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Customize isn't working and LastPass icon isn't appearing

已張貼

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab.

After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

On two different profiles, the Customize option simply isn't working. I see three different places on the GUI to click on Customize, and none works. Nothing happens when I click on them, beyond the letters "Customize" appearing at the top of a tab. After appearing earlier this evening, the LastPass icon is also failing to appear on both profiles.

額外的系統細節

已安裝的外掛程式

  • Citrix Online App Detector Plugin
  • Foxit PhantomPDF Plug-In For Firefox and Netscape
  • DRM Store Netscape Plugin
  • Shockwave Flash 18.0.0.232
  • Shockwave for Director 12.1.9.160
  • Microsoft® DRM

應用程式

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0

更多資訊

FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

The crash report is about 5 pages of data. That is why we need the report number.

https://crash-stats.mozilla.com/report/index/bc0a9456-52ed-4194-a1d5-fc15b2150918

The crash report flagged these programs;

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.


Download the current full installer for the above. Then remove it from your system. Use a registry scanner / repair. Then reboot. Is there still a problem?

The crash report is about 5 pages of data. That is why we need the report number. https://crash-stats.mozilla.com/report/index/bc0a9456-52ed-4194-a1d5-fc15b2150918 The crash report flagged these programs; KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. --------------------- Download the current full installer for the above. Then remove it from your system. Use a registry scanner / repair. Then reboot. Is there still a problem?

提出問題者

Thank you again.

"The crash report is about 5 pages of data. That is why we need the report number." I don't understand. I thought I provided it to you. Wouldn't that be the UUID?

There are now six more crash reports since that one.

"If any reports do not have BP in front of the numbers/letters, click it and select Submit." I don't see "Submit", so I'm lost there.

Not long ago this problem appeared to have resolved by itself without me doing anything further with the extensions. Now I'm back to Customize, Recently Closed Tabs, and Session Manager not working. I also noticed that the Duplicate Tab right-click option doesn't work.

"KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

Download the current full installer for the above. Then remove it from your system. Use a registry scanner / repair. Then reboot. Is there still a problem?" This is shareware. You're suggesting I uninstall it? Wouldn't simply closing it out (absence verified on Process Explorer) suffice? How could it cause a problem when it's not running?

Thank you again. "The crash report is about 5 pages of data. That is why we need the report number." I don't understand. I thought I provided it to you. Wouldn't that be the UUID? There are now six more crash reports since that one. "If any reports do not have BP in front of the numbers/letters, click it and select Submit." I don't see "Submit", so I'm lost there. Not long ago this problem appeared to have resolved by itself without me doing anything further with the extensions. Now I'm back to Customize, Recently Closed Tabs, and Session Manager not working. I also noticed that the Duplicate Tab right-click option doesn't work. "KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. Download the current full installer for the above. Then remove it from your system. Use a registry scanner / repair. Then reboot. Is there still a problem?" This is shareware. You're suggesting I uninstall it? Wouldn't simply closing it out (absence verified on Process Explorer) suffice? How could it cause a problem when it's not running?
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

You only provided one report. There are others listed. Follow the instructions on how to post them here. The report numbers, not the reports.

You only provided one report. There are others listed. Follow the instructions on how to post them here. The report '''numbers,''' not the reports.

提出問題者

Report ID Date Submitted 066dedc5-bf4d-4e6f-9e6f-32c6c4702914 9/22/2015 bp-de6a4209-894a-409b-b522-aadb82150922 9/22/2015 027006e7-0ca1-43a7-8b93-019756da454a 9/22/2015 44ed3ced-76ec-4330-80c6-d6f070aa6cca 9/19/2015 bp-f3c1aa16-1655-4de4-a2e4-0310b2150919 9/19/2015 d236db30-58a3-4913-a68f-d13eb3eb6caf 9/18/2015 edd7b3e7-86bf-45b9-bf98-3e46e5f91bfa 9/18/2015 bp-bc0a9456-52ed-4194-a1d5-fc15b2150918 9/17/2015 e5948582-e3bb-424a-965f-f28807a84ff1 9/15/2015 96ff7a37-aeda-4e93-878d-046f5d9be157 9/9/2015

Report ID Date Submitted 066dedc5-bf4d-4e6f-9e6f-32c6c4702914 9/22/2015 bp-de6a4209-894a-409b-b522-aadb82150922 9/22/2015 027006e7-0ca1-43a7-8b93-019756da454a 9/22/2015 44ed3ced-76ec-4330-80c6-d6f070aa6cca 9/19/2015 bp-f3c1aa16-1655-4de4-a2e4-0310b2150919 9/19/2015 d236db30-58a3-4913-a68f-d13eb3eb6caf 9/18/2015 edd7b3e7-86bf-45b9-bf98-3e46e5f91bfa 9/18/2015 bp-bc0a9456-52ed-4194-a1d5-fc15b2150918 9/17/2015 e5948582-e3bb-424a-965f-f28807a84ff1 9/15/2015 96ff7a37-aeda-4e93-878d-046f5d9be157 9/9/2015
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

bp-f3c1aa16-1655-4de4-a2e4-0310b2150919

Signature ZwOpenFile

patrolpro.dll = BillP Studios Window Detection

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

LavasoftTcpService.dll = Lavasoft Limited

icudt52.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++++++++ bp-de6a4209-894a-409b-b522-aadb82150922

KeyCrypt32(2).dll = Zemana AntiLogger

This is for Sumo's Related Bugs

1192528 RESOLVED DUPLICATE [e10s] - constantly crashing when visiting premier league fantasy with different crash signatures 1126245 RESOLVED FIXED [e10s] Crash on Disqus Password Change 1116884 NEW --- [meta] e10s KillHard aborts on Windows odbcint.dll = Microsoft ODBC Resource


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

bp-f3c1aa16-1655-4de4-a2e4-0310b2150919 Signature ZwOpenFile patrolpro.dll = BillP Studios Window Detection KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. LavasoftTcpService.dll = Lavasoft Limited icudt52.dll = International Components for Unicode ++++++++++++++++++++++++++++++++++++++++++++ bp-de6a4209-894a-409b-b522-aadb82150922 KeyCrypt32(2).dll = Zemana AntiLogger This is for Sumo's Related Bugs 1192528 RESOLVED DUPLICATE [e10s] - constantly crashing when visiting premier league fantasy with different crash signatures 1126245 RESOLVED FIXED [e10s] Crash on Disqus Password Change 1116884 NEW --- [meta] e10s KillHard aborts on Windows odbcint.dll = Microsoft ODBC Resource ------------------------ Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833 See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration --------------------- Some of your crash reports weren’t sent to the Mozilla Servers. In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in.

提出問題者

"bp-f3c1aa16-1655-4de4-a2e4-0310b2150919

Signature ZwOpenFile

patrolpro.dll = BillP Studios Window Detection

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

LavasoftTcpService.dll = Lavasoft Limited

icudt52.dll = International Components for Unicode"

Could you explain this for me? Is this suggesting that WinPatrol and Lavasoft's Web Companion are causing problems with Firefox?

"1192528 RESOLVED DUPLICATE [e10s] - constantly crashing when visiting premier league fantasy with different crash signatures 1126245 RESOLVED FIXED [e10s] Crash on Disqus Password Change" I don't know anything about that or any other fantasy league. I've never looked into them. I haven't changed that password lately.

"Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833" I can't get past a roadblock on System File Check, because I'm on XP, and the actual XP CD didn't come with my Dell. Thanks a lot, Dell.

"In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit." Again, I don't see any place where I can select "Submit". I note that he about:crash page does say "Submitted Crash Reports"

"Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in." Are you wanting me to do as I did with the bc0a9456-52ed-4194-a1d5-fc15b2150918 report on the previous page of this thread?

"bp-f3c1aa16-1655-4de4-a2e4-0310b2150919 Signature ZwOpenFile patrolpro.dll = BillP Studios Window Detection KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. LavasoftTcpService.dll = Lavasoft Limited icudt52.dll = International Components for Unicode" Could you explain this for me? Is this suggesting that WinPatrol and Lavasoft's Web Companion are causing problems with Firefox? "1192528 RESOLVED DUPLICATE [e10s] - constantly crashing when visiting premier league fantasy with different crash signatures 1126245 RESOLVED FIXED [e10s] Crash on Disqus Password Change" I don't know anything about that or any other fantasy league. I've never looked into them. I haven't changed that password lately. "Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833" I can't get past a roadblock on System File Check, because I'm on XP, and the actual XP CD didn't come with my Dell. Thanks a lot, Dell. "In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit." Again, I don't see any place where I can select "Submit". I note that he about:crash page does say "Submitted Crash Reports" "Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in." Are you wanting me to do as I did with the bc0a9456-52ed-4194-a1d5-fc15b2150918 report on the previous page of this thread?
cor-el
  • Top 10 Contributor
  • Moderator
17470 個解決方法 157890 個答案

Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release.

If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software.

  • Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions.

Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.

  • (32 bit Windows) "C:\Program Files\Mozilla Firefox\"
  • (64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\"

Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

If you keep having problems then create a new profile.


Do a clean reinstall and delete the Firefox program folder before (re)installing a fresh copy of the current Firefox release. *Download the Firefox installer and save the file to the desktop<br>https://www.mozilla.org/en-US/firefox/all/ If possible uninstall your current Firefox version to cleanup the Windows registry and settings in security software. *Do NOT remove "personal data" when you uninstall your current Firefox version, because this will remove all profile folders and you lose personal data like bookmarks and passwords including data in profiles created by other Firefox versions. Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer. *(32 bit Windows) "C:\Program Files\Mozilla Firefox\" *(64 bit Windows) "C:\Program Files (x86)\Mozilla Firefox\" *It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling. *http://kb.mozillazine.org/Uninstalling_Firefox Your bookmarks and other personal data are stored in the Firefox profile folder and won't be affected by an uninstall and (re)install, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data. If you keep having problems then create a new profile. ---- *http://kb.mozillazine.org/Profile_folder_-_Firefox *http://kb.mozillazine.org/Profile_backup *http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Clean_reinstall
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

conceptualclarity said

Could you explain this for me? Is this suggesting that WinPatrol and Lavasoft's Web Companion are causing problems with Firefox?

They could be the cause. Or, other victims of what caused the crash. Sometimes, these lists show us a pattern we can follow.

Related Bugs

This is for Sumo's. Related bugs shows the same problem may also be on other systems, and needs a closer look by the programmers.

I can't get past a roadblock on System File Check, because I'm on XP, and the actual XP CD didn't come with my Dell. Thanks a lot, Dell.

Microsoft Fix it Solution Center: troubleshooting software issues

https://support.microsoft.com

Are you wanting me to do as I did with the bc0a9456-52ed-4194-a1d5-fc15b2150918 report on the previous page of this thread?

When Firefox crashes, a "watchdog" creates a report to send to the Mozilla servers. This way, the reason for the crash can be discovered. No personal information is sent. Only data about your system.

But if the report is not sent, nothing can be done because no one knows there was a crash. Such reports must be sent manually. If a report was sent, it changes to bp to show the report was received.

Once a report is submitted, post the bp report number here, and then we can look over it to find the cause.

''conceptualclarity [[#answer-785594|said]]'' <blockquote> Could you explain this for me? Is this suggesting that WinPatrol and Lavasoft's Web Companion are causing problems with Firefox? </blockquote> They could be the cause. Or, other victims of what caused the crash. Sometimes, these lists show us a pattern we can follow. <blockquote> Related Bugs </blockquote> This is for Sumo's. Related bugs shows the same problem may also be on other systems, and needs a closer look by the programmers. <blockquote> I can't get past a roadblock on System File Check, because I'm on XP, and the actual XP CD didn't come with my Dell. Thanks a lot, Dell. </blockquote> '''[http://support.microsoft.com/fixit/ Microsoft Fix it Solution Center: troubleshooting software issues]''' https://support.microsoft.com <blockquote> Are you wanting me to do as I did with the bc0a9456-52ed-4194-a1d5-fc15b2150918 report on the previous page of this thread? </blockquote> When Firefox crashes, a "watchdog" creates a report to send to the Mozilla servers. This way, the reason for the crash can be discovered. '''No personal information''' is sent. Only data about your system. But if the report is not sent, nothing can be done because no one knows there was a crash. Such reports must be sent manually. If a report was sent, it changes to '''bp''' to show the report was received. Once a report is submitted, post the '''bp''' report number here, and then we can look over it to find the cause.

提出問題者

Thank you, Corel. I am keeping your advice in mind. I suppose now would be a good time to use MozBackup.

"This is for Sumo's." What's Sumo's?

"Microsoft Fix it Solution Center: troubleshooting software issues https://support.microsoft.com" They say no support for XP.

bp-af07693e-9377-445d-855e-d54092150925 9/25/2015 1:15 PM bp-b036e0aa-4fdb-48c6-b2a3-1c4d42150925 9/25/2015 1:13 PM bp-6da58cd8-d747-4854-9b7a-ad8792150925 9/25/2015 1:11 PM bp-0ac79186-60dc-4e31-badb-96d882150925 9/25/2015 1:10 PM bp-bec4f69c-f33a-4f0d-b257-40af02150925 9/25/2015 1:10 PM bp-b36b13f5-24ea-4829-a335-a185a2150925 9/25/2015 1:07 PM bp-6dc21ac2-dc20-4f42-be27-8089d2150925 9/25/2015 1:06 PM bp-f6e782fc-1ac2-4059-83de-1594c2150925 9/25/2015 1:05 PM bp-5f67248a-96d1-4578-ae58-272e52150925 9/25/2015 1:03 PM bp-0737bda5-dc9f-4923-b2a5-3293c2150925 9/25/2015 1:02 PM bp-d0e2008c-b1fb-4e56-a489-fdaa52150925 9/25/2015 12:54 PM bp-d3795f7c-3f04-41c5-b288-d8ea02150925 9/25/2015 bp-cae3e828-a06b-4254-b3d7-08c792150924 9/24/2015 bp-de6a4209-894a-409b-b522-aadb82150922 9/22/2015 bp-f3c1aa16-1655-4de4-a2e4-0310b2150919 9/19/2015 bp-bc0a9456-52ed-4194-a1d5-fc15b2150918 9/17/2015

Thank you, Corel. I am keeping your advice in mind. I suppose now would be a good time to use MozBackup. "This is for Sumo's." What's Sumo's? "Microsoft Fix it Solution Center: troubleshooting software issues https://support.microsoft.com" They say no support for XP. bp-af07693e-9377-445d-855e-d54092150925 9/25/2015 1:15 PM bp-b036e0aa-4fdb-48c6-b2a3-1c4d42150925 9/25/2015 1:13 PM bp-6da58cd8-d747-4854-9b7a-ad8792150925 9/25/2015 1:11 PM bp-0ac79186-60dc-4e31-badb-96d882150925 9/25/2015 1:10 PM bp-bec4f69c-f33a-4f0d-b257-40af02150925 9/25/2015 1:10 PM bp-b36b13f5-24ea-4829-a335-a185a2150925 9/25/2015 1:07 PM bp-6dc21ac2-dc20-4f42-be27-8089d2150925 9/25/2015 1:06 PM bp-f6e782fc-1ac2-4059-83de-1594c2150925 9/25/2015 1:05 PM bp-5f67248a-96d1-4578-ae58-272e52150925 9/25/2015 1:03 PM bp-0737bda5-dc9f-4923-b2a5-3293c2150925 9/25/2015 1:02 PM bp-d0e2008c-b1fb-4e56-a489-fdaa52150925 9/25/2015 12:54 PM bp-d3795f7c-3f04-41c5-b288-d8ea02150925 9/25/2015 bp-cae3e828-a06b-4254-b3d7-08c792150924 9/24/2015 bp-de6a4209-894a-409b-b522-aadb82150922 9/22/2015 bp-f3c1aa16-1655-4de4-a2e4-0310b2150919 9/19/2015 bp-bc0a9456-52ed-4194-a1d5-fc15b2150918 9/17/2015
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案

Signature CreateFileMappingA

Signature shutdownhang

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. ++++++++++++++++++++++++++++++++++++++ bp-b036e0aa-4fdb-48c6-b2a3-1c4d42150925

lpxpcom.dll = LastPass

KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana.

Total Virtual Memory 2147352576 Available Virtual Memory 1647538176 System Memory Use Percentage 83 Available Page File 1460027392 Available Physical Memory 344948736

Related Bugs 1186203 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | nsThread::ProcessNextEvent(bool, bool*) | NS_InvokeByIndex


Download the current Zemana. full installer and save it. Remove Zemana. from your system. After re-booting, use a register scanner/repair. Now try Firefox. Do Not install Zemana. at this time.

If there is still a problem, disable LastPass as a test.

Signature CreateFileMappingA Signature shutdownhang KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. ++++++++++++++++++++++++++++++++++++++ bp-b036e0aa-4fdb-48c6-b2a3-1c4d42150925 lpxpcom.dll = LastPass KeyCrypt32(2).dll = Zemana AntiLogger SDK or Zemana AntiLogger Free belongs to software AntiLogger SDK or AntiLogger Free by Zemana. Total Virtual Memory 2147352576 Available Virtual Memory 1647538176 System Memory Use Percentage 83 Available Page File 1460027392 Available Physical Memory 344948736 Related Bugs 1186203 NEW --- crash in shutdownhang | WaitForSingleObjectEx | WaitForSingleObject | PR_Wait | nsThread::ProcessNextEvent(bool, bool*) | NS_InvokeByIndex ----------------------- Download the current Zemana. full installer and save it. Remove Zemana. from your system. After re-booting, use a register scanner/repair. Now try Firefox. '''Do Not''' install Zemana. at this time. If there is still a problem, disable LastPass as a test.

提出問題者

The latest crash report, bp-908b1fbc-2da3-4040-b75b-f1bd72150925, is from this afternoon when I was shutting down by clicking the upper right hand corner X. Typically I have to click twice for it to respond. I believe that many of the previous crashes were of the same nature.

Right now Zemana Antilogger is not running, confirmed on Process Explorer and Task Manager. And the Firefox dysfunction is there: Customize, Duplicate Tab, Session Manager, Recently Closed Tabs all not working. How could Zemana be the culprit now if it is not running?

In the last couple of days I have had all kinds of back-and forth with these functions working and not working and with the LinkExtend toolbar and the Status Bar appearing and disappearing.

The latest crash report, bp-908b1fbc-2da3-4040-b75b-f1bd72150925, is from this afternoon when I was shutting down by clicking the upper right hand corner X. Typically I have to click twice for it to respond. I believe that many of the previous crashes were of the same nature. Right now Zemana Antilogger is not running, confirmed on Process Explorer and Task Manager. And the Firefox dysfunction is there: Customize, Duplicate Tab, Session Manager, Recently Closed Tabs all not working. How could Zemana be the culprit now if it is not running? In the last couple of days I have had all kinds of back-and forth with these functions working and not working and with the LinkExtend toolbar and the Status Bar appearing and disappearing.
FredMcD
  • Top 10 Contributor
4246 個解決方法 59390 個答案
Remove Zemana. from your system. Do Not install Zemana. at this time. If there is still a problem, disable LastPass as a test.
<blockquote> Remove Zemana. from your system. '''Do Not''' install Zemana. at this time. If there is still a problem, disable LastPass as a test. </blockquote>