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Why does firefox close immediately after printing a page?

  • 7 回覆
  • 1 有這個問題
  • 5 次檢視
  • 最近回覆由 FredMcD

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Hi,

I've successfully downloaded and installed Mozilla on my notebook running Windows XP, and the browser looks great and works well :)., except for when I print a page on my Epson R800, and then Mozilla closes itself down immediately after printing. I don't have any printing problems on other browsers or programs.

There are no crash reports on Mozilla as it only closes down, and I have gone through every stage of the troubleshooting help section and followed them through to all stages as required.

I'd love to use Mozilla and any advice is most appreciated.

Thanks, Ivor.

所有回覆 (7)

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 5.1; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


All Crash Reports

Extensions


Name: Dangerous Websites Blocker Version: 13.0.1.4480 Enabled: false ID: content_blocker@kaspersky.com

Name: Kaspersky URL Advisor Version: 13.0.1.4480 Enabled: false ID: url_advisor@kaspersky.com

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: Virtual Keyboard Version: 13.0.1.4480 Enabled: false ID: virtual_keyboard@kaspersky.com

Graphics


Adapter Description: NVIDIA GeForce 8700M GT Adapter Drivers: nv4_disp Adapter RAM: Unknown Asynchronous Pan/Zoom: none Device ID: 0x0409 Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. DirectWrite Enabled: false (0.0.0.0) Driver Date: 9-12-2008 Driver Version: 6.14.11.7913 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. Subsys ID: 05731558 Supports Hardware H264 Decoding: false Vendor ID: 0x10de WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer. windowLayerManagerRemote: true AzureCanvasBackend: skia AzureContentBackend: cairo AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.frecency_experiment: 4 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 font.name.serif.x-western: Trebuchet MS font.size.variable.x-western: 12 media.gmp-gmpopenh264.lastUpdate: 1442190816 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1442278291 network.auth.allow-subresource-auth: 2 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.history.expiration.transient_current_max_pages: 76640 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_EPSON_Stylus_Photo_R800.print_bgcolor: false print.printer_EPSON_Stylus_Photo_R800.print_bgimages: false print.printer_EPSON_Stylus_Photo_R800.print_colorspace: print.printer_EPSON_Stylus_Photo_R800.print_command: print.printer_EPSON_Stylus_Photo_R800.print_downloadfonts: false print.printer_EPSON_Stylus_Photo_R800.print_duplex: 1515870810 print.printer_EPSON_Stylus_Photo_R800.print_edge_bottom: 0 print.printer_EPSON_Stylus_Photo_R800.print_edge_left: 0 print.printer_EPSON_Stylus_Photo_R800.print_edge_right: 0 print.printer_EPSON_Stylus_Photo_R800.print_edge_top: 0 print.printer_EPSON_Stylus_Photo_R800.print_evenpages: true print.printer_EPSON_Stylus_Photo_R800.print_footercenter: print.printer_EPSON_Stylus_Photo_R800.print_footerleft: &PT print.printer_EPSON_Stylus_Photo_R800.print_footerright: &D print.printer_EPSON_Stylus_Photo_R800.print_headercenter: print.printer_EPSON_Stylus_Photo_R800.print_headerleft: &T print.printer_EPSON_Stylus_Photo_R800.print_headerright: &U print.printer_EPSON_Stylus_Photo_R800.print_in_color: true print.printer_EPSON_Stylus_Photo_R800.print_margin_bottom: 0.5 print.printer_EPSON_Stylus_Photo_R800.print_margin_left: 0.5 print.printer_EPSON_Stylus_Photo_R800.print_margin_right: 0.5 print.printer_EPSON_Stylus_Photo_R800.print_margin_top: 0.5 print.printer_EPSON_Stylus_Photo_R800.print_oddpages: true print.printer_EPSON_Stylus_Photo_R800.print_orientation: 0 print.printer_EPSON_Stylus_Photo_R800.print_page_delay: 50 print.printer_EPSON_Stylus_Photo_R800.print_paper_data: 9 print.printer_EPSON_Stylus_Photo_R800.print_paper_height: 11.00 print.printer_EPSON_Stylus_Photo_R800.print_paper_name: print.printer_EPSON_Stylus_Photo_R800.print_paper_size_type: 0 print.printer_EPSON_Stylus_Photo_R800.print_paper_size_unit: 1 print.printer_EPSON_Stylus_Photo_R800.print_paper_width: 8.50 print.printer_EPSON_Stylus_Photo_R800.print_plex_name: print.printer_EPSON_Stylus_Photo_R800.print_resolution: 1515870810 print.printer_EPSON_Stylus_Photo_R800.print_resolution_name: print.printer_EPSON_Stylus_Photo_R800.print_reversed: false print.printer_EPSON_Stylus_Photo_R800.print_scaling: 1.00 print.printer_EPSON_Stylus_Photo_R800.print_shrink_to_fit: true print.printer_EPSON_Stylus_Photo_R800.print_to_file: false print.printer_EPSON_Stylus_Photo_R800.print_unwriteable_margin_bottom: 0 print.printer_EPSON_Stylus_Photo_R800.print_unwriteable_margin_left: 0 print.printer_EPSON_Stylus_Photo_R800.print_unwriteable_margin_right: 0 print.printer_EPSON_Stylus_Photo_R800.print_unwriteable_margin_top: 0 privacy.sanitize.migrateFx3Prefs: true

Important Locked Preferences


JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.8 Version in use: 4.10.8

NSS Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSMIME Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSSSL Expected minimum version: 3.19.2 Basic ECC Version in use: 3.19.2 Basic ECC

NSSUTIL Expected minimum version: 3.19.2 Version in use: 3.19.2

Experimental Features


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Thank you for your prompt attention to this problem Fred, it's very much appreciated :).

I have now tried and again to start Mozilla in Safe Mode, and the issue is still there that it closes itself down immediately after printing a page.

Thanks again, Ivor.

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Note: WebGL Renderer: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.

Direct2D Enabled: Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.

DirectWrite Enabled: false (0.0.0.0)

GPU #2 Active: false

GPU Accelerated Windows: 0/1 Basic (OMTC) Blocked for your graphics driver version. Try updating your graphics driver to version 182.65 or newer.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

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Basically, the browser, or whatever program, sends data to the printers cache. After that, there should be no further contact.

Go to the printers support site, and download the current full installers. Also, check with their support site.

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Good afternoon Fred,

Thank you for your time on this matter - it's very much appreciated. At this point I'm going to organize a local IT person to investigate further as I'm not technical enough......

Thanks again, Ivor.

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Once you find a solution, please post it here for others to see. Good luck.