X
點擊此處開啟此網站的行動版。

技術支援討論區

When i scroll down a certain webpage, browser reloads the page back to the top, this happens even if i change browser,..why??? Please HELP!

已張貼

When i scroll down a certain webpage, browser reloads the page back to the top, this happens even if i change browser,..why??? Please HELP!

When i scroll down a certain webpage, browser reloads the page back to the top, this happens even if i change browser,..why??? Please HELP!

被選擇的解決方法

Hi, just wanted to share that it was indeed that EDUAPP making the problem in all browsers. I installed the application suggested (Reason Core Security) made a full scan wich identified EDUAPP and then removed it from computer. The problem was still there but after restarted the PC and the problem is gone now, and the page loads normal. Thank you very much jscher2000 and FredMcD for all support !

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • 20-20 3D Viewer for IKEA - Mozilla Plug-In v5.0.94.1
  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.9
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • 5.1.40728.0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0

更多資訊

FredMcD
  • Top 10 Contributor
4254 個解決方法 59572 個答案

If this happens on another browser also, then the problem is the web page.


Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape 15.9.20069 Adobe PDF Plug-In For Firefox and Netscape 11.0.9
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.

If this happens on another browser also, then the problem is the web page. ----------- Separate Issue; Your System Details shows; Installed Plug-ins Adobe PDF Plug-In For Firefox and Netscape 15.9.20069 Adobe PDF Plug-In For Firefox and Netscape 11.0.9 <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Adobe PDF Plug-In For Firefox and Netscape: '''[http://get.adobe.com/reader/ Adobe Reader Version 2015.009.20069]''' '''Note: McAfee Security''' is offered in the download.

提出問題者

Thank you for the feedback, although I contacted the webpage support and they tested and said was fine, and seems that nobody complained.

Any suggestions?

Thank you for the feedback, although I contacted the webpage support and they tested and said was fine, and seems that nobody complained. Any suggestions?
FredMcD
  • Top 10 Contributor
4254 個解決方法 59572 個答案

Post a public link to that page.

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.

Post a public link to that page. Many site issues can be caused by corrupt cookies or cache. * Clear the Cache and * Remove Cookies<br> '''''Warning ! ! '' This will log you out of sites you're logged in to.''' Type '''about:preferences'''<Enter> in the address bar. * '''Cookies;''' Select '''Privacy.''' Under '''History,''' select Firefox will '''Use Custom Settings.''' Press the button on the right side called '''Show Cookies.''' Use the search bar to look for the site. Note; There may be more than one entry. Remove '''All''' of them. * '''Cache;''' Select '''Advanced > Network.''' Across from '''Cached Web Content,''' Press '''Clear Now.''' If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} While you are in safe mode; Type '''about:preferences#advanced'''<Enter> in the address bar. Under '''Advanced,''' Select '''General.''' Look for and turn off '''Use Hardware Acceleration'''. Poke around safe web sites. Are there any problems? Then restart.
cor-el
  • Top 10 Contributor
  • Moderator
17516 個解決方法 158398 個答案

The website may be programmed to reload automatically. This can be done via JavaScript or a meta tag.

Can you post a link?

The website may be programmed to reload automatically. This can be done via JavaScript or a meta tag. Can you post a link?

提出問題者

Hi everyone, thak you for quick reply. FredMcD: i did all of that (except starting in safe mode) and did not work. I have private navigation always enabled.

the webpage:

http://troca-se.pt/ultimos-itens

Hi everyone, thak you for quick reply. FredMcD: i did all of that (except starting in safe mode) and did not work. I have private navigation always enabled. the webpage: http://troca-se.pt/ultimos-itens

提出問題者

cor-el thank you, the website is: http://troca-se.pt/ultimos-itens

cor-el thank you, the website is: http://troca-se.pt/ultimos-itens
FredMcD
  • Top 10 Contributor
4254 個解決方法 59572 個答案

I see the problem. The web page is not fully loaded. When you get near the current bottom, more of the page is loaded. And again, and again . . . . . .

I see the problem. The web page is not fully loaded. When you get near the current bottom, more of the page is loaded. And again, and again . . . . . .

提出問題者

Yes , and it drags me back to the top. I scroll down and the page loads and drags me back to top again... Is that only me ??? Because i contacted them and they said the page was fine...

Yes , and it drags me back to the top. I scroll down and the page loads and drags me back to top again... Is that only me ??? Because i contacted them and they said the page was fine...
jscher2000
  • Top 10 Contributor
8757 個解決方法 71650 個答案

I don't know why yours goes all the way to the top. Adding content to the end of the page should only change the scroll bar position and size and not move the part you are viewing.

bluemike said

I have private navigation always enabled.

Did this problem just start in Firefox 42? Perhaps the anti-tracking feature of private browsing is interfering with the loading. You can temporarily suspend that by clicking the shield icon on the left end of the address bar. This article has more information: What happened to Tracking Protection?.

I don't know why yours goes all the way to the top. Adding content to the end of the page should only change the scroll bar position and size and not move the part you are viewing. ''bluemike [[#answer-805337|said]]'' <blockquote> I have private navigation always enabled. </blockquote> Did this problem just start in Firefox 42? Perhaps the anti-tracking feature of private browsing is interfering with the loading. You can temporarily suspend that by clicking the shield icon on the left end of the address bar. This article has more information: [[Tracking Protection in Private Browsing]].

提出問題者

I think the problem started in the last update because i never had problems accessing the site before. Although, after this problem started, i tried to open rge page with IE (wich i do not use) and the it was the same thing, also installed Google Chrome and had the same problem and only on that webpage.

I turned off the tracking protection (clicking on theshoeld) on that webpage and the problem still persists.

I think the problem started in the last update because i never had problems accessing the site before. Although, after this problem started, i tried to open rge page with IE (wich i do not use) and the it was the same thing, also installed Google Chrome and had the same problem and only on that webpage. I turned off the tracking protection (clicking on theshoeld) on that webpage and the problem still persists.
jscher2000
  • Top 10 Contributor
8757 個解決方法 71650 個答案

Hmm, maybe your security software updated and is now modifying pages in some subtle way that doesn't cause symptoms on other sites. It's hard to diagnose such things, but you could try turning off any web filtering feature to see whether that changes things. For example, Avast Web Shield, Kaspersky URL Scanner (others have this feature but I can't recall the specific names).

Hmm, maybe your security software updated and is now modifying pages in some subtle way that doesn't cause symptoms on other sites. It's hard to diagnose such things, but you could try turning off any web filtering feature to see whether that changes things. For example, Avast Web Shield, Kaspersky URL Scanner (others have this feature but I can't recall the specific names).

提出問題者

I am not using any at the moment, just the windows defender and windows firewall.I had some time ago Ad-Aware(lavasoft) I have ccleaner though.

I am not using any at the moment, just the windows defender and windows firewall.I had some time ago Ad-Aware(lavasoft) I have ccleaner though.
cor-el
  • Top 10 Contributor
  • Moderator
17516 個解決方法 158398 個答案

I see some content being blocked by Tracking Protection, but that isn't causing problems for me with loading the new content.

Can you post an extension list?

Are you using any content blocking extensions?

I see some content being blocked by Tracking Protection, but that isn't causing problems for me with loading the new content. Can you post an extension list? *https://support.mozilla.org/kb/Using+the+Troubleshooting+Information+page Are you using any content blocking extensions?

提出問題者

How do i post an extension list? And how can i check for blocking extensions content?

How do i post an extension list? And how can i check for blocking extensions content?
jscher2000
  • Top 10 Contributor
8757 個解決方法 71650 個答案

Hi bluemike, follow cor-el's link regarding the support information page. On that page, you can scroll down to the Extensions heading, use your mouse to select from there through the end of the table that follows, copy, then paste into a reply. Don't worry that it doesn't lay out nicely when posting, we're used to it.

Hi bluemike, follow cor-el's link regarding the support information page. On that page, you can scroll down to the Extensions heading, use your mouse to select from there through the end of the table that follows, copy, then paste into a reply. Don't worry that it doesn't lay out nicely when posting, we're used to it.

提出問題者

Hi,i made a print screen of the extensions

Hi,i made a print screen of the extensions

提出問題者

i dont know of it helps but also made a prt screen when using the webpage.

The translation means something like: The option getpreventDefault() was discontinued. In alternative use, default+revented.

i dont know of it helps but also made a prt screen when using the webpage. The translation means something like: The option getpreventDefault() was discontinued. In alternative use, default+revented.

提出問題者

ps-prevented

ps-prevented
jscher2000
  • Top 10 Contributor
8757 個解決方法 71650 個答案

Hmm, none of that seems unusual. I suspect it's something outside the browsers.

Hmm, none of that seems unusual. I suspect it's something outside the browsers.

提出問題者

Ok, thank you. Any suggestions? I was thinking if it could be something related to java or flash?

Ok, thank you. Any suggestions? I was thinking if it could be something related to java or flash?