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Firefox crashes

  • 3 回覆
  • 5 有這個問題
  • 1147 次檢視
  • 最近回覆由 alicealiya

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Firefox does not start up. I get the error message "Firefox has stopped working" and give me the option to check internet for solution. Internet Explorer does not load as well. I have run System Config and found no errors. Only IE and Firefox apps are having problems. Below is the data from the error message:

Problem signature:

 Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	41.0.0.5738
 Application Timestamp:	55fb5aff
 Fault Module Name:	StackHash_0a9e
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	80000003
 Exception Offset:	00160778
 OS Version:	6.1.7601.2.1.0.256.48
 Locale ID:	1033
 Additional Information 1:	0a9e
 Additional Information 2:	0a9e372d3b4ad19135b953a78882e789
 Additional Information 3:	0a9e
 Additional Information 4:	0a9e372d3b4ad19135b953a78882e789

被選擇的解決方法

Do you have access to the web with your other programs? Run an update on something.

Have your ISP test your service.

Unplug the power to the modem for a slow 10 count to reset it.


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 ** Out Of Date

Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

從原來的回覆中察看解決方案 👍 1

所有回覆 (3)

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選擇的解決方法

Do you have access to the web with your other programs? Run an update on something.

Have your ISP test your service.

Unplug the power to the modem for a slow 10 count to reset it.


Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select Network. Look for Configure How Firefox Connects and press the Settings button. If you are using a proxy, make sure those settings are correct. If there is no proxy, first use No Proxy. If there is a problem, then try System Proxy.


Some problems occurs when your Internet security program was set to trust the previous version of Firefox, but no longer recognizes your updated version as trusted. Now how to fix the problem: To allow Firefox to connect to the Internet again;

  • Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
  • Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see

Configure firewalls so that Firefox can access the Internet. {web link}


Separate Issue; Your System Details shows;

Installed Plug-ins

Shockwave Flash 18.0 r0 ** Out Of Date

Adobe Shockwave for Director Netscape plug-in, version 12.1.4.154 Adobe Shockwave for Director Netscape plug-in, version 12.1.3.153
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Shockwave Director: Shockwave Standalone Installer / Uninstaller{web link} Shockwave Director Version 12.2.0.162 http://get.adobe.com/shockwave/

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I have the same trouble too. The stranger is I can start the Firefox web page by left click the Firefox Pined on Taskbar with one pined or frequent web pages that previous the Firefox was working and visited.

I tried either way , normal mode or safe mode but were still unable to start up it. Attached please find the troubleshooting image for your reference.

Your kindly helps would be appreciated.

Best regards.

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Very very amazing as when I started up the other browser i.e. Chrome and visited some web pages then turn off . And restart up Firefox, then it working without any stops or trouble occurs. Now my trouble has solved and hopefully, if someone has the same trouble, may try this way.