my problem was Firefox.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.10.20056
  • 5.1.41212.0
  • NPWLPG

應用程式

  • Firefox 44.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/44.0.1/WINNT/en-US/

擴充套件

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 05741028
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 3-19-2012
  • driverDate2:
  • driverVersion: 8.15.10.2696
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_1 ps_4_1)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
the-edmeister
  • Top 25 Contributor
  • Moderator
5425 個解決方法 40491 個答案

Yes, http://my.xfinity.com/ did come out with a new design for their logged in user homepage, but I am not seeing any particular issues with it as far as slow loading. The page doesn't load all its content initially, additional content is loaded as 'you' scroll down the page while retaining the already loaded content. If you do leave that page to view a video and don't open that video in a tab or in a new page, when you 'go back' to the homepage it does seem to take a lot of time to reload the homepage and place you back to where you left off reading. All data needs to reload, not just the 'initial fast load' that you get when you first open that page; depending upon how far down the page you were when you left that page.

Comcast has chosen to open media links in the same 'window'. If you scroll down to almost the bottom and click on their "We Heard You & We're On It - Learn More", that in-house promo article will open in a new tab (or window depending upon your window / tab setting).

I use a {middle-click} [on the scroll wheel] to 'force' a new tab to open so I can stay on the homepage and not have it reload again when I want go back to it; simply close that tab and the homepage is there. {Ctrl + Click} works too, along with {right-click} and "Open Link in New Tab" from the contextual menu.

Yes, http://my.xfinity.com/ did come out with a new design for their logged in user homepage, but I am not seeing any particular issues with it as far as slow loading. The page doesn't load all its content initially, additional content is loaded as 'you' scroll down the page while retaining the already loaded content. If you do leave that page to view a video and don't open that video in a tab or in a new page, when you 'go back' to the homepage it does seem to take a lot of time to reload the homepage and place you back to where you left off reading. All data needs to reload, not just the 'initial fast load' that you get when you first open that page; depending upon how far down the page you were when you left that page. Comcast has chosen to open media links in the same 'window'. If you scroll down to almost the bottom and click on their "We Heard You & We're On It - Learn More", that in-house promo article will open in a new tab (or window depending upon your window / tab setting). I use a {middle-click} ''[on the scroll wheel]'' to 'force' a new tab to open so I can stay on the homepage and not have it reload again when I want go back to it; simply close that tab and the homepage is there. {Ctrl + Click} works too, along with {right-click} and "Open Link in New Tab" from the contextual menu.