Questions 1) Does internet work with other browsers. Is the issue only with firefox. 2) Could you provide a screenshot or any error message that you see.

Yes, internet works with the other browsers, the issue only seems to be happening with Firefox. Here you go:

vithun said

Questions 1) Does internet work with other browsers. Is the issue only with firefox. 2) Could you provide a screenshot or any error message that you see.

Yes, internet works with the other browsers, the issue only seems to be happening with Firefox. Here you go:

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

• chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

• retrieve the certificate via the "Get certificate" button
• click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

cor-el said

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and send their own certificate. If you can't inspect the certificate via "I Understand the Risks" then try this: Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

• chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

• retrieve the certificate via the "Get certificate" button
• click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.

Alright, so this is similar to what I have read on other threads, but I still tried it regardless. I added the exception but the same warning that won't let me access Google still pops up. Here's a screenshot of the certificate viewer: Thank you so much by the way for replying to my question!

You have a certificate from MS Family Safety.

If you are on Windows 10 then you can check for issues with Microsoft Family Safety.

• http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings
• https://support.microsoft.com/en-us/kb/2965142
• [/questions/1083592]

cor-el said

You have a certificate from MS Family Safety. If you are on Windows 10 then you can check for issues with Microsoft Family Safety.

• http://windows.microsoft.com/en-us/windows-10/turn-off-microsoft-family-settings
• https://support.microsoft.com/en-us/kb/2965142
• [/questions/1083592]

Thank you so much! It was the second website that you listed that solved my problem. I followed the instructions under the "Known issues for Firefox users" section and my issue was resolved. Again I appreciate your help so much!!