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技術支援討論區

Why do I get a message from Kaspersky everytime I want to login to facebook with Mozilla Firefox?

已張貼

As soon as I log into facebook with Mozilla, I get a warning that there is malware on my account from Kaspersky. I have antivirus programs on my PC and don't need Kaspersky. I don't get it on other browsers, but I prefer Mozilla. Please advise me what to do.

As soon as I log into facebook with Mozilla, I get a warning that there is malware on my account from Kaspersky. I have antivirus programs on my PC and don't need Kaspersky. I don't get it on other browsers, but I prefer Mozilla. Please advise me what to do.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.14
  • Google Update
  • BlackBerry WebSL Browser Plug-In
  • Shockwave Flash 20.0 r0

應用程式

  • Firefox 44.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

擴充套件

  • Media Buzz 1.1 (ext@MediaBuzzV1mode3508.net) (Inactive)
  • Media View 1.1 (ext@MediaViewV1alpha3751.net) (Inactive)
  • Media View 1.1 (ext@MediaViewV1alpha2002.net) (Inactive)
  • Media Viewer 1.1 (ext@MediaViewerV1alpha36.net) (Inactive)
  • Media Watch 1.1 (ext@MediaWatchV1home745.net) (Inactive)
  • Rich Media View 1.1 (ext@RichMediaViewV1release810.net) (Inactive)
  • Video Player 1.1 (ext@VideoPlayerV3beta9802.net) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0152
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 01521849
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17568
  • driverDate: 9-13-2012
  • driverDate2:
  • driverVersion: 9.17.10.2857
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: Yes
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4267 個解決方法 59840 個答案

Note: Check your add-ons for duplicates.


Check Kaspersky for updates.

What is the full message?

Note: Check your add-ons for duplicates. --------- Check Kaspersky for updates. What is the full message?
cor-el
  • Top 10 Contributor
  • Moderator
17569 個解決方法 158915 個答案

有幫助的回覆

See:


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

See: *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware ---- Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox