need ID and password reset, need computer set to English
Need Firefox/Mozilla set to English language. Options -Choose your preferred language for displaying pages - English not on my list.
ID & password accepted= OK
- User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:43.0) Gecko/20100101 Firefox/43.0
You can download a version of Firefox in English from this page.
You may want to make sure that you have a back up of your Firefox Profile so that you can transfer it across to the new version. You can read how to do this here.
I hope this helps, but if not, please come back here and we can look into a different solution for you.