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技術支援討論區

Firefox crashes

已張貼

Hi,

My browser has been crashing daily, often multiple times a day (see attached image) for a few months now. I've tried re-installing Firefox and I'm using the latest version. Can you help me?

Thanks

Hi, My browser has been crashing daily, often multiple times a day (see attached image) for a few months now. I've tried re-installing Firefox and I'm using the latest version. Can you help me? Thanks

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.12
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 19.0 r0

應用程式

  • Firefox 42.0
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:42.0) Gecko/20100101 Firefox/42.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/42.0/Darwin/en-US/

擴充套件

  • Adblock Plus 2.6.13 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x0166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4308 個解決方法 60504 個答案

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! ------------------ Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.''' Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

提出問題者

Hi,

I've uploaded an image of recent crash reports. Here are the top ~10:

6C664CC7-B36B-41AE-A8B8-477847B22214 2015-11-28 9:31 PM bp-97246c72-5b18-441a-aaed-e35012151128 2015-11-28 11:20 AM B7D89C19-CBC6-41B6-963D-42422884CAF3 2015-11-24 8:23 PM bp-031a3036-0e30-434a-b368-07f522151123 2015-11-23 4:16 PM 3030E9AF-02FA-4C85-9B9E-4AD1C095B69D 2015-11-21 7:19 PM bp-63f53c3f-d444-4215-9e1e-b26712151121 2015-11-21 3:28 PM E49D8862-0648-4DD8-BC8F-EFAD77D9031E 2015-11-21 9:12 AM 4DD94F8C-C02B-46E7-90BD-3DBB3A02C765 2015-11-20 10:14 PM bp-965ec383-a473-4c03-a7d4-0c65c2151120 2015-11-20 4:15 PM

I have also disabled some plugins on my browser from Adobe and Microsoft for Mac to see if they might've been the culprits.

Thanks.

Hi, I've uploaded an image of recent crash reports. Here are the top ~10: 6C664CC7-B36B-41AE-A8B8-477847B22214 2015-11-28 9:31 PM bp-97246c72-5b18-441a-aaed-e35012151128 2015-11-28 11:20 AM B7D89C19-CBC6-41B6-963D-42422884CAF3 2015-11-24 8:23 PM bp-031a3036-0e30-434a-b368-07f522151123 2015-11-23 4:16 PM 3030E9AF-02FA-4C85-9B9E-4AD1C095B69D 2015-11-21 7:19 PM bp-63f53c3f-d444-4215-9e1e-b26712151121 2015-11-21 3:28 PM E49D8862-0648-4DD8-BC8F-EFAD77D9031E 2015-11-21 9:12 AM 4DD94F8C-C02B-46E7-90BD-3DBB3A02C765 2015-11-20 10:14 PM bp-965ec383-a473-4c03-a7d4-0c65c2151120 2015-11-20 4:15 PM I have also disabled some plugins on my browser from Adobe and Microsoft for Mac to see if they might've been the culprits. Thanks.
FredMcD
  • Top 10 Contributor
4308 個解決方法 60504 個答案

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. '''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''
FredMcD
  • Top 10 Contributor
4308 個解決方法 60504 個答案

This is for Sumo's Related Bugs 1209026 RESOLVED FIXED Crash [@ js::jit::AssemblerX86Shared::bind] 1124397 NEW --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*)

For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

I've called the big guys to help you. Good luck.

This is for Sumo's Related Bugs 1209026 RESOLVED FIXED Crash [@ js::jit::AssemblerX86Shared::bind] 1124397 NEW --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*) For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites. I've called the big guys to help you. Good luck.

提出問題者

I am not sure how to force submission of the reports that weren't submitted due to throttling (those without the BP prefix). If I click on them, I get sent to the "About Throttling" page with no option for submission. I've submitted all the other reports.

I haven't had a crash since I disabled some of these ^plugins yesterday. I'm hoping it stays this way.

I am not sure how to force submission of the reports that weren't submitted due to throttling (those without the BP prefix). If I click on them, I get sent to the "About Throttling" page with no option for submission. I've submitted all the other reports. I haven't had a crash since I disabled some of these ^plugins yesterday. I'm hoping it stays this way.
FredMcD
  • Top 10 Contributor
4308 個解決方法 60504 個答案

Okay, don't worry about those

Okay, don't worry about those
guigs 1072 個解決方法 11697 個答案

Fred I am not sure what the eta is for this patch since they are top crashers for a branch of Firefox that has already be released. I will ask crashkill and post back.

Fred I am not sure what the eta is for this patch since they are top crashers for a branch of Firefox that has already be released. I will ask crashkill and post back.
FredMcD
  • Top 10 Contributor
4308 個解決方法 60504 個答案

Thank you

Thank you

提出問題者

FYI, the crashes haven't stopped:

js::jit::AssemblerX86Shared::processCodeLabels js::jit::AssemblerX86Shared::bind(js::jit::Label*) nsHtml5TreeOperation::Perform(nsHtml5TreeOpExecutor*, nsIContent**)

Seems like it's Firefox and not the plugins that are the problem.

FYI, the crashes haven't stopped: js::jit::AssemblerX86Shared::processCodeLabels js::jit::AssemblerX86Shared::bind(js::jit::Label*) nsHtml5TreeOperation::Perform(nsHtml5TreeOpExecutor*, nsIContent**) Seems like it's Firefox and not the plugins that are the problem.
FredMcD
  • Top 10 Contributor
4308 個解決方法 60504 個答案

The crash report is several pages of data. We need the report numbers to see the whole report.

'''The crash report is several pages of data.''' '''We need the report numbers to see the whole report.'''
cor-el
  • Top 10 Contributor
  • Moderator
17689 個解決方法 160039 個答案

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page.

  • plugins are not affected by Firefox Safe Mode

Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

You can check for issues caused by plugins and set plugins to "Ask to Activate" on the "Firefox menu button/Tools > Add-ons > Plugins" page. *plugins are not affected by Firefox Safe Mode Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox