搜尋 Mozilla 技術支援網站

防止技術支援詐騙。我們絕對不會要求您撥打電話或發送簡訊,或是提供個人資訊。請用「回報濫用」功能回報可疑的行為。

Learn More

Firefox crashes at startup

  • 5 回覆
  • 1 有這個問題
  • 21 次檢視
  • 最近回覆由 cor-el

more options

Firefox crashes at startup (even in safe mode). I've uninstalled and reinstalled a fresh copy of 40.0.2; and deleted and created a new profile. IE and Chrome both work fine.

The crash ID's that I've submitted are bp-1d1c5a1d-bacb-4ede-adce-d88542150824 and bp-89c9e6a5-2db9-4e6d-a426-aad5f2150824

所有回覆 (5)

more options

The crash report flagged these programs;

Sensor.dll = ThinkVantage Active Protection System

OS_PLUGIN.DLL = Trojan Program or os_plugin.dll = Digital Guardian = Verdasys, Inc

ame_smtpsensor.dl = Digital Guardian

AE_Agent_Plugin.dll = Digital Guardian

ame_outlooksensor.dll = Digital Guardian

ae_mailsensor_plugin.dll = Digital Guardian

dgapi.dll file is a software component of Digital Guardian

icudt52.dll = International Components for Unicode +++++++++++++++++++++++++++++++++++++++++ This is for Sumo's Related Bugs

1010493 RESOLVED WONTFIX Startup crash in dgapi.dll (Digital Guardian)


You may have ad / mal-ware. Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.


Download the current Digital Guardian full installer. Then remove the program from your system.

Reboot. Then run a registry scan / repair. Do not re-install Digital Guardian at this time. Start Firefox. Are there any problems?

more options

Run those scans and please post back to the thread to see how it went. The signature is a dll by Digital Guardian is a security software as far as I know from the bug the crash report is related to. It is only supported by ESR versions of Firefox: https://www.mozilla.org/en-US/firefox.../faq/

more options

My company uses Digital Guardian as part of their suite of security programs, so this is not a Trojan. I do not have rights to remove this app (and it will be automatically reinstalled if it could be removed).

more options

Tell your tech to tell Digital Guardian to leave the browsers alone.

more options

See also:

  • bug 1010493 - Startup crash in dgapi.dll (Digital Guardian)

Please do not comment in bug reports
https://bugzilla.mozilla.org/page.cgi?id=etiquette.html