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Firefox crashes

已張貼

When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?

When I try to watch video on demand on my Xfinity account, Firefox crashes. The message says that shockwave Flash has crashed. If I choose Stop Plug-in, I get "Adobe Flash plug-in crashed." I have to open Explorer browser to be able to watch the shows on demand on my laptop. This problem disappeared when I updated to Windows 10. It seems to have returned. Am I alone with this issue?

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 15.9.20069
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPWLPG
  • Shockwave Flash 19.0 r0
  • Shockwave Flash 18.0 r0
  • Shockwave Flash 16.0 r0
  • Shockwave Flash 11.9 r900
  • 5.1.40728.0

應用程式

  • Firefox 42.0
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:42.0) Gecko/20100101 Firefox/42.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

擴充套件

  • Webroot Filtering Extension 1.2.0.19 (webrootsecure@webroot.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 10fd1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 8-17-2015
  • driverDate2:
  • driverVersion: 10.18.10.4276
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
LostGod 14 個解決方法 166 個答案

It seems you have multiple versions of flash installed. I suggest that you run adobes uninstall tool

and then reinstall the most recent version of flash
It seems you have multiple versions of flash installed. I suggest that you run adobes uninstall tool * (https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html) and then reinstall the most recent version of flash * (https://get.adobe.com/flashplayer/)

由 LostGod 於 修改

cor-el
  • Top 10 Contributor
  • Moderator
17571 個解決方法 158915 個答案

There is four of them:

  1. Shockwave Flash 11.9 r900
  2. Shockwave Flash 16.0 r0
  3. Shockwave Flash 18.0 r0
  4. Shockwave Flash 19.0 r0

You can find the latest Flash player versions for Firefox on this page:


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

There is four of them: #Shockwave Flash 11.9 r900 #Shockwave Flash 16.0 r0 #Shockwave Flash 18.0 r0 #Shockwave Flash 19.0 r0 You can find the latest Flash player versions for Firefox on this page: *http://www.adobe.com/special/products/flashplayer/fp_distribution3.html ----- You can check for problems with current Shockwave Flash plugin versions and try this: *make sure you have the latest Flash version:<br>http://www.adobe.com/special/products/flashplayer/fp_distribution3.html *check for updates for your graphics drive drivers<br>https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration *disable protected mode in the Flash plugin (Windows Vista and later)<br>https://support.mozilla.org/kb/adobe-flash-protected-mode-firefox *disable hardware acceleration in the Flash plugin<br>https://helpx.adobe.com/flash-player/kb/video-playback-issues.html *disable hardware acceleration in Firefox<br />https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration See also: *http://kb.mozillazine.org/Flash#Troubleshooting