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Firefox crashes

  • 15 回覆
  • 4 有這個問題
  • 304 次檢視
  • 最近回覆由 cor-el

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New / latest version just not responding simple home page... Boston.com

被選擇的解決方法

could you try to remove the flash player plugin with the uninstaller provided by adobe at https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and reinstall it again afterwards?

從原來的回覆中察看解決方案 👍 0

所有回覆 (15)

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hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

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philipp said

hello, could you provide your latest few submitted crash reports? please enter about:crashes into the location bar, copy the latest few report ids from there starting with bp- & paste them here into a forum reply. this will give us a better understanding what may be triggering those crashes.

bp-8fe562fb-f74a-4aed-acbb-df7fa2150923

UUID 8fe562fb-f74a-4aed-acbb-df7fa2150923 Date Processed 2015-09-23 20:02:33.696518 Process Type plugin Shockwave Flash Version:19.0.0.185 Filename:NPSWF32_19_0_0_185.dll Uptime 630 Install Age 1085 since version was first installed. Install Time 2015-09-23 18:45:34 Product Firefox Version 41.0 Build ID 20150917150946 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 Build Architecture x86 Build Architecture Info GenuineIntel family 6 model 58 stepping 9 | 8 Crash Reason EXCEPTION_BREAKPOINT Crash Address 0x59043d9d User Comments App Notes

AdapterVendorID: 0x10de, AdapterDeviceID: 0x0dfc, AdapterSubsysID: 05351028, AdapterDriverVersion: 9.18.13.2762 D2D- D2D1.1- D2D1.1+ D2D+ DWrite- DWrite+ D3D11 Layers- D3D11 Layers+

Processor Notes ip-172-31-38-220.1279:2015; MozillaProcessorAlgorithm2015; non-integer value of "SecondsSinceLastCrash"; skunk_classifier: reject - not a plugin hang EMCheckCompatibility

True

Winsock LSP

MSAFD Tcpip [TCP/IP] : 2 : 1 :

MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [RAW/IP] : 2 : 3 :  
MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
RSVP TCPv6 Service Provider : 2 : 1 :  
RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
RSVP UDPv6 Service Provider : 2 : 2 :  
RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
MSAFD RfComm [Bluetooth] : 2 : 1 : 

Adapter Vendor ID

0x10de

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選擇的解決方法

could you try to remove the flash player plugin with the uninstaller provided by adobe at https://helpx.adobe.com/flash-player/kb/uninstall-flash-player-windows.html and reinstall it again afterwards?

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That is a problem with the Shockwave Flash plugin.

  • Firefox 41.0 Crash Report [@ npswf32_19_0_0_185.dll@0x363d9d ]

You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

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This had a red circle around it - modules? NPSWF32_19_0_0_185.dll 19.0.0.185 F7FF49DE4E65407B801F15D26BF4561D1 NPSWF32.pdb

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Here is this..

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ok, uninstall / reinstall flash i think has worked. thanks!

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i am still seeing an issue.. did most of things listed. uninstalled/reinstalled flash. updated video driver.

still happening F1398665248_

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Did you try the suggestions I posted above?

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yes, most of them... everything but this one, disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later

I'll research how to do that..but I'm over on Chrome. until i get resolved, like using Mozilla.

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enabled telemetry also in case it helps.

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You can disable protected mode in the Flash plugin via the Plugins Add-ons page (about:addons)(Tools > Add-ons > Plugins).

See:

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Done, I'll see if that helps.

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I'm seeing much better response now after the last disable protected mode, i tihnk that was it...thanks

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You're welcome.