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技術支援討論區

Firefox 40.0.3 and Flash Issues

已張貼

Windows 10 with Firefox 40.0.3 installed seems to be having major performance issues with Flash based websites and content. Sites that use Flash to stream video either show a black box or nothing at all, other sites load and then firefox cpu usage jumps to over 30% on my well spec'd PC well the page attempts to load and scrolling becomes very erractic and looking at the tab the loading progress circle becomes very choppy.

I have removed Firefox and tried in safe mode and with all addon's disabled and issue persists. Rolled back to the last 39 version and issue seems to be there too but moving up to the latest 41 beta seems to resolve issue.

Windows 10 with Firefox 40.0.3 installed seems to be having major performance issues with Flash based websites and content. Sites that use Flash to stream video either show a black box or nothing at all, other sites load and then firefox cpu usage jumps to over 30% on my well spec'd PC well the page attempts to load and scrolling becomes very erractic and looking at the tab the loading progress circle becomes very choppy. I have removed Firefox and tried in safe mode and with all addon's disabled and issue persists. Rolled back to the last 39 version and issue seems to be there too but moving up to the latest 41 beta seems to resolve issue.
附加的畫面擷圖

被選擇的解決方法

Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

從原來的回覆中察看解決方案 0

額外的系統細節

已安裝的外掛程式

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.12
  • PlayNow Plugin
  • CANON iMAGE GATEWAY Album Plugin Utility Module for IJ
  • Google Update
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 11.60.2 for Mozilla browsers
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • LastPass Plugin
  • NPWLPG
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 18.0 r0
  • VLC media player Web Plugin
  • iTunes Detector Plug-in

應用程式

  • Firefox 40.0.3
  • 使用者代理:Mozilla/5.0 (Windows NT 10.0; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

擴充套件

  • LastPass 3.2.16 (support@lastpass.com)
  • Logitech SetPoint 6.5 ({F003DA68-8256-4b37-A6C4-350FA04494DF})
  • Norton Toolbar 2015.5.2.24 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon R9 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x6798
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 amdxc64 aticfx32 aticfx32 aticfx32 amdxc32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 3001174b
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.10240.16430
  • driverDate: 7-15-2015
  • driverDate2:
  • driverVersion: 15.200.1062.1002
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon R9 200 Series Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
FredMcD
  • Top 10 Contributor
4261 個解決方法 59658 個答案

選擇的解決方法

Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Update your Flash Player '''Version 19.0.0.185<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

提出問題者

FredMcD said

Update your Flash Player Version 19.0.0.185
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Well I'll be, Flash 19 wasn't available yesterday and today it is and yes this solves the issue. Thanks Fred!

''FredMcD [[#answer-784088|said]]'' <blockquote> Update your Flash Player '''Version 19.0.0.185<br>https://www.adobe.com/products/flashplayer/distribution3.html''' '''Note: Windows users''' must download the “Internet Explorer” '''and''' “Plugin-based browsers” installers. Note: Edge on Win10 does not use ActiveX version but its own Flash. See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration </blockquote> Well I'll be, Flash 19 wasn't available yesterday and today it is and yes this solves the issue. Thanks Fred!