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技術支援討論區

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Firefox keeps on crashing

l22W
l22W
已張貼

"We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. (Which does nothing)

This happens up to 3 times in a minute. Then it runs for a while and maybe the next day crashes again. Not sure whether it's add ons or something.

Any help appreciated.

"We're Sorry. Firefox had a problem and crashed. We'll try to restore your tabs and windows when it restarts. To help us diagnose and fix the problem, you can send us a crash report. (Which does nothing) This happens up to 3 times in a minute. Then it runs for a while and maybe the next day crashes again. Not sure whether it's add ons or something. Any help appreciated.
  • 問題詳情
    產品 Firefox
    主題 修正延滯、當機、錯誤訊息與其他問題
    系統詳情
    • Windows 7
    • Firefox 42.0

額外的系統細節

已安裝的外掛程式

  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • NPWLPG
  • Shockwave Flash 19.0 r0

應用程式

  • Firefox 42.0
  • 使用者代理：Mozilla/5.0 (Windows NT 6.1; rv:42.0) Gecko/20100101 Firefox/42.0
  • 技術支援網址：https://support.mozilla.org/1/firefox/42.0/WINNT/en-US/

擴充套件

  • Adblock Plus 2.6.11 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Avast Online Security 10.3.3.13 (wrc@avast.com)
  • WOT 20150708 ({a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0042
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 00000000
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 1-10-2012
  • driverDate2:
  • driverVersion: 8.15.10.2622
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
關閉
Sashoto Seeam
Sashoto Seeam 54 個解決方法 310 個答案
已張貼

Hello give us link to your crash report to see your problem. To do so follow these steps: Type about:crashes on your navigation bar. And you may see a list of Submitted Crash Reports. Copy and paste first three Report ID here. They may look like this: bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx or xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

Hello give us link to your crash report to see your problem. To do so follow these steps: Type about:crashes on your navigation bar. And you may see a list of Submitted Crash Reports. Copy and paste first three Report ID here. They may look like this: bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx or xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx
l22W
l22W
已張貼

提出問題者

bp-45a07eb2-5f3c-4fe5-b42d-c65422151108 bp-ba6f435c-fa40-4aa1-8856-8c4772151108 bp-b259e099-07ac-4e15-a6b3-127272151108

Is that right?

bp-45a07eb2-5f3c-4fe5-b42d-c65422151108 bp-ba6f435c-fa40-4aa1-8856-8c4772151108 bp-b259e099-07ac-4e15-a6b3-127272151108 Is that right?
FredMcD
FredMcD
  • Top 10 Contributor
4271 個解決方法 59913 個答案
已張貼

Well done.

bp-45a07eb2-5f3c-4fe5-b42d-c65422151108 Signature DispatchToTracer

This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)] +++++++++++++++++++++++++++++++++++ bp-ba6f435c-fa40-4aa1-8856-8c4772151108 Signature js::GCMarker

Attention Sumo's there are 8 related bug reports +++++++++++++++++++++++++++++++++++++ bp-b259e099-07ac-4e15-a6b3-127272151108 Signature nsRuleNode

This is for Sumo's Related Bugs 609243 NEW --- crash [@ nsRuleNode::DestroyInternal(nsRuleNode***) ]

Note: the crash reports show very high memory usage

Well done. bp-45a07eb2-5f3c-4fe5-b42d-c65422151108 Signature DispatchToTracer This is for Sumo's Related Bugs 1191503 REOPENED --- Crash [@ DispatchToTracer<T>(JSTracer*, JSString**, char const*)] +++++++++++++++++++++++++++++++++++ bp-ba6f435c-fa40-4aa1-8856-8c4772151108 Signature js::GCMarker Attention Sumo's there are 8 related bug reports +++++++++++++++++++++++++++++++++++++ bp-b259e099-07ac-4e15-a6b3-127272151108 Signature nsRuleNode This is for Sumo's Related Bugs 609243 NEW --- crash [@ nsRuleNode::DestroyInternal(nsRuleNode***) ] ------------------ Note: the crash reports show very high memory usage
Sashoto Seeam
Sashoto Seeam 54 個解決方法 310 個答案
已張貼

You may try this:

  • Type about:memory on your navigation bar. Then click on the Minimize memory usage button.
  • Also go to Preferences>Advanced and under General tab you'll find a option "Use hardware acceleration when available". Uncheck this option if it is checked.

I think this will improve your browser's performamce.

You may try this: * Type '''about:memory''' on your navigation bar. Then click on the ''Minimize memory usage'' button. * Also go to Preferences>Advanced and under General tab you'll find a option "Use hardware acceleration when available". Uncheck this option if it is checked. I think this will improve your browser's performamce.
l22W
l22W
已張貼

提出問題者

lol My browser is crashing as I speak...:) Trying memory changes. Will see if it works

My one ram cartridge stopped working a while back so I removed it. I figured since I don't use my computer for games or advanced graphical stuff I'll just leave 2gb ram. I'm wondering whether maybe I should get another 2gb as it might be effecting performance.

Thanks Fred and Sashoto for your help.

lol My browser is crashing as I speak...:) Trying memory changes. Will see if it works My one ram cartridge stopped working a while back so I removed it. I figured since I don't use my computer for games or advanced graphical stuff I'll just leave 2gb ram. I'm wondering whether maybe I should get another 2gb as it might be effecting performance. Thanks Fred and Sashoto for your help.