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Firefox crashes when signing in to google

  • 17 回覆
  • 2 有這個問題
  • 89 次檢視
  • 最近回覆由 guigs

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Using Macbook Pro, OS 10.6.8. Yesterday after running a maintenance application I discovered that whenever I try to log in to my Google, including gmail, accounts Firefox crashes. I have the latest version of firefox and have even opened in safe mode. It still crashes. Everything else seems to work OK. I can open bookmarked pages and do google searches.

所有回覆 (17)

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More on my question: I uninstalled everything that had to do with firefox. Did not help anything. I have since discovered that went I do a google search, some--only some--of the links make the application crash. Others load fine.

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

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bp-163edf3c-6aab-418e-9eea-6d3132151019

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Signature CFRetain


This is for Sumo's Related Bugs 598190 RESOLVED FIXED Malformed font leads to crash [@CFRetain] 348605 RESOLVED DUPLICATE Crash when trying to print a second time w/in a session [@ CFRetain]

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I do not have the slightest idea what FredMcD's reply means

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That is what the crash report shows. One of the others needs to explain it as I do not use a Mac.

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Do a check for corrupted and duplicate fonts and other font issues:

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Cor-el, is there a test page for other systems?

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Thanks for your help thus far...

I checked the fonts the report told me:

There are 69 "minor problems

One SERIOUS ERROR MT Extra > Mt Extra Plain 001.000 > 'name table structure'

Again, this problem is only with Firefox. Safari works fine.

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Sorry, forgot to ask. Is it very likely the MT Extra Plain is causing the problem?

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No more suggestions? I really would like help with this problem

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I've called the big guys to help you. Good luck.

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More hints: I have now tried Chrome and Opera. They too will not work with google sign in and gmail. Seems only an old version of Safari is the only one that works.

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As a test, disable your protection programs.

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Tried it. No luck.

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Do you have a crash report ID?

Did you fix all errors and warnings that Font book showed? Did you try to remove the font that gave an error?


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

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Check if there are any available updates for your Mac Operating System as well. That might help.