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技術支援討論區

Firefox crashes

已張貼

Hello, so the crashes had not been as frequent, but I've noticed the weekly crashes occur, and with the reports having similar IDs, I figure there's still something else I'm doing wrong. I've attached the ID for the latest crash and hope to hear something soon. I've already gone through uninstalling-reinstalling my browser and updating my plugins to try to prevent crashes. If there are new suggestions, I'm open to them.

10abc81f-37a1-4807-af49-d515b2150905

Hello, so the crashes had not been as frequent, but I've noticed the weekly crashes occur, and with the reports having similar IDs, I figure there's still something else I'm doing wrong. I've attached the ID for the latest crash and hope to hear something soon. I've already gone through uninstalling-reinstalling my browser and updating my plugins to try to prevent crashes. If there are new suggestions, I'm open to them. 10abc81f-37a1-4807-af49-d515b2150905

由 TheArashi 於 修改

額外的系統細節

已安裝的外掛程式

  • Adobe® Acrobat® Plug-in for Web Browsers, Version 10.1.15
  • Creative Cloud Desktop Plugin.v_3_0_0_0
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • DivX Web Player version 3.3.1.17
  • DivX VOD Helper Plug-in
  • Version 5.41.0.0
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • Shockwave Flash 18.0 r0
  • 5.1.40728.0
  • Unity Web Player version 5.1.3f1. (c) 2015 Unity Technologies ApS. All rights reserved.
  • doubleTwist Web Plugin

應用程式

  • Firefox 40.0.3
  • 使用者代理:Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:40.0) Gecko/20100101 Firefox/40.0
  • 技術支援網址:https://support.mozilla.org/1/firefox/40.0.3/Darwin/en-US/

擴充套件

  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Inactive)

JavaScript

  • incrementalGCEnabled: True

圖形

  • adapterDescription:
  • adapterDeviceID: 0x 166
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureContentBackend': u'quartz', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'none', u'AzureSkiaAccelerated': 0}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • supportsHardwareH264: False
  • webglRenderer: Intel Inc. -- Intel HD Graphics 4000 OpenGL Engine
  • windowLayerManagerRemote: True
  • windowLayerManagerType: OpenGL

修改過的偏好設定

其他

  • User JS: 否
  • 輔助功能: 否

提出問題者

The first phrase is supposed to say "the crashes had Not been as frequent

The first phrase is supposed to say "the crashes had '''Not''' been as frequent
FredMcD
  • Top 10 Contributor
4272 個解決方法 59922 個答案

Some of your crash reports weren’t sent to the Mozilla Servers.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
Some of your crash reports weren’t sent to the Mozilla Servers. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]]

提出問題者

FredMcD said

Some of your crash reports weren’t sent to the Mozilla Servers. Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit. Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.
aboutcrashesFx29

Here are the most recent crashes. I'm supposing those listed with "BP" are typical for firefox. Otherwise, here they are

Report ID Date Submitted bp-10abc81f-37a1-4807-af49-d515b2150905 9/5/15 1:59 AM bp-bee95594-ec7b-48ab-8f2a-03dba2150829 8/29/15 12:24 AM 778ADF7D-4BDF-447C-B0B1-2436127947EB 8/25/15 9:34 PM bp-874b3d6e-7fb8-40fd-966a-b330e2150826 8/25/15 8:55 PM bp-e5674162-e85f-4108-916c-5dad02150824 8/24/15 1:19 AM bp-63b32b4d-deb3-4ba2-9516-2fb952150820 8/19/15 11:30 PM bp-41c77f89-35ed-46b3-ad6d-2ac7e2150810

''FredMcD [[#answer-777790|said]]'' <blockquote> Some of your crash reports weren’t sent to the Mozilla Servers. Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there? While still in Safe Mode, In the address bar, type '''about:crashes'''<enter>.''' Note:''' If any reports do not have '''BP''' in front of the numbers/letters, click it and select '''Submit'''. Using your mouse, '''mark''' the most '''resent 7 - 10''' crash reports, and '''copy''' them. Now go to the reply box below and '''paste''' them in. ;[[Image:aboutcrashesFx29|width=500]] </blockquote> Here are the most recent crashes. I'm supposing those listed with "BP" are typical for firefox. Otherwise, here they are Report ID Date Submitted bp-10abc81f-37a1-4807-af49-d515b2150905 9/5/15 1:59 AM bp-bee95594-ec7b-48ab-8f2a-03dba2150829 8/29/15 12:24 AM 778ADF7D-4BDF-447C-B0B1-2436127947EB 8/25/15 9:34 PM bp-874b3d6e-7fb8-40fd-966a-b330e2150826 8/25/15 8:55 PM bp-e5674162-e85f-4108-916c-5dad02150824 8/24/15 1:19 AM bp-63b32b4d-deb3-4ba2-9516-2fb952150820 8/19/15 11:30 PM bp-41c77f89-35ed-46b3-ad6d-2ac7e2150810
FredMcD
  • Top 10 Contributor
4272 個解決方法 59922 個答案

Signature js

libsystem_c.dylib = ? Word for Mac

HIToolbox

CoreVideo

CoreFoundation

libsystem_kernel.dylib =  ? Word for Mac

This is for Sumo's Related Bugs 1124397 NEW --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*)

These are 10 Related Bugs at bp-10abc81f-37a1-4807-af49-d515b2150905

1139141 NEW --- crash in mozInlineSpellWordUtil::SplitDOMWord(int, int)


For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

Signature js libsystem_c.dylib = ? Word for Mac HIToolbox CoreVideo CoreFoundation libsystem_kernel.dylib = ? Word for Mac This is for Sumo's Related Bugs 1124397 NEW --- crash in js::jit::AssemblerX86Shared::bind(js::jit::Label*) These are 10 Related Bugs at bp-10abc81f-37a1-4807-af49-d515b2150905 1139141 NEW --- crash in mozInlineSpellWordUtil::SplitDOMWord(int, int) ----------------- For some time now, a lot of Mac’s with Microsoft programs have been crashing. Check with Microsoft / Mac support sites.

提出問題者

I have been having regular crashes on Firefox. My last submission suggested it's a problem regarding Microsoft software on my Mac, but did not specify if it's browser based or software based. Here are my latest crash reports, and I am slowly losing my patience over these recent crashes.

bp-6b3cbf42-97c2-4a11-88b4-de2b82150909 9/8/15 11:28 PM bp-1923ee3d-3d4f-4a4b-80ec-ba0592150908 9/7/15 11:55 PM bp-10abc81f-37a1-4807-af49-d515b2150905 9/5/15 1:59 AM

I have been having regular crashes on Firefox. My last submission suggested it's a problem regarding Microsoft software on my Mac, but did not specify if it's browser based or software based. Here are my latest crash reports, and I am slowly losing my patience over these recent crashes. bp-6b3cbf42-97c2-4a11-88b4-de2b82150909 9/8/15 11:28 PM bp-1923ee3d-3d4f-4a4b-80ec-ba0592150908 9/7/15 11:55 PM bp-10abc81f-37a1-4807-af49-d515b2150905 9/5/15 1:59 AM
FredMcD
  • Top 10 Contributor
4272 個解決方法 59922 個答案

Sorry to say, the new reports look like the others.

I've called the big guys to help you. Good luck.

Sorry to say, the new reports look like the others. I've called the big guys to help you. Good luck.
cor-el
  • Top 10 Contributor
  • Moderator
17587 個解決方法 159099 個答案

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window

You can check for corrupted and duplicate fonts and other font issues:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem. *Switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance *Do NOT click the Reset button on the Safe Mode start window *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ----- You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html

提出問題者

Ok, so I've finally buckled down and tried again through safe mode just to be sure. I've experienced a crash once again, and here is the report. From the details, it could be a font problem, but I want an expert to verify it

bp-5cf8490c-6183-4f1e-b908-80e1c2150913

Ok, so I've finally buckled down and tried again through safe mode just to be sure. I've experienced a crash once again, and here is the report. From the details, it could be a font problem, but I want an expert to verify it bp-5cf8490c-6183-4f1e-b908-80e1c2150913
cor-el
  • Top 10 Contributor
  • Moderator
17587 個解決方法 159099 個答案

You can check for corrupted and duplicate fonts and other font issues:

You can check for corrupted and duplicate fonts and other font issues: *http://www.thexlab.com/faqs/multipleappsquit.html - Font Book 2.0 Help: Checking for damaged fonts *http://www.creativetechs.com/iq/garbled_fonts_troubleshooting_guide.html