搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

surfing to Propelleheads.se using Firefox causes screen to go black and PC unresposive.

  • 3 回覆
  • 2 有這個問題
  • 22 次檢視
  • 最近回覆由 FredMcD

more options

My PC runs fine and no issues, Recently upgraded to Widows 10 - no issues. Suddenly (and quite weirdly) I have this fault. I needed to activate new Reason software on Propellerheads.se site. The site loaded and I saw the image for about 2 secs and then the screen went black. The music I was paying continued (so I knew Windows was still running) but the PC was unresponsive - Alt.Tab, Start, Ctrl/Alt/Delete non of these worked. The Sleep button worked but when I woke Windows the screen remained black. Only recourse was a hard reset. So I tried to access Propellerheads.se with Microsoft Edge - it worked fine. So I uninstalled Firefox, made Edge default client and did the activation. Then reinstalled Firefox but still the same problem. I have reset default user agent, deleted all history/cookies etc, refreshed Firefox, run in safe mode, deactivated plugins. Still Propellerheads.se will not load successfully. I don't want to run Edge - my preference is Firefox - BUT!!!

被選擇的解決方法

Make Music across time zones and continents, or just across town

No problem accessing the site.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

從原來的回覆中察看解決方案 👍 0

所有回覆 (3)

more options

選擇的解決方法

Make Music across time zones and continents, or just across town

No problem accessing the site.


check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:


Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

more options

Hi Fred Thanks very much for your help The thing that sorted it was "disabling hardware acceleration" Only remaining question - does this have to be left like this for ever or will some future reiteration of Firefox be able to run hardware acceleration?? Once again thanks very much

Steve

more options

Glad to help. Safe surfing.

From Mozilla help files;

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.