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Firefox crashes

已張貼

Here is my crash id

bp-5014fee0-c4fe-4e49-a4dc-a71f82150902

Here is my crash id bp-5014fee0-c4fe-4e49-a4dc-a71f82150902

額外的系統細節

應用程式

  • User Agent: Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.1; WOW64; Trident/5.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; InfoPath.3; .NET4.0C; .NET4.0E)

更多資訊

FredMcD
  • Top 10 Contributor
4266 個解決方法 59814 個答案

Product Firefox Version 40.0.3

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

The crash report flagged these programs;


This is for Sumo's Related Bugs 1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint


If you have other crash reports for the last few days, post 5 - 7 of them.


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Product Firefox Version 40.0.3 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 The crash report flagged these programs; This is for Sumo's Related Bugs 1181091 NEW --- Firefox 40 crashes on startup [@ @0x0 | ScopedXPCOMStartup::~ScopedXPCOMStartup() ] with Websense Endpoint ---------------------- If you have other crash reports for the last few days, post 5 - 7 of them. ------------------- Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?

提出問題者

Crash ID: bp-a902cb11-c3d5-420f-b76e-47b762150902

Crash ID: bp-988f8a9d-3d27-4428-851b-fae8f2150902

Crash ID: bp-95b07df8-5c67-4be1-85c6-db3362150902

Crash ID: bp-5014fee0-c4fe-4e49-a4dc-a71f82150902

Crash ID: bp-39e5118e-075a-4d43-bb51-ee5732150902

Crash ID: bp-c6da6674-455b-4cd6-9589-a37c02150902


i;ve tried in safe mode and still the same.

Crash ID: bp-a902cb11-c3d5-420f-b76e-47b762150902 Crash ID: bp-988f8a9d-3d27-4428-851b-fae8f2150902 Crash ID: bp-95b07df8-5c67-4be1-85c6-db3362150902 Crash ID: bp-5014fee0-c4fe-4e49-a4dc-a71f82150902 Crash ID: bp-39e5118e-075a-4d43-bb51-ee5732150902 Crash ID: bp-c6da6674-455b-4cd6-9589-a37c02150902 i;ve tried in safe mode and still the same.
FredMcD
  • Top 10 Contributor
4266 個解決方法 59814 個答案

The problem is from the bug posted above.

I've called the big guys to help you. Good luck.

The problem is from the bug posted above. I've called the big guys to help you. Good luck.

提出問題者

Sorry i don't understand is the issue something i can fix here or a patch?

Sorry i don't understand is the issue something i can fix here or a patch?
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 個解決方法 40287 個答案

Websense Endpoint is causing that type of crash upon Firefox 40 startup per the Bug report which was opened on 07-07-2015.

The Mozilla developers are looking into this and have determined that a Websense DLL named QIPCAP.dll is what triggers the crash. They have contacted Websense and received this response.

Update from Websense: == The last version of firefox that is currently supported is version 39.x. Our development teams are currently working on an Endpoint version for versions 40.x . The browser versions currently supported are provided in the URL below. http://www.websense.com/content/endpointproductmatrix.aspx I suggest watching for tech alerts on the new EP release and always cross checking the above matrix ==

Bottom line is that Websense doesn't yet (as of 08-19) provide support for Firefox 40 or later.

Websense Endpoint is causing that type of crash upon Firefox 40 startup per the Bug report which was opened on 07-07-2015. The Mozilla developers are looking into this and have determined that a Websense DLL named QIPCAP.dll is what triggers the crash. They have contacted Websense and received this response. <blockquote>Update from Websense: == The last version of firefox that is currently supported is version 39.x. Our development teams are currently working on an Endpoint version for versions 40.x . The browser versions currently supported are provided in the URL below. http://www.websense.com/content/endpointproductmatrix.aspx I suggest watching for tech alerts on the new EP release and always cross checking the above matrix == </blockquote> Bottom line is that Websense doesn't yet (as of 08-19) provide support for Firefox 40 or later.