plugin crashes occur every few minutesm making Firefox nearly unusable - what it the issue?
browser is useless because crashes every minute or two
所有回覆 (8)
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also:
Disabling hardware acceleration in Flash plugin and in Firefox seems to have helped a lot. Crashes have been occurring dozens of times per day, I just haven't sent that many reports. I have nearly quit using Firefox because of the problem.
Report ID Date Submitted
740bfc32-ff68-419c-b514-be42011851cc
9/25/2015 1:14 PM
a54d7419-eb9c-45d6-81d6-76fb45da5a54
7/24/2015 12:32 PM
1a522c2e-e34b-4817-a707-3886220ba550
6/16/2015 8:17 AM
3f4c0f5d-ab36-4492-8e5c-ca6570741612
5/27/2015 8:16 PM
4004b6cb-9052-4f27-8d52-4e7e77f29c08
3/20/2015 9:56 PM
bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310
3/10/2015 12:40 PM
bp-f5077fee-172a-4b2f-b8fd-dc0532150310
3/10/2015 11:57 AM
d68c37dd-ce3a-4510-851d-3e2a76d19979
3/6/2015 9:48 AM
bp-5035a492-8544-4b22-99b6-476862150225
2/25/2015 4:50 PM
40ad1ad2-c418-4b8c-81ea-5c44a530c5f5
Some of your crash reports weren’t sent to the Mozilla Servers.
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
Product Firefox Version 35.0.1
Release Channel release OS Windows NT OS Version 6.3.9600 https://support.mozilla.org/en-US/kb/update-firefox-latest-version 42.* ++++++++++++++++++++ bp-308de2f0-6cfe-4fa8-a99b-e3cdf2150310 Signature _cairo_surface_get_extents
wrxpcom.dll = Webroot Password Manager
winspool.drv = Windows Printer Spooler
WRusr.dll = Webroot SecureAnywhere
igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation ++++++++++++++++++ This is for Sumo's Related Bugs 1202696 RESOLVED FIXED crash in _cairo_surface_get_extents 1038235 RESOLVED INVALID crash in _cairo_surface_get_extents
bp-f5077fee-172a-4b2f-b8fd-dc0532150310 Signature gfxContext
Attention Sumo's there are 20 related bugs
wrxpcom.dll = Webroot Password Manager
WRusr.dll = Webroot SecureAnywhere
igdumdmu.dll = LDDM User Mode Driver for Magic Control Technology Corporation
Remove Webroot or update it.
Only crash reports from the current Firefox release (42) are useful. Reports from months ago from older releases won't help.
Your comment was not helpful.
That's as polite as I can be.
FredMcD said
Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.
Aren't there any recent crash reports (past few weeks) available?
Is the crash reporter enabled?
You can find the Data Choices here:
- Tools > Options > Advanced > Data Choices
Currently there are:
- Telemetry
- Firefox Health Report
http://blog.mozilla.org/metrics/fhr-faq/ - Crash Reporter
You can check for problems with current Shockwave Flash plugin versions and try this:
- make sure you have the latest Flash version:
http://www.adobe.com/special/products/flashplayer/fp_distribution3.html - check for updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration - disable protected mode in the Flash plugin (Windows Vista and later)
https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox - disable hardware acceleration in the Flash plugin
https://helpx.adobe.com/flash-player/kb/video-playback-issues.html - disable hardware acceleration in Firefox
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
See also: