X
點擊此處開啟此網站的行動版。

技術支援討論區

swerve, screeech... CRASH! Firefox keeps crashing.

已張貼

First off, I love Mozillla. Enough to try and solve this issue rather than just using another browser.

But it is starting to eat up my time. I got a bunch of spyware yesterday and have spent hours removing it all. I think I have cleaned my computer now.

But Firefox will crash on each and every page with flash on it. I have read a bunch of issues but nothing works.

First off, I love Mozillla. Enough to try and solve this issue rather than just using another browser. But it is starting to eat up my time. I got a bunch of spyware yesterday and have spent hours removing it all. I think I have cleaned my computer now. But Firefox will crash on each and every page with flash on it. I have read a bunch of issues but nothing works.

額外的系統細節

已安裝的外掛程式

  • GEPlugin
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.65.2 for Mozilla browsers
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • Adobe Shockwave for Director Netscape plug-in, version 12.1.8.158
  • VLC media player Web Plugin
  • Plugin for Wacom tablets.

應用程式

  • Firefox 41.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-GB/

擴充套件

  • Kaspersky Protection 4.6.0.375 (light_plugin_D772DC8D6FAF43A29B25C4EBAA5AD1DE@kaspersky.com) (Inactive)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD RADEON R9 M295X
  • adapterDescription2:
  • adapterDeviceID: 0x6938
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 4095
  • adapterRAM2:
  • adapterSubsysID: 013a106b
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17999
  • driverDate: 7-16-2014
  • driverDate2:
  • driverVersion: 14.200.1002.1002
  • driverVersion2:
  • failures: [u'[GFX1-]: Failed to create the graphics startup lockfile.', u'[GFX1-]: Failed to create the graphics startup lockfile.', u'[GFX1-]: Failed to create the graphics startup lockfile.', u'[GFX1-]: Failed to create the graphics startup lockfile.']
  • indices: [0, 1, 2, 3]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD RADEON R9 M295X Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 是
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


This is not a cure, but should let the web page load without crashing.

Flash block {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up. ---------------- This is not a cure, but should let the web page load without crashing. '''[https://addons.mozilla.org/en-US/firefox/addon/flashblock/ Flash block]''' {web link} Never be annoyed by a Flash animation again! Blocks Flash so it won't get in your way, but if you want to see it, just click on it --------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

提出問題者

b1d11ae9-d209-4554-8e2b-cfe7c752c25e 26/10/2015 23:16 43910078-b76b-4512-a0f2-9a1b5dedec9f 26/10/2015 23:16 b3f68952-6d9f-4e82-a673-6ea227f43941 26/10/2015 23:16 1c6b5d58-61e7-498e-833e-1a22550bab18 26/10/2015 23:15 d34c2f2e-ee1a-4ea7-82e0-44d285a05220 26/10/2015 23:14 bp-75ce472c-f911-4f3a-a511-c89132151026 26/10/2015 23:14 bp-8410be47-3534-432d-9ae3-5f1302151026 26/10/2015 23:14 bp-80c13727-d914-4702-816a-3eb0c2151026 26/10/2015 23:13 bp-88bf8fbe-023e-48ee-b472-e90af2151026 26/10/2015 23:13 bp-38d0a0c8-2736-4ad2-bb3c-f74152151026 26/10/2015 23:13 bp-1071a7f7-b44b-4b77-b191-18fba2151026 26/10/2015 23:13 bp-e8af9427-a937-4b74-a562-acab42151026 26/10/2015 23:13 bp-952a89ce-fec2-4a07-b0c5-cf4642151026 26/10/2015 23:13 bp-f5fc1097-1585-4356-bda8-de8cd2151026 26/10/2015 23:10 43fa1c60-3703-4d99-a6c7-c69b6d1322e7 26/10/2015 23:08 10e3b901-deca-4d7f-8d42-9a83466e2004 26/10/2015 23:07 bp-c5121b05-21b6-4eb9-baf2-7d55a2151026 26/10/2015 23:06 c5a23c36-23e2-45c0-acc7-5073f702b229 26/10/2015 23:04 4f20b769-6ca5-428b-98c9-61a1861f47e4 26/10/2015 23:03

b1d11ae9-d209-4554-8e2b-cfe7c752c25e 26/10/2015 23:16 43910078-b76b-4512-a0f2-9a1b5dedec9f 26/10/2015 23:16 b3f68952-6d9f-4e82-a673-6ea227f43941 26/10/2015 23:16 1c6b5d58-61e7-498e-833e-1a22550bab18 26/10/2015 23:15 d34c2f2e-ee1a-4ea7-82e0-44d285a05220 26/10/2015 23:14 bp-75ce472c-f911-4f3a-a511-c89132151026 26/10/2015 23:14 bp-8410be47-3534-432d-9ae3-5f1302151026 26/10/2015 23:14 bp-80c13727-d914-4702-816a-3eb0c2151026 26/10/2015 23:13 bp-88bf8fbe-023e-48ee-b472-e90af2151026 26/10/2015 23:13 bp-38d0a0c8-2736-4ad2-bb3c-f74152151026 26/10/2015 23:13 bp-1071a7f7-b44b-4b77-b191-18fba2151026 26/10/2015 23:13 bp-e8af9427-a937-4b74-a562-acab42151026 26/10/2015 23:13 bp-952a89ce-fec2-4a07-b0c5-cf4642151026 26/10/2015 23:13 bp-f5fc1097-1585-4356-bda8-de8cd2151026 26/10/2015 23:10 43fa1c60-3703-4d99-a6c7-c69b6d1322e7 26/10/2015 23:08 10e3b901-deca-4d7f-8d42-9a83466e2004 26/10/2015 23:07 bp-c5121b05-21b6-4eb9-baf2-7d55a2151026 26/10/2015 23:06 c5a23c36-23e2-45c0-acc7-5073f702b229 26/10/2015 23:04 4f20b769-6ca5-428b-98c9-61a1861f47e4 26/10/2015 23:03

提出問題者

Yes I tried running it in safe mode & the problem persisted... I think that is the info you are after...

So I am still having the problem.

Yes I tried running it in safe mode & the problem persisted... I think that is the info you are after... So I am still having the problem.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

'''Some of your crash reports weren’t sent to the Mozilla Servers.''' In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

bp-75ce472c-f911-4f3a-a511-c89132151026 bp-8410be47-3534-432d-9ae3-5f1302151026

Signature F1398665248

Process Type plugin Shockwave Flash Version: 19.0.0.226

Attention Sumo's, there are 20 related bugs

inproc_agent.dll = Kaspersky Inproc Agent


Update or disable Kaspersky


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

bp-75ce472c-f911-4f3a-a511-c89132151026 bp-8410be47-3534-432d-9ae3-5f1302151026 Signature F1398665248 Process Type plugin Shockwave Flash Version: 19.0.0.226 Attention Sumo's, there are 20 related bugs inproc_agent.dll = Kaspersky Inproc Agent ---------------- Update or disable Kaspersky --------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

提出問題者

Thanks for that Fred.

It started happening before I installed Kapersky, so that's not it. [disabled it anyway to double-check]

I updated Adobe aIr/shockwave/flash [previously air wasn't at the latest version]

I have disabled hardware acceleration [and that might have done the trick - I am not sure why it didn't work when I tried to do that before]

I am updating the latest video drivers now. [I only checked that a few months back but it does in fact look like they are out of date]

I have to go to bed soon. Hope this is fixed soon as it is really affecting my productivity. :(

  • fingers crossed but it does appear okay now*
Thanks for that Fred. It started happening before I installed Kapersky, so that's not it. [disabled it anyway to double-check] I updated Adobe aIr/shockwave/flash [previously air wasn't at the latest version] I have disabled hardware acceleration [and that might have done the trick - I am not sure why it didn't work when I tried to do that before] I am updating the latest video drivers now. [I only checked that a few months back but it does in fact look like they are out of date] I have to go to bed soon. Hope this is fixed soon as it is really affecting my productivity. :( *fingers crossed but it does appear okay now*
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

Over the last few months, several plugins were updated. Some, like flash, were updated several times in that same period.

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

Over the last few months, several plugins were updated. Some, like flash, were updated several times in that same period. '''[https://www.mozilla.org/en-US/plugincheck/ Use this link to check that your plugins are up-to-date.]''' If any are listed as unknown or research, do not worry about them.

提出問題者

Okay I have done most|all things suggested on this page. It's happening less, but it still crashes now and then. I'm noticing it especially with embedded videos. Mainly because I am doing an online course, so that's what I need this fixed for.

Fred, Checked that link, It says Flash, Java & quicktime are all up-to-date. However I see there are TWO entries for Java.

Okay I have done most|all things suggested on this page. It's happening less, but it still crashes now and then. I'm noticing it especially with embedded videos. Mainly because I am doing an online course, so that's what I need this fixed for. Fred, Checked that link, It says Flash, Java & quicktime are all up-to-date. However I see there are TWO entries for Java.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

synchronicity said

However I see there are TWO entries for Java.

Are these labeled the same (other than the version number)?

Hello,

In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see How do I create a screenshot of my problem?

Once you've done this, attach the saved screenshot file to your forum post by clicking the Browse... button below the Post your reply box. This will help us to visualize the problem.

Thank you!


Please post any New reports.

''synchronicity [[#answer-799081|said]]'' <blockquote> However I see there are TWO entries for Java. </blockquote> Are these labeled the same (other than the version number)? Hello, In order to better assist you with your issue please provide us with a screenshot. If you need help to create a screenshot, please see [[How do I create a screenshot of my problem?]] Once you've done this, attach the saved screenshot file to your forum post by clicking the '''Browse...''' button below the ''Post your reply'' box. This will help us to visualize the problem. Thank you! ---------------- Please post any '''New''' reports.

提出問題者

I disabled the Java that gave me the warning, now only one shows up in the list of up-to-date plugins...

I disabled the Java that gave me the warning, now only one shows up in the list of up-to-date plugins...
FredMcD
  • Top 10 Contributor
4272 個解決方法 59923 個答案

Thank you for the picture. You have two Shockwave for Director.


Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

Thank you for the picture. You have two Shockwave for Director. <br>Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer. Shockwave Director: [https://helpx.adobe.com/shockwave/kb/download-shockwave-stand-alone-installer.html Shockwave Standalone Installer / Uninstaller]{web link} Shockwave Director '''Version 12.2.0.162 http://get.adobe.com/shockwave/'''

提出問題者

Ah-ha.

Thank you very much Fred. :-)

Yes, I have uninstalled them (both, I think) and reinstalled one. I only have one in the list of plugins now.

Firefox has speeded back up to normal, so I have a strong hunch this has solved my problem. It used to load flash pages very slowly while I was experiencing this problem (even if it didn't crash, it was slow).

I'll let you know tomorrow for sure... Good night, and thanks once again! Leslie.

Ah-ha. Thank you very much Fred. :-) Yes, I have uninstalled them (both, I think) and reinstalled one. I only have one in the list of plugins now. Firefox has speeded back up to normal, so I have a strong hunch this has solved my problem. It used to load flash pages very slowly while I was experiencing this problem (even if it didn't crash, it was slow). I'll let you know tomorrow for sure... Good night, and thanks once again! Leslie.

由 synchronicity 於 修改