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技術支援討論區

what happened to my account?!?!

已張貼

My account data is gone. Bookmarks, history, photo.

My account data is gone. Bookmarks, history, photo.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.0
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers

應用程式

  • Firefox 41.0.2
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/41.0.2/WINNT/en-US/

擴充套件

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2: NVIDIA GeForce 820M
  • adapterDeviceID: 0x1616
  • adapterDeviceID2: 0x1140
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 2048
  • adapterSubsysID: 06c11028
  • adapterSubsysID2: 06c11028
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 11-18-2014
  • driverDate2: 1-11-2015
  • driverVersion: 10.18.14.4029
  • driverVersion2: 9.18.13.4726
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057']
  • indices: [0]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 6
  • numTotalWindows: 6
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4266 個解決方法 59829 個答案

Are you talking about sync?

Are you talking about sync?
cor-el
  • Top 10 Contributor
  • Moderator
17567 個解決方法 158888 個答案

If you are talking about your personal data in the Firefox profile folder then check if you have an "Old Firefox Data" folder on the desktop in case a new profile got created.

When you refresh/reset Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone.

It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems.

If you are talking about your personal data in the Firefox profile folder then check if you have an "Old Firefox Data" folder on the desktop in case a new profile got created. When you refresh/reset Firefox then a new profile is created and some personal data (bookmarks, history, cookies, passwords, form data) is automatically imported. The current profile folder will be moved to an "Old Firefox Data" folder on the desktop. Installed extensions and other customizations (toolbars, prefs) that you have made are lost and need to be redone. It is possible to recover data from the "Old Firefox Data" folder on the desktop, but be cautious not to copy corrupted files to avoid carrying over problems. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox