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New update today. Now my firefox crashes every time I use it. Help!

  • 1 回覆
  • 1 有這個問題
  • 10 次檢視
  • 最近回覆由 jscher2000

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My firefox updated today and now it crashes within minutes each time I try to use it. Been using Chrome today and it is working fine, but all my bookmarks are on firefox, so I would like it to work again. Help please!

被選擇的解決方法

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog? If so, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the article "Firefox crashes - asking for support" for steps to get those crash IDs from the about:crashes page (or from disk), and then post some of the recent ones here.

Also and/or meanwhile, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?

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選擇的解決方法

Sorry to hear about the crashes. Are you getting the Mozilla Crash Reporter dialog? If so, your Firefox may have logged some data that would help track down the cause of the problem. You can submit that data to Mozilla and share it with forum volunteers to see whether it points to the solution. Please check the article "Firefox crashes - asking for support" for steps to get those crash IDs from the about:crashes page (or from disk), and then post some of the recent ones here.

Also and/or meanwhile, could you test in Firefox's Safe Mode? That's a standard diagnostic tool to deactivate extensions and some advanced features of Firefox. More info: Troubleshoot Firefox issues using Safe Mode.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any less crashy?