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技術支援討論區

Firefox crashes

已張貼

Was using 41 and crashes started after a month or so. Reformatted and reinstalled and still after about 2 weeks crashes on startup and cannot send crash report. Uninstalled 41 and put 39 and immediately crashing. Does start in Safe mode. Heres the crash report

         AvailablePageFile: 3684610048

AvailablePhysicalMemory: 1486692352 AvailableVirtualMemory: 2045472768 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 268566528 BreakpadReserveSize: 67108864 BuildID: 20150806001005 CrashTime: 1444163627 Email: boodstir@yahoo.com InstallTime: 1444194627 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14 StartupTime: 1444163627 SystemMemoryUsePercentage: 30 Throttleable: 1 TotalPageFile: 4120035328 TotalPhysicalMemory: 2138554368 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 39.0.3

Was using 41 and crashes started after a month or so. Reformatted and reinstalled and still after about 2 weeks crashes on startup and cannot send crash report. Uninstalled 41 and put 39 and immediately crashing. Does start in Safe mode. Heres the crash report AvailablePageFile: 3684610048 AvailablePhysicalMemory: 1486692352 AvailableVirtualMemory: 2045472768 BlockedDllList: BlocklistInitFailed: 1 BreakpadReserveAddress: 268566528 BreakpadReserveSize: 67108864 BuildID: 20150806001005 CrashTime: 1444163627 Email: boodstir@yahoo.com InstallTime: 1444194627 ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384} ProductName: Firefox ReleaseChannel: release SecondsSinceLastCrash: 14 StartupTime: 1444163627 SystemMemoryUsePercentage: 30 Throttleable: 1 TotalPageFile: 4120035328 TotalPhysicalMemory: 2138554368 TotalVirtualMemory: 2147352576 URL: User32BeforeBlocklist: 1 Vendor: Mozilla Version: 39.0.3

被選擇的解決方法

To FredMcD: I checked my system and it didn't show any file Freecorder, however, Applian's Replay Media Catcher has a Freecorder version out now. I own a previous version that wasn't called Freecorder but was related. The IPSEng32.dll file in Norton doesn't affect my other computer's running of Mozilla.

To Jscher2000: I deactivated FlvSrvc.exe from my startup and Mozilla was working again but windows advised that I was starting in Selective mode rather than normal. So I activated that again and I uninstalled Applian's Replay Media Catcher 3 and Mozilla is working fine. I'll contact Applian about this. It always worked together in the past??

Thanks you guys for everything.

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

Sending this from a newer machine whee Firefox works fine.

應用程式

  • Firefox 41.0.1
  • 使用者代理:Mozilla/5.0 (Windows NT 6.3; WOW64; rv:41.0) Gecko/20100101 Firefox/41.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/41.0.1/WINNT/en-US/

擴充套件

  • MapsGalaxy 7.36.8.27619 (39ffxtbr@www.mapsgalaxy.com)
  • Norton Toolbar 2015.5.4.10 ({EBA722F5-038F-4CAF-9EE2-545A221628BC}) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: Intel(R) HD Graphics 5500
  • adapterDescription2:
  • adapterDeviceID: 0x1616
  • adapterDeviceID2:
  • adapterDrivers: igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterSubsysID: 19ad1043
  • adapterSubsysID2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.3.9600.17999
  • driverDate: 11-11-2014
  • driverDate2:
  • driverVersion: 10.18.10.4013
  • driverVersion2:
  • failures: [u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057', u'[GFX1-]: [D2D1.1] 4CreateBitmap failure Size(210,20320) Code: 0x80070057']
  • indices: [0, 1, 2, 3, 4]
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 5500 Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
Yashwardhan Pauranik 0 個解決方法 16 個答案

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.

  1. On the keyboard, press [Windows] Windows key + [R]. This should bring up a Run window that contains a text field.
  2. In that text field, type %APPDATA% and press Enter. An explorer window should open.
  3. From that explorer window, double-click on the Mozilla folder, then double-click on Firefox and then on Crash reports. Double-click on submitted.
  4. Now, you should see a list of files that contain reports. Go to View > Arrange Icons by > Modified to get the most recent files at the top of the window.
  5. Open the most recent 5 files with a text editor and copy the IDs.
  6. Paste each ID with bp- into the reply window on the forums.

Thanks in advance!

You can find more information and troubleshooting steps in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash. #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field. #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open. #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''. #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window. #Open the most recent 5 files with a text editor and copy the IDs. #Paste each ID with '''bp-''' into the reply window on the forums. Thanks in advance! You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
FredMcD
  • Top 10 Contributor
4272 個解決方法 59922 個答案

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

If you can't get Firefox to open, you will have to do this the hard way. https://support.mozilla.org/en-US/kb/mozillacrashreporter Open the file browser / explorer on your computer. Note: You may have to enable Show Hidden Folders / Files. Enter this in the address bar;

Windows: %APPDATA%\Mozilla\Firefox\Crash Reports\submitted Win 7/Vista: C:\Users\<username>\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted Win XP/2000: C:\Documents and Settings\<username>\Application Data\Mozilla\Firefox\Crash Reports\submitted

Mac OS: /Users/<username>/Library/Application Support/Firefox/Crash Reports/submitted Linux: /home/<username>/.mozilla/firefox/Crash Reports/submitted

Copy the last 5-7 Recent File Names in the folder. Post the information in the reply box below.

Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. The crash report is several pages of data. We need the report numbers to see the whole report. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] ----------------- If you can't get Firefox to open, you will have to do this the hard way. '''https://support.mozilla.org/en-US/kb/mozillacrashreporter''' Open the file browser / explorer on your computer. '''Note:''' You may have to enable '''Show Hidden Folders / Files.''' Enter this in the address bar; '''Windows:''' %APPDATA%\Mozilla\Firefox\Crash Reports\submitted '''Win 7/Vista:''' C:\Users\'''<username>'''\AppData\Roaming\Mozilla\Firefox\Crash Reports\submitted '''Win XP/2000:''' C:\Documents and Settings\'''<username>'''\Application Data\Mozilla\Firefox\Crash Reports\submitted '''Mac OS:''' /Users/'''<username>'''/Library/Application Support/Firefox/Crash Reports/submitted '''Linux:''' /home/'''<username>'''/.mozilla/firefox/Crash Reports/submitted Copy the last '''5-7 Recent File Names''' in the folder. Post the information in the reply box below.

提出問題者

20d3b600-9113-4814-b8a3-5a7657aff580 10/7/2015 1:14 AM c02a5e36-9ad9-4c21-addb-f49b481d8bd6 10/7/2015 1:10 AM bp-bc29ba71-5e5b-4787-9987-bfc5b2151007 10/7/2015 12:40 AM 3ce79e8e-199f-440a-a869-1321024a372b 10/7/2015 12:38 AM 73d1f813-c149-4c24-9ab6-774569a03afb 10/6/2015 9:20 PM 4dcb3348-b32d-4ccd-9855-8f05f089a866 10/6/2015 6:44 PM c6d7466c-f8c0-4bc6-b0d6-d20ceb5cce85 10/6/2015 4:33 PM 4e9b8664-7121-4cb1-9933-23bf67533fe5 10/5/2015 11:39 PM 70652043-2361-46aa-a655-5c6d62140fc1 10/5/2015 11:38 PM

20d3b600-9113-4814-b8a3-5a7657aff580 10/7/2015 1:14 AM c02a5e36-9ad9-4c21-addb-f49b481d8bd6 10/7/2015 1:10 AM bp-bc29ba71-5e5b-4787-9987-bfc5b2151007 10/7/2015 12:40 AM 3ce79e8e-199f-440a-a869-1321024a372b 10/7/2015 12:38 AM 73d1f813-c149-4c24-9ab6-774569a03afb 10/6/2015 9:20 PM 4dcb3348-b32d-4ccd-9855-8f05f089a866 10/6/2015 6:44 PM c6d7466c-f8c0-4bc6-b0d6-d20ceb5cce85 10/6/2015 4:33 PM 4e9b8664-7121-4cb1-9933-23bf67533fe5 10/5/2015 11:39 PM 70652043-2361-46aa-a655-5c6d62140fc1 10/5/2015 11:38 PM
FredMcD
  • Top 10 Contributor
4272 個解決方法 59922 個答案

有幫助的回覆

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not
have BP in front of the numbers/letters, click it and select Submit.
''FredMcD [[#answer-790936|said]]'' <blockquote> Some of your crash reports weren’t sent to the Mozilla Servers.<br><br> In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not<br> have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. </blockquote>
FredMcD
  • Top 10 Contributor
4272 個解決方法 59922 個答案

有幫助的回覆

Product Firefox Version 39.0.3

Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3

https://support.mozilla.org/en-US/kb/update-firefox-latest-version 41.* +++++++++++++++++++++++++++++++++++++++ The crash report flagged these programs;

IPSEng32.dll = Symantec Intrusion Detection


This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app


Remove freecorder from your system.

Product Firefox Version 39.0.3 Release Channel release OS Windows NT OS Version 5.1.2600 Service Pack 3 https://support.mozilla.org/en-US/kb/update-firefox-latest-version '''41.*''' +++++++++++++++++++++++++++++++++++++++ The crash report flagged these programs; IPSEng32.dll = Symantec Intrusion Detection This is for Sumo's Related Bugs 1205987 NEW --- startup crash in PR_Read | GetStatusFileContents<T> with freecorder app ---------------------- Remove freecorder from your system.
jscher2000
  • Top 10 Contributor
8799 個解決方法 71970 個答案

To expand on that last message: Firefox is crashing within seconds of startup if you have either of the Applian Technologies programs Freecorder or Replay Media Catcher in combination with Norton security software (and possibly some other security software).

If you have either of those Applian programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running.

Will Firefox start normally after that?

If you prefer not to uninstall the program, other users have successfully used msconfig to prevent FlvSrvc.exe from running at startup and that fixed it.

To expand on that last message: Firefox is crashing within seconds of startup if you have ''either'' of the Applian Technologies programs Freecorder or Replay Media Catcher in combination with Norton security software (and possibly some other security software). If you have either of those Applian programs and it isn't essential, try uninstalling it and then restarting Windows to ensure that none of its components are left running. Will Firefox start normally after that? If you prefer not to uninstall the program, other users have successfully used msconfig to prevent '''FlvSrvc.exe''' from running at startup and that fixed it.

選擇的解決方法

To FredMcD: I checked my system and it didn't show any file Freecorder, however, Applian's Replay Media Catcher has a Freecorder version out now. I own a previous version that wasn't called Freecorder but was related. The IPSEng32.dll file in Norton doesn't affect my other computer's running of Mozilla.

To Jscher2000: I deactivated FlvSrvc.exe from my startup and Mozilla was working again but windows advised that I was starting in Selective mode rather than normal. So I activated that again and I uninstalled Applian's Replay Media Catcher 3 and Mozilla is working fine. I'll contact Applian about this. It always worked together in the past??

Thanks you guys for everything.

To FredMcD: I checked my system and it didn't show any file Freecorder, however, Applian's Replay Media Catcher has a Freecorder version out now. I own a previous version that wasn't called Freecorder but was related. The IPSEng32.dll file in Norton doesn't affect my other computer's running of Mozilla. To Jscher2000: I deactivated FlvSrvc.exe from my startup and Mozilla was working again but windows advised that I was starting in Selective mode rather than normal. So I activated that again and I uninstalled Applian's Replay Media Catcher 3 and Mozilla is working fine. I'll contact Applian about this. It always worked together in the past?? Thanks you guys for everything.