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Youtube website won't open with Firefox since I upgraded to Windows 10.

已張貼

Every time I try to access Youtube the browser returns the following message: "Connection was reset". I didn't have this problem when I was still using Windows 7.

Every time I try to access Youtube the browser returns the following message: "Connection was reset". I didn't have this problem when I was still using Windows 7.

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • Google Update
  • Intel web components updater - Installs and updates the Intel web components
  • Intel web components for Intel® Identity Protection Technology
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Shockwave Flash 19.0 r0
  • 5.1.40728.0

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0

更多資訊

FredMcD
  • Top 10 Contributor
4256 個解決方法 59602 個答案
Upgrade to Firefox 41.0.1 ---------- http://www.ehow.com/how_11385212_troubleshoot-reset-connection-firefox.html https://support.mozilla.org/en-US/kb/server-not-found-connection-problem https://support.mozilla.org/en-US/kb/firefox-cant-load-websites-other-browsers-can https://support.mozilla.org/en-US/kb/secure-connection-failed-error-message https://support.mozilla.org/en-US/kb/connection-untrusted-error-message '''http://kb.mozillazine.org/Error_loading_websites''' '''This Connection is Untrusted''' is sometimes caused because the computer system clock is wrong. Check the time / date / time zone settings.

提出問題者

I tried the above, including disabling Windows Defender and still can't open Youtube. I changed browser to Microsoft Edge but couldn't youtube homepage. I managed to open www.youtube.com/videos

I tried the above, including disabling Windows Defender and still can't open Youtube. I changed browser to Microsoft Edge but couldn't youtube homepage. I managed to open www.youtube.com/videos
Phoxuponyou 51 個解決方法 517 個答案

Are you typing in the URL? The solution for https://support.mozilla.org/en-US/questions/1022991 suggests that using a Google search instead may work. The answer there also lists some other things you can try.

Are you typing in the URL? The solution for https://support.mozilla.org/en-US/questions/1022991 suggests that using a Google search instead may work. The answer there also lists some other things you can try.

由 Phoxuponyou 於 修改

提出問題者

I have been able to get into the website by pulling down a URL from History which I had visited whilst still using Windows 7. I can then go anywhere else in the website except the home page. I have also used google search as suggested and been able to open Youtube videos and music....but NOT the homepage....

I have been able to get into the website by pulling down a URL from History which I had visited whilst still using Windows 7. I can then go anywhere else in the website except the home page. I have also used google search as suggested and been able to open Youtube videos and music....but NOT the homepage....
starmanjb 0 個解決方法 12 個答案

My problem is similar. I'm using Win10. Just updated my Kaspersky because the previous version was not compatible with Win10. Now, every time I do a search for a website, I get the following message. It does it with EVERY search engine. It won't let me add exceptions unless I go into Options and manually enter the page, and how can I do that if I don't know the URL of the page I'm trying to find? HELP.

My problem is similar. I'm using Win10. Just updated my Kaspersky because the previous version was not compatible with Win10. Now, every time I do a search for a website, I get the following message. It does it with EVERY search engine. It won't let me add exceptions unless I go into Options and manually enter the page, and how can I do that if I don't know the URL of the page I'm trying to find? HELP.
FredMcD
  • Top 10 Contributor
4256 個解決方法 59602 個答案

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.
Phoxuponyou 51 個解決方法 517 個答案

starmanjb said

My problem is similar. I'm using Win10. Just updated my Kaspersky because the previous version was not compatible with Win10. Now, every time I do a search for a website, I get the following message. It does it with EVERY search engine. It won't let me add exceptions unless I go into Options and manually enter the page, and how can I do that if I don't know the URL of the page I'm trying to find? HELP.

This may be unrelated but not uncommon. To avoid derailing, I'll just quickly say this may be your security suite scanning secure traffic (the search sites use HTTPS, correct?) and causing a certificate issue.

What does it say under Technical Details? Can you view the certificate and see who it is for and who is the authority on it? If it points to Kaspersky, you'll need to find out how you can fix their certificate in Firefox - or just disable the secure connection scanning and browser monitoring components in Kaspersky.

''starmanjb [[#answer-788568|said]]'' <blockquote> My problem is similar. I'm using Win10. Just updated my Kaspersky because the previous version was not compatible with Win10. Now, every time I do a search for a website, I get the following message. It does it with EVERY search engine. It won't let me add exceptions unless I go into Options and manually enter the page, and how can I do that if I don't know the URL of the page I'm trying to find? HELP. </blockquote> This may be unrelated but not uncommon. To avoid derailing, I'll just quickly say this may be your security suite scanning secure traffic (the search sites use HTTPS, correct?) and causing a certificate issue. What does it say under Technical Details? Can you view the certificate and see who it is for and who is the authority on it? If it points to Kaspersky, you'll need to find out how you can fix their certificate in Firefox - or just disable the secure connection scanning and browser monitoring components in Kaspersky.
Phoxuponyou 51 個解決方法 517 個答案

Regarding the original issue; since this issue exists on two separate browsers and if the above articles did not help, I'm starting to think it might be a HOSTS file change or antivirus interference (global, "root level").

The suggestions in http://kb.mozillazine.org/Error_loading_any_website#Error_loading_some_websites are worth going through. They go in-depth, and HOSTS for example is mentioned there, whereas it is not in the previous articles.

It's easy to check the HOSTS file. Find it at the location indicated in https://en.wikipedia.org/wiki/Hosts_%28file%29#Location_in_the_file_system and see if "youtube" is mentioned. If you see an entry with youtube, remove the entry or comment it out.

Here is a tutorial for editing HOSTS in Win10: https://www.petri.com/easily-edit-hosts-file-windows-10.

Regarding the original issue; since this issue exists on two separate browsers and if the above articles did not help, I'm starting to think it might be a HOSTS file change or antivirus interference (global, "root level"). The suggestions in http://kb.mozillazine.org/Error_loading_any_website#Error_loading_some_websites are worth going through. They go in-depth, and HOSTS for example is mentioned there, whereas it is not in the previous articles. It's easy to check the HOSTS file. Find it at the location indicated in https://en.wikipedia.org/wiki/Hosts_%28file%29#Location_in_the_file_system and see if "youtube" is mentioned. If you see an entry with youtube, remove the entry or comment it out. Here is a tutorial for editing HOSTS in Win10: https://www.petri.com/easily-edit-hosts-file-windows-10.