搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

When I browse suddenly the firefox screen turns black and then crashes. This might happen several times within a day.

  • 2 回覆
  • 1 有這個問題
  • 24 次檢視
  • 最近回覆由 FredMcD

more options

An example:

Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467-4b65-9578-c6b512150907 7/9/2015 1:33 μμ bp-4006e98c-ec98-4576-b671-1cf7b2150903 3/9/2015 10:25 πμ 514ddb05-5f7d-4d69-a4a8-e653c1035627 1/9/2015 6:53 μμ bp-9e6ed1f2-0286-46ec-acc9-ccc3c2150831 31/8/2015 12:02 μμ bp-a1bbba2f-6c46-4611-8e4c-ee2f32150825 25/8/2015 11:51 πμ b317f00f-e494-44bd-b943-eeee09a5a0c4 23/8/2015 7:04 μμ bp-2d62cd08-da68-4f35-a513-5fb652150821 21/8/2015 12:09 μμ bp-8f7a79e1-237c-4ed7-aa8c-c1e562150817 17/8/2015 12:38 μμ c28c4ccb-ab97-4a8a-a19a-b0674d8d0e18 13/8/2015 9:43 μμ 424e8e35-200f-47a2-9335-30edd8202aff 13/8/2015 12:32 πμ 7304c603-5fd3-432a-8a98-f0864ad0b4f1 13/8/2015 12:28 πμ

An example: Report ID Date Submitted bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909 9/9/2015 1:17 μμ bp-7c14b040-141b-40a2-bdfc-73c492150909 9/9/2015 9:40 πμ bp-d45f0127-0467-4b65-9578-c6b512150907 7/9/2015 1:33 μμ bp-4006e98c-ec98-4576-b671-1cf7b2150903 3/9/2015 10:25 πμ 514ddb05-5f7d-4d69-a4a8-e653c1035627 1/9/2015 6:53 μμ bp-9e6ed1f2-0286-46ec-acc9-ccc3c2150831 31/8/2015 12:02 μμ bp-a1bbba2f-6c46-4611-8e4c-ee2f32150825 25/8/2015 11:51 πμ b317f00f-e494-44bd-b943-eeee09a5a0c4 23/8/2015 7:04 μμ bp-2d62cd08-da68-4f35-a513-5fb652150821 21/8/2015 12:09 μμ bp-8f7a79e1-237c-4ed7-aa8c-c1e562150817 17/8/2015 12:38 μμ c28c4ccb-ab97-4a8a-a19a-b0674d8d0e18 13/8/2015 9:43 μμ 424e8e35-200f-47a2-9335-30edd8202aff 13/8/2015 12:32 πμ 7304c603-5fd3-432a-8a98-f0864ad0b4f1 13/8/2015 12:28 πμ

所有回覆 (2)

more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can try to disable hardware acceleration in Firefox.

  • Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available"

You need to close and restart Firefox after toggling this setting.

You can check if there is an update for your graphics display driver and check for hardware acceleration related issues.


You can check for problems with current Shockwave Flash plugin versions and try this:

See also:

more options

The crash report flagged,

Signature OOM


msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

Attention Sumo's, there are 20 related bugs bp-a489e3dc-7c44-44f7-ab0a-7a8e62150909


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration