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Firefox will not connect

  • 6 回覆
  • 2 有這個問題
  • 104 次檢視
  • 最近回覆由 FredMcD

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Firefox 40.0.3 will not refresh or restart after crash report (28 crash reports in the last 24 hours) still have bookmarks and ad-ons (such as Lastpass) but Firefox will not connect. I uninstalled Firefox and reinstalled but same thing occurs… please help

被選擇的解決方法

curtwithac said

There is not a reply box at the right bottom of the page

FredMcD said

in the reply box at the bottom of this page, do a right click in the box and select Paste.

The crash report flagged these programs;

Signature shutdownhang

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


This is for Sumo's Related Bugs 1116884 NEW --- [meta] e10s KillHard aborts on Windows


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for LastPass and save it. Uninstall LastPass from your system.

After rebooting the computer, run a registry scanner. DO NOT install LastPass at this time. Are there any problems?

從原來的回覆中察看解決方案 👍 1

所有回覆 (6)

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Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.

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Forgot to add. Do this, then the above.

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

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There is not a reply box at the right bottom of the page to do a reply I will paste it on this reply thank-you for your help Application Basics


Name: Firefox Version: 40.0.3 Build ID: 20150826023504 Update Channel: release User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:40.0) Gecko/20100101 Firefox/40.0 Multiprocess Windows: 0/1 (default: false)

Crash Reports for the Last 3 Days


Report ID: bp-2a7924b4-dea9-41f1-b41d-897dc2150904 Submitted: 1 minute ago

Report ID: bp-381f5a32-0350-4529-aaca-86e782150904 Submitted: 3 hours ago

Report ID: bp-ec8c2772-0d98-41cc-9c6d-c90882150904 Submitted: 3 hours ago

Report ID: bp-904fc9b7-53de-4483-8750-9caf22150904 Submitted: 4 hours ago

Report ID: bp-e3f49b41-7b12-4ec4-b1ae-a20012150904 Submitted: 6 hours ago

Report ID: bp-39224906-3097-4dc2-8ead-a56a92150904 Submitted: 6 hours ago

Report ID: bp-afd7aabf-3b24-4813-b45b-e63902150904 Submitted: 7 hours ago

Report ID: bp-fd7cad65-6aa7-4747-a443-199572150904 Submitted: 7 hours ago

Report ID: bp-800ab6b7-17a4-47f6-abee-f4dee2150904 Submitted: 7 hours ago

Report ID: bp-01133484-c79d-4a1d-aa25-e6a352150904 Submitted: 7 hours ago

Report ID: bp-a93c1e09-cc28-483e-abeb-45be62150904 Submitted: 7 hours ago

Report ID: bp-91e91624-07e7-47f9-b224-9d9b42150904 Submitted: 8 hours ago

Report ID: bp-51466b42-826c-4181-bd18-7523f2150904 Submitted: 8 hours ago

Report ID: bp-3525ef9d-e800-4a75-b9e5-abbda2150904 Submitted: 8 hours ago

Report ID: bp-6f4f2873-2444-47b3-9f8e-199a12150904 Submitted: 9 hours ago

Report ID: bp-4871a9ba-d245-49cf-9a2c-ac8562150904 Submitted: 9 hours ago

Report ID: bp-693fd105-89b6-408a-a277-1a28f2150904 Submitted: 9 hours ago

Report ID: bp-e35bf7dc-e428-4549-a56d-0f53b2150904 Submitted: 9 hours ago

Report ID: bp-0108a21c-b4b9-4dd0-b32a-5be812150904 Submitted: 9 hours ago

Report ID: bp-ec5a3fd6-d10c-4e9f-b188-ee7ae2150904 Submitted: 9 hours ago

Report ID: bp-a05de524-1440-4810-ba96-f8e782150904 Submitted: 17 hours ago

Report ID: bp-8db7d1aa-43fa-4638-8482-e95642150904 Submitted: 17 hours ago

Report ID: bp-3b68d838-cc9b-42b5-98c9-81d952150904 Submitted: 18 hours ago

Report ID: bp-624145c6-8a42-4d27-86c1-934a22150904 Submitted: 18 hours ago

All Crash Reports

Extensions


Name: Advanced SystemCare Surfing Protection Version: 2.0 Enabled: true ID: iobitascsurfingprotection@iobit.com

Name: LastPass Version: 3.2.16a Enabled: true ID: support@lastpass.com

Name: Video WithOut Flash Version: 3.1.1.1-signed Enabled: true ID: vwof@drev.com

Graphics


Adapter Description: NVIDIA GeForce GT 730 Adapter Drivers: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um Adapter RAM: 2048 Asynchronous Pan/Zoom: none Device ID: 0x0f02 Direct2D Enabled: true DirectWrite Enabled: true (6.3.9600.17999) Driver Date: 7-22-2015 Driver Version: 10.18.13.5362 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 27323842 Supports Hardware H264 Decoding: true Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GT 730 Direct3D11 vs_5_0 ps_5_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d 1.1 AzureContentBackend: direct2d 1.1 AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.places.smartBookmarksVersion: 7 browser.sessionstore.upgradeBackup.latestBuildID: 20150826023504 browser.startup.homepage: www.foxnews.com browser.startup.homepage_override.buildID: 20150826023504 browser.startup.homepage_override.mstone: 40.0.3 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 40.0.3 gfx.direct3d.last_used_feature_level_idx: 0 media.gmp-eme-adobe.lastUpdate: 1437836458 media.gmp-eme-adobe.version: 12 media.gmp-gmpopenh264.lastUpdate: 1431709428 media.gmp-gmpopenh264.version: 1.4 media.gmp-manager.buildID: 20150826023504 media.gmp-manager.lastCheck: 1441368229 network.cookie.prefsMigrated: true network.predictor.cleaned-up: true places.database.lastMaintenance: 1441294561 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.java: 2 print.printer_CutePDF_Writer.print_unwriteable_margin_bottom: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_left: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_right: 0 print.printer_CutePDF_Writer.print_unwriteable_margin_top: 0

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選擇的解決方法

curtwithac said

There is not a reply box at the right bottom of the page

FredMcD said

in the reply box at the bottom of this page, do a right click in the box and select Paste.

The crash report flagged these programs;

Signature shutdownhang

lpxpcom.dll = LastPass

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation


This is for Sumo's Related Bugs 1116884 NEW --- [meta] e10s KillHard aborts on Windows


Perform a System File Check to fix corrupted system files Win 7, 8, 10, Vista: https://support.microsoft.com/en-us/kb/929833

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration


Download the current full installer for LastPass and save it. Uninstall LastPass from your system.

After rebooting the computer, run a registry scanner. DO NOT install LastPass at this time. Are there any problems?

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Problem solved I think....I uninstalled LastPass and did a registry scan and Fire fox restarted but slower than normal, reinstalled LastPass and every things seems to be working OK. Thank-you so much for your help ps - I hate to say it but there is not a reply box on the page you sent me that I could see... just thought you would like to know Thanks again...Great Work+++

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Glad to help. Safe surfing.