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技術支援討論區

My Firefox keeps crashing at random times and is getting more frequent

已張貼

My firefox has been crashing for a while now at random times. Now it's doing it pretty frequently. I need help figuring out what is causing this. thank you

My firefox has been crashing for a while now at random times. Now it's doing it pretty frequently. I need help figuring out what is causing this. thank you

被選擇的解決方法

Hasn't crashed since that fix. Looks like that did it. Thanks everyone for the help.

從原來的回覆中察看解決方案 1

額外的系統細節

已安裝的外掛程式

  • Google Update
  • NPWLPG
  • Shockwave Flash 18.0 r0

應用程式

  • Firefox 40.0.3
  • 使用者代理:Mozilla/5.0 (Windows NT 6.1; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/40.0.3/WINNT/en-US/

擴充套件

  • Skype Click to Call 7.4.0.9058 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription: AMD Radeon HD 6530D
  • adapterDescription2:
  • adapterDeviceID: 0x964a
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterSubsysID: 17071565
  • adapterSubsysID2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.17461
  • driverDate: 7-15-2015
  • driverDate2:
  • driverVersion: 15.200.1062.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d 1.1', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d 1.1', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: True
  • webglRenderer: Google Inc. -- ANGLE (AMD Radeon HD 6530D Direct3D11 vs_5_0 ps_5_0)
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否
the-edmeister
  • Top 25 Contributor
  • Moderator
5398 個解決方法 40149 個答案

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash. #Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below. #Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste those IDs into the "Post a Reply" box. ''' Note:''' If a recent Report ID does not start with '''bp-''' click on it to submit the report. (Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.) ;[[Image:aboutcrashesFx29|width=500]] Thank you for your help! More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article.

提出問題者

bp-2397f6d8-c9cb-4212-becd-36d3d2150919 9/19/2015 10:34 AM bp-d7705271-d8b0-4384-82cc-61cf72150919 9/19/2015 10:28 AM bp-61cf0fe0-78f3-4784-96c4-48b7e2150919 9/19/2015 10:26 AM bp-0fad4a39-83fd-4c82-b02b-5a0662150919 9/19/2015 8:13 AM bp-e1fc5642-73ed-4018-896a-cdbab2150919 9/19/2015 5:55 AM bp-a180c7d7-5252-417e-8814-8af712150918 9/18/2015 8:57 AM

bp-2397f6d8-c9cb-4212-becd-36d3d2150919 9/19/2015 10:34 AM bp-d7705271-d8b0-4384-82cc-61cf72150919 9/19/2015 10:28 AM bp-61cf0fe0-78f3-4784-96c4-48b7e2150919 9/19/2015 10:26 AM bp-0fad4a39-83fd-4c82-b02b-5a0662150919 9/19/2015 8:13 AM bp-e1fc5642-73ed-4018-896a-cdbab2150919 9/19/2015 5:55 AM bp-a180c7d7-5252-417e-8814-8af712150918 9/18/2015 8:57 AM
FredMcD
  • Top 10 Contributor
4246 個解決方法 59401 個答案

The crash report flagged these programs;

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

The crash report flagged these programs; atiuxpag.dll = Advanced Micro Devices atidxx32.dll = Advanced Micro Devices = Radeon DirectX msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver ------------------- check this: * see if there are updates for your graphics drive drivers '''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration''' * disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) '''https://forums.adobe.com/message/4468493#TemporaryWorkaround''' * disable hardware acceleration in the Flash plugin '''https://forums.adobe.com/thread/891337''' See also: * '''http://kb.mozillazine.org/Flash#Troubleshooting'''

提出問題者

thanks for the help thus far. this is what I have figured out:

it says my AMD Radeon HD 6530D has all the updated drivers.

I have disabled protected mode in Flash plug-in via the addition to that file as directed

and hardware acceleration was already disabled.

thanks for the help thus far. this is what I have figured out: it says my AMD Radeon HD 6530D has all the updated drivers. I have disabled protected mode in Flash plug-in via the addition to that file as directed and hardware acceleration was already disabled.

提出問題者

It's Monday and Firefox was still crashing all day yesterday.

bp-713c6bff-2047-4eb8-8ca1-265fc2150920 9/20/2015 8:37 AM bp-0b404500-5e73-409e-b17f-006c72150920 9/20/2015 7:20 AM bp-9da4c554-d5af-4856-a21f-e79452150920 9/20/2015 5:45 AM bp-2edcf985-06a9-4553-9c41-64c5e2150920 9/20/2015 4:53 AM

help?

It's Monday and Firefox was still crashing all day yesterday. bp-713c6bff-2047-4eb8-8ca1-265fc2150920 9/20/2015 8:37 AM bp-0b404500-5e73-409e-b17f-006c72150920 9/20/2015 7:20 AM bp-9da4c554-d5af-4856-a21f-e79452150920 9/20/2015 5:45 AM bp-2edcf985-06a9-4553-9c41-64c5e2150920 9/20/2015 4:53 AM help?
FredMcD
  • Top 10 Contributor
4246 個解決方法 59401 個答案

The crash report flagged these programs;

atiuxpag.dll = Advanced Micro Devices

atidxx32.dll = Advanced Micro Devices = Radeon DirectX


https://www.bing.com/search?q=Advanced%20Micro%20Devices&pc=MOZI Check that you have the latest programs.

The crash report flagged these programs; atiuxpag.dll = Advanced Micro Devices atidxx32.dll = Advanced Micro Devices = Radeon DirectX ------------------ https://www.bing.com/search?q=Advanced%20Micro%20Devices&pc=MOZI Check that you have the latest programs.

提出問題者

thanks for the link and the suggestion. However, I went there and had them auto detect the driver and it did so, came back saying I already had the latest driver installed.

thanks for the link and the suggestion. However, I went there and had them auto detect the driver and it did so, came back saying I already had the latest driver installed.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59401 個答案

I've called the big guys to help you. Good luck.

I've called the big guys to help you. Good luck.

提出問題者

Hi everyone. I went to 'about:preferences" and then tools, options, browsing and found where it said "enable hardware acceleration where available" and unclicked that box.

Do you guys think that will do it? found that solution on another mozilla firefox thread where someone was getting the "EXCEPTION_ACCESS_VIOLATION_WRITE" notice.

let me know if you think that will do it or if I just set off WWIII or something. thanks

Hi everyone. I went to 'about:preferences" and then tools, options, browsing and found where it said "enable hardware acceleration where available" and unclicked that box. Do you guys think that will do it? found that solution on another mozilla firefox thread where someone was getting the "EXCEPTION_ACCESS_VIOLATION_WRITE" notice. let me know if you think that will do it or if I just set off WWIII or something. thanks

提出問題者

"Try to disable hardware acceleration in Firefox.

   Tools > Options > Advanced > General > Browsing: hau
   https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes 
   https://hacks.mozilla.org/2010/09/hardware-acceleration/ "


and just everyone knows.. this is where I found it

https://support.mozilla.org/en-US/questions/958870

"Try to disable hardware acceleration in Firefox. Tools > Options > Advanced > General > Browsing: hau https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes https://hacks.mozilla.org/2010/09/hardware-acceleration/ " and just everyone knows.. this is where I found it https://support.mozilla.org/en-US/questions/958870
FredMcD
  • Top 10 Contributor
4246 個解決方法 59401 個答案

willyloman said

Do you guys think that will do it?

Time will tell.

''willyloman [[#answer-784004|said]]'' <blockquote> Do you guys think that will do it? </blockquote> Time will tell.

選擇的解決方法

Hasn't crashed since that fix. Looks like that did it. Thanks everyone for the help.

Hasn't crashed since that fix. Looks like that did it. Thanks everyone for the help.