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技術支援討論區

Firefox crashes when signing in to google

已張貼

Using Macbook Pro, OS 10.6.8. Yesterday after running a maintenance application I discovered that whenever I try to log in to my Google, including gmail, accounts Firefox crashes. I have the latest version of firefox and have even opened in safe mode. It still crashes. Everything else seems to work OK. I can open bookmarked pages and do google searches.

Using Macbook Pro, OS 10.6.8. Yesterday after running a maintenance application I discovered that whenever I try to log in to my Google, including gmail, accounts Firefox crashes. I have the latest version of firefox and have even opened in safe mode. It still crashes. Everything else seems to work OK. I can open bookmarked pages and do google searches.

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 11.0.10
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • Displays Java applet content, or a placeholder if Java is not installed.
  • Office Live Update v1.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 19.0 r0
  • 5.1.40416.0

應用程式

  • Firefox 41.0.2
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:41.0) Gecko/20100101 Firefox/41.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/41.0.2/Darwin/en-US/

擴充套件

  • Avast Online Security 10.2.0.187 (wrc@avast.com) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x0407
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x10de
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'quartz', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: NVIDIA Corporation -- NVIDIA GeForce 8600M GT OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

More on my question: I uninstalled everything that had to do with firefox. Did not help anything. I have since discovered that went I do a google search, some--only some--of the links make the application crash. Others load fine.

More on my question: I uninstalled everything that had to do with firefox. Did not help anything. I have since discovered that went I do a google search, some--only some--of the links make the application crash. Others load fine.
cor-el
  • Top 10 Contributor
  • Moderator
17527 個解決方法 158475 個答案

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-": *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support). *click the "All Crash Reports" button on this page to open the <b>about:crashes</b> page and see all crash reports. Alternatively you can open about:crashes via the location/address bar. See also: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

提出問題者

bp-163edf3c-6aab-418e-9eea-6d3132151019

bp-163edf3c-6aab-418e-9eea-6d3132151019
FredMcD
  • Top 10 Contributor
4255 個解決方法 59589 個答案

Signature CFRetain


This is for Sumo's Related Bugs 598190 RESOLVED FIXED Malformed font leads to crash [@CFRetain] 348605 RESOLVED DUPLICATE Crash when trying to print a second time w/in a session [@ CFRetain]

Signature CFRetain This is for Sumo's Related Bugs 598190 RESOLVED FIXED Malformed font leads to crash [@CFRetain] 348605 RESOLVED DUPLICATE Crash when trying to print a second time w/in a session [@ CFRetain]

提出問題者

I do not have the slightest idea what FredMcD's reply means

I do not have the slightest idea what FredMcD's reply means
FredMcD
  • Top 10 Contributor
4255 個解決方法 59589 個答案

That is what the crash report shows. One of the others needs to explain it as I do not use a Mac.

That is what the crash report shows. One of the others needs to explain it as I do not use a Mac.
cor-el
  • Top 10 Contributor
  • Moderator
17527 個解決方法 158475 個答案

Do a check for corrupted and duplicate fonts and other font issues:

Do a check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html
FredMcD
  • Top 10 Contributor
4255 個解決方法 59589 個答案

Cor-el, is there a test page for other systems?

Cor-el, is there a test page for other systems?

提出問題者

Thanks for your help thus far...

I checked the fonts the report told me:

There are 69 "minor problems

One SERIOUS ERROR MT Extra > Mt Extra Plain 001.000 > 'name table structure'

Again, this problem is only with Firefox. Safari works fine.

Thanks for your help thus far... I checked the fonts the report told me: There are 69 "minor problems One SERIOUS ERROR MT Extra > Mt Extra Plain 001.000 > 'name table structure' Again, this problem is only with Firefox. Safari works fine.

提出問題者

Sorry, forgot to ask. Is it very likely the MT Extra Plain is causing the problem?

Sorry, forgot to ask. Is it very likely the MT Extra Plain is causing the problem?

提出問題者

No more suggestions? I really would like help with this problem

No more suggestions? I really would like help with this problem
FredMcD
  • Top 10 Contributor
4255 個解決方法 59589 個答案

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

提出問題者

More hints: I have now tried Chrome and Opera. They too will not work with google sign in and gmail. Seems only an old version of Safari is the only one that works.

More hints: I have now tried Chrome and Opera. They too will not work with google sign in and gmail. Seems only an old version of Safari is the only one that works.
FredMcD
  • Top 10 Contributor
4255 個解決方法 59589 個答案

As a test, disable your protection programs.

As a test, disable your protection programs.

提出問題者

Tried it. No luck.

Tried it. No luck.
cor-el
  • Top 10 Contributor
  • Moderator
17527 個解決方法 158475 個答案

Do you have a crash report ID?

Did you fix all errors and warnings that Font book showed? Did you try to remove the font that gave an error?


Create a new profile as a test to check if your current profile is causing the problem.

See "Creating a profile":

If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems.

Do you have a crash report ID? Did you fix all errors and warnings that Font book showed? Did you try to remove the font that gave an error? ---- Create a new profile as a test to check if your current profile is causing the problem. See "Creating a profile": *https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues If the new profile works then you can transfer files from a previously used profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over problems. *http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
guigs 1072 個解決方法 11697 個答案

Check if there are any available updates for your Mac Operating System as well. That might help.

Check if there are any available updates for your Mac Operating System as well. That might help.