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技術支援討論區

All of a sudden I can no longer buy anything on Walmart.com.

已張貼

"...an error has occured while adding an item to the cart"

"...an error has occured while adding an item to the cart"

被選擇的解決方法

If you're getting the same results, you'll need to get in touch with Walmart so they can help you out better.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 10.1.16
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Content Blocker Extension
  • Google Update
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • Online Banking Extension
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealTimes Download Plugin
  • Shockwave Flash 19.0 r0
  • VLC media player Web Plugin
  • Virtual Keyboard
  • iTunes Detector Plug-in

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

更多資訊

Andrew
  • Moderator
321 個解決方法 4046 個答案

Hello,

Have you tried to shop on Walmart with another browser? Does it work it? If it does, you may tr the following to see if it helps.

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu , choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Have you tried to shop on Walmart with another browser? Does it work it? If it does, you may tr the following to see if it helps. Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Click the menu button [[Image:New Fx Menu]], choose History, and then "Clear Recent History...". #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the "Clear Now" button. Further information can be found in the [[Delete browsing, search and download history on Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

提出問題者

Followed your instructions but still get "error has occured while adding a item to the cart."

Followed your instructions but still get "error has occured while adding a item to the cart."
Andrew
  • Moderator
321 個解決方法 4046 個答案

You didn't tell whether you tested this in another browser..

You didn't tell whether you tested this in another browser..

提出問題者

Sorry, I'm an old man. Just tried with Chrome, same results. Can't get in to the cart.

Sorry, I'm an old man. Just tried with Chrome, same results. Can't get in to the cart.
Andrew
  • Moderator
321 個解決方法 4046 個答案

選擇的解決方法

If you're getting the same results, you'll need to get in touch with Walmart so they can help you out better.

If you're getting the same results, you'll need to get in touch with Walmart so they can help you out better.
FredMcD
  • Top 10 Contributor
4254 個解決方法 59583 個答案

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 10.1.16 Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

'''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them. -------------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 10.1.16 Adobe PDF Plug-In For Firefox and Netscape 15.9.20069 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.009.20069]''' '''Note: McAfee Security''' is offered in the download.

提出問題者

Will follow up with Walmart.

Thank U.

Will follow up with Walmart. Thank U.

提出問題者

This plugin stuff is beyond me.

This plugin stuff is beyond me.
cor-el
  • Top 10 Contributor
  • Moderator
17522 個解決方法 158438 個答案

This issue can be caused by corrupted cookies or cookies that are blocked.

Clear the cache and remove cookies only from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"
This issue can be caused by corrupted cookies or cookies that are blocked. *check the permissions on the about:permissions page and in "Tools > Page Info > Permissions" *https://support.mozilla.org/kb/fix-login-issues-on-websites-require-passwords Clear the cache and remove cookies only from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > "Use custom settings for history" > Cookies: "Show Cookies"

提出問題者

Working with Walmart IT now. Think it's there problem.

Working with Walmart IT now. Think it's there problem.
FredMcD
  • Top 10 Contributor
4254 個解決方法 59583 個答案

Please keep us posted.

Please keep us posted.
cor-el
  • Top 10 Contributor
  • Moderator
17522 個解決方法 158438 個答案

Did you try to clear the Walmart cookies?

Are you using any content or cookie blocking extensions?

Did you try to clear the Walmart cookies? Are you using any content or cookie blocking extensions?

提出問題者

Cleared cached web content and deleted all items in Walmart,USA, "Show Cookies". Still can not add items to Walmart, USA "CART". Can add items to Carts in Target, Best Buy, etc.

Can we do anything else?

Thanks U.

Cleared cached web content and deleted all items in Walmart,USA, "Show Cookies". Still can not add items to Walmart, USA "CART". Can add items to Carts in Target, Best Buy, etc. Can we do anything else? Thanks U.
cor-el
  • Top 10 Contributor
  • Moderator
17522 個解決方法 158438 個答案

Does it work in a Private Browsing mode window?


Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted.

  • Rename (or delete) cookies.sqlite (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted.

You can use this button to go to the current Firefox profile folder:

Does it work in a Private Browsing mode window? ---- Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ----- If clearing cookies didn't help then it is possible that the cookies.sqlite file that stores the cookies got corrupted. *Rename (or delete) <b>cookies.sqlite</b> (cookies.sqlite.old) and if present delete cookies.sqlite-shm and cookies.sqlite-wal in the Firefox profile folder in case cookies.sqlite got corrupted. *http://kb.mozillazine.org/Cookies *https://support.mozilla.org/kb/Deleting+cookies You can use this button to go to the current Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox

提出問題者

Don't know if I'm using content or cookie blocking extensions, sorry.

Deleted "cookies.sqlite". "cookies.sqlite-shm" and "cookies.sqlite-wal" not present.

Don't know if I'm using content or cookie blocking extensions, sorry. Deleted "cookies.sqlite". "cookies.sqlite-shm" and "cookies.sqlite-wal" not present.
cor-el
  • Top 10 Contributor
  • Moderator
17522 個解決方法 158438 個答案
Can you post your extensions list? See: *https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page
Andrew
  • Moderator
321 個解決方法 4046 個答案

DigitalTony said

Working with Walmart IT now. Think it's there problem.

What happened after that? Did they place the blame on the browser or did they admit the site is having problems?

''DigitalTony [[#answer-813968|said]]'' <blockquote> Working with Walmart IT now. Think it's there problem. </blockquote> What happened after that? Did they place the blame on the browser or did they admit the site is having problems?

提出問題者

I do not know what an extensions list is, or where it is, but if U lead me to it I will send it to U.

I can open the CART, just can not put anything in it.

Walmart IT has not gotten back to me, however they will PROBABLY blame U.

Never mind them, let's solve the problem.

Thank U for supporting me.

I do not know what an extensions list is, or where it is, but if U lead me to it I will send it to U. I can open the CART, just can not put anything in it. Walmart IT has not gotten back to me, however they will PROBABLY blame U. Never mind them, let's solve the problem. Thank U for supporting me.
FredMcD
  • Top 10 Contributor
4254 個解決方法 59583 個答案

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

Type '''about:support''' in the address bar and press '''Enter.''' Under the main banner, press the button; '''Copy Text To Clipboard.'''. Then in the reply box at the bottom of this page, do a right click in the box and select '''Paste.''' This will show us your system details. '''No Personal Information Is Collected.'''

提出問題者

STOP EVERYTHING ~ WALMART IT found error ~ it was not U, repeat not U.

The problem was a bogus ZIP code in the shipping Box/miniWindow, eventho I was not shipping any item.

Sorry to cause U all the time and effort that Walmart IT should have resolved 2 days ago, had they emailed or called me as I was told they would.

Thanks again and Merry Christmas.

STOP EVERYTHING ~ WALMART IT found error ~ it was not U, repeat not U. The problem was a bogus ZIP code in the shipping Box/miniWindow, eventho I was not shipping any item. Sorry to cause U all the time and effort that Walmart IT should have resolved 2 days ago, had they emailed or called me as I was told they would. Thanks again and Merry Christmas.