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技術支援討論區

Hanging on Launch, will start in safe mode. Most troubleshooting steps have been taken.

已張貼

Hi! Hoping someone can help out here.

Firefox has developed a problem where it will only start in Firefox Safe Mode. I've taken the following steps to try and get it working under normal circumstances again:

1) Run several Malware detectors 2) Disabled all extensions and plugins that appear in the browser 3) Created new profiles, and have done a clean install (deleting the directory) more than once 4) Disabled hardware acceleration 5) No crash reports appear 6) Have tried opening with and without profile manager 7) Tried disabling firewall/anti-virus

All have the same result!

Any other suggestions would be GREATLY appreciated!

Hi! Hoping someone can help out here. Firefox has developed a problem where it will only start in Firefox Safe Mode. I've taken the following steps to try and get it working under normal circumstances again: 1) Run several Malware detectors 2) Disabled all extensions and plugins that appear in the browser 3) Created new profiles, and have done a clean install (deleting the directory) more than once 4) Disabled hardware acceleration 5) No crash reports appear 6) Have tried opening with and without profile manager 7) Tried disabling firewall/anti-virus All have the same result! Any other suggestions would be GREATLY appreciated!

額外的系統細節

應用程式

  • Firefox 44.0
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:44.0) Gecko/20100101 Firefox/44.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/44.0/WINNT/en-US/

擴充套件

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) G45/G43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e22
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 2a94103c
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7601.17514
  • driverDate: 7-21-2009
  • driverDate2:
  • driverVersion: 8.15.10.1851
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: No; Hardware video decoding disabled or blacklisted
  • webglRendererMessage: [u'']
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4346 個解決方法 61109 個答案

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Start your '''Computer''' in safe mode with networking. Then start Firefox. Try '''Safe''' web sites. Is the problem still there? '''[http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting The Computer In Safe Mode;<br>Free Online Encyclopedia]'''

提出問題者

It does start normally when Windows is in Safe Mode. What else should I be looking for?

It does start normally when Windows is in Safe Mode. What else should I be looking for?
FredMcD
  • Top 10 Contributor
4346 個解決方法 61109 個答案

When a computer is started in Safe Mode, only system programs are running.

As a test, disable your protection programs.

When a computer is started in Safe Mode, only system programs are running. As a test, disable your protection programs.

提出問題者

Still no dice. Disabled Windows Defender, disabled Firewall, uninstalled any spyware/malware detectors or anti-virus programs. Program still hangs on launch, but opens in Windows Safe Mode and Firefox Safe Mode (either/or).

I've looked at all of my Windows Processes and Services, and nothing seems to be out of the ordinary.

Still no dice. Disabled Windows Defender, disabled Firewall, uninstalled any spyware/malware detectors or anti-virus programs. Program still hangs on launch, but opens in Windows Safe Mode and Firefox Safe Mode (either/or). I've looked at all of my Windows Processes and Services, and nothing seems to be out of the ordinary.
FredMcD
  • Top 10 Contributor
4346 個解決方法 61109 個答案

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

提出問題者

Thanks!

Thanks!

提出問題者

FredMcD said

I've called the big guys to help you. Good luck.

Any update on this? How would I get in touch with "the big guys"? Thanks.

''FredMcD [[#answer-839322|said]]'' <blockquote> I've called the big guys to help you. Good luck. </blockquote> Any update on this? How would I get in touch with "the big guys"? Thanks.
cor-el
  • Top 10 Contributor
  • Moderator
17777 個解決方法 160797 個答案

You can use the MSConfig program or the Autoruns utility to see what software is getting started (be cautious with disabling services).


Do a malware check with several malware scanning programs on the Windows computer.

Please scan with all programs because each program detects different malware. All these programs have free versions.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

You can use the MSConfig program or the Autoruns utility to see what software is getting started (be cautious with disabling services). *http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx ---- Do a malware check with several malware scanning programs on the Windows computer. *https://support.mozilla.org/kb/troubleshoot-firefox-issues-caused-malware Please scan with all programs because each program detects different malware. All these programs have free versions. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender:<br>http://windows.microsoft.com/en-us/windows/using-defender *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked